Support

We’re here to assist you

OPSWAT’s dedicated support team is here to help you! All OPSWAT customers can interact with our support staff through our support center on the OPSWAT Portal. The OPSWAT Portal also provides answers to frequently asked questions to help you find information quickly. If you need additional avenues for communicating with OPSWAT or enhanced priority, Premium Support options are available.

My job is to make sure you have the support level that’s right for your organization and that you get the best service possible to be successful with OPSWAT products.

Dan Lanir
Vice President of Customer Success

OPSWAT is committed to great customer support and offers many resources to help you with your implementation of our technologies. The OPSWAT Portal is freely available to all customers to help address your needs 24/7, with access to the knowledge base and ticketing system.

Support Plans

We offer several support packages to meet your support needs, whether it's having 24x7 phone support, getting scheduled access to our product management team, or simply logging issue tickets and knowing that somebody from the global support team will see it within the hour. Take a look at the table below to see which package is right for you, then contact our sales team to learn how you can get a premium support package.