Subprocessors
Last Updated: July 7, 2025
Please see below for a list of third-party subprocessors and affiliates that OPSWAT Inc. (“OPSWAT”) may use to process personal information from OPSWAT’s customers in the course of providing OPSWAT’s products and services. For more information regarding how OPSWAT processes personal information, please review OPSWAT’s Privacy Policy.
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Third Party Subprocessors
| Full Company Name | Relevant Products/Services | Location(s) of Processing | Related Processing Activities |
|---|---|---|---|
Salesforce, Inc. | Customer Support Professional Services | USA |
|
Atlassian, Inc. | Customer Support | USA | Atlassian provides the platform through which OPSWAT Customer Support shares the Customer submitted information via My OPSWAT or Services with the OPSWAT engineering team for investigation. |
Amazon Web Services, Inc. | All OPSWAT products requiring license keys; all OPSWAT cloud services products | For licensing: USA For MyOPSWAT: USA For MetaDefender Cloud: USA, Canada, Japan, India, Germany, or Australia (customer’s option) For MetaDefender Cloud (Community): USA For My OPSWAT Central Management: USA or Sweden (customer’s option) For MetaDefender Cloud Email Security: USA or Germany (customer’s option) | Amazon provides hosted user management services such as login and registration. Amazon also provides the data centers used to host its cloud services products |
Microsoft Corporation | Customer Support | USA | Microsoft provides Microsoft Office 365 products, Outlook, and Teams, which may be used to collaborate internally and investigate support requests. |
Coralogix Inc. | All OPSWAT products requiring license keys | USA | Coralogix provides the tools used to monitor logs for our license activation server and our cloud services. |
Data Dog, Inc. | All OPSWAT products requiring license keys; all OPSWAT cloud services products | USA | Datadog provides the tools we use to monitor logs for our license activation server and our cloud services. |
Functional Software Inc. d/b/a Sentry.io | MetaDefender Cloud | USA | Sentry.io provides the hosted application where MetaDefender Cloud pushes production logs. |
WorkRamp, Inc. | OPSWAT Academy | USA | WorkRamp provides the platform for OPSWAT Academy. |
Drift.com, Inc. | Customer Support | USA | Drift provides the live chat platform through which you can engage our support team. |
Twilio Inc. | MetaDefender OT Access | USA | Twilio is used to send text messages for multi-factor authentication, if such authentication method is selected by customers. |
Black Cell Magyarország Ltd. | OT-SOC Professional Services | USA, Hungary, Romania, and/or Vietnam | OPSWAT may use Black Cell to provide OT-SOC managed services to OPSWAT’s customers. |
Webroot Inc. | MetaDefender Cloud | USA | OPSWAT may use Webroot’s cloud service and database for URL and IP reputation analysis for our MetaDefender Cloud users. |
Botpress Inc. | Customer Support | USA | OPSWAT will use Botpress to develop and operate our AI-powered chatbot. The chatbot will be available on the My OPSWAT platform and our case management site. It will serve as a resource for customers, providing answers to technical questions about OPSWAT products. |
NinjaOne, LLC | Professional Services | USA | NinjaOne provides the hosted tool used to manage OPSWAT devices for the purposes of providing managed services as requested by the customer. |
Strive Consulting, LLC (“Launch”) | Professional Services | USA | Launch provides implementation and cybersecurity assessment services for OPSWAT products on behalf of OPSWAT. |
| Barrier Networks Ltd. | Professional Services | United Kingdom | Barrier Networks provides implementation and cybersecurity assessment services for OPSWAT products on behalf of OPSWAT. |
Wiz Inc. | All OPSWAT cloud services products | USA | Wiz provides tools that secure our cloud products, services, infrastructure and their configurations. |
OPSWAT Branches and Affiliates
The following OPSWAT branches and affiliates provide technical and operational support:
OPSWAT Kft. (Hungary)
H-8200 Veszprém
Zrínyi Miklós utca 3. Hungary
OPSWAT Software Vietnam Limited Liability Company (Vietnam)
17th Floor, Sai Gon Giai Phong Newspaper Building
436 – 438 Nguyen Thi Minh Khai Street
Ward 5, District 3, Ho Chi Minh City, Vietnam
2nd Consiliul Europei Square, 2nd floor
United Business Center 0 (UBC 0)
300627 Timișoara, Romania
OPSWAT Inc. Taiwan (Branch)
17F, No. 206, Sec. 1, Keelung Rd.,
Xinyi Dist., Taipei City 110058, Taiwan (R.O.C.)
OPSWAT India Private Limited (India)
K-17, Back Side Ground Floor, South Extension Part-2,
Delhi, South Delhi, Delhi, India, 110049
OPSWAT Technologies Ltd. (Israel)
4 Totseret HaArets St. B.S.R. City Towers,
Building T, 30th Floor, Petah Tikvah 4951735
OPSWAT ARABIA For Information Technology (Saudi Arabia)
3074 Prince Mohammed Bin Abdulaziz, Olaya Tower,
Towe B Level 29, Riyadh 12213, Kingdom of Saudi Arabia
