Services
OPSWAT is customer driven. To ensure your success, we offer global 24x7 support to address your issues, professional services to guide your journey, training to master our products, and OPSWAT Academy to help build your cyber security expertise.
“Your success using our products is our success. If you are not successful, we have failed.” - Dan Lanir, Vice President of Customer Success
Get the Most Out of Your OPSWAT Investment
Our teams provide end to end customer confidence right from onboarding to deploy, support and training.
Lifecycle Management
Customer Success Services
- Accelerated Onboarding Experience
- Joint Customer Success Plan
- Regular Account Health Reviews
- Continuous Improvement and Roadmap Alignment
- Strategic Technical Partnership
Deploy
Professional Services
- Deploy OPSWAT services
- Implement OPSWAT product features
- Enable foundational alerts & notifications, reporting
- Structured project delivery with documentation services
PENTEST
Pentesting Services
- Web Application Security Assessment
- API Security Testing
- Portal Authentication & Session Management Testing
- Secure File Upload Testing
- Injection Vulnerability Testing
- Role-Based Access Control Bypass Testing
- Admin Panel Exposure and Exploitation
Manage & Operate
Managed Services
- Continuous Maintenance
- Continuous Monitoring , Alerting & Operations
- Managed SOC
- Incident Response
- Periodic Executive Summary reports
SUPPORT
Customer Support
- Tier based support Model for faster resolution
- Advance AI Agent Assist for faster self resolution
- Detailed FAQs and Knowledge articles
- 24*7 Support Model
- Case Management
TRAINING
Training Services
- Focused training on OPSWAT products
- Covers deploy, administer, troubleshoot And adoption
- Delivered Online and onsite instructor led series
- Tailored Curricula
- Hands-on Engagements
- Lifecycle Management
Lifecycle Management
Customer Success Services
- Accelerated Onboarding Experience
- Joint Customer Success Plan
- Regular Account Health Reviews
- Continuous Improvement and Roadmap Alignment
- Strategic Technical Partnership
- Deploy
Deploy
Professional Services
- Deploy OPSWAT services
- Implement OPSWAT product features
- Enable foundational alerts & notifications, reporting
- Structured project delivery with documentation services
- Pentest
PENTEST
Pentesting Services
- Web Application Security Assessment
- API Security Testing
- Portal Authentication & Session Management Testing
- Secure File Upload Testing
- Injection Vulnerability Testing
- Role-Based Access Control Bypass Testing
- Admin Panel Exposure and Exploitation
- Manage & Operate
Manage & Operate
Managed Services
- Continuous Maintenance
- Continuous Monitoring , Alerting & Operations
- Managed SOC
- Incident Response
- Periodic Executive Summary reports
- Support
SUPPORT
Customer Support
- Tier based support Model for faster resolution
- Advance AI Agent Assist for faster self resolution
- Detailed FAQs and Knowledge articles
- 24*7 Support Model
- Case Management
- Training
TRAINING
Training Services
- Focused training on OPSWAT products
- Covers deploy, administer, troubleshoot And adoption
- Delivered Online and onsite instructor led series
- Tailored Curricula
- Hands-on Engagements
Support
Rely on 24x7 support through My OPSWAT, featuring our AI Chatbot, Live Agent Chat, Case Management portal, and phone support. We offer a variety of support plans to meet your organization’s needs.
Academy
OPSWAT Certifications awarded after you pass OPSWAT Academy courses which showcase your expertise in cyber security, Critical Infrastructure Protection, and OPSWAT product administration. We offer both free and for-pay courses.
