Managed My OPSWAT
A unified subscription consolidating expert-led implementation, continuous monitoring, and 24/7 enterprise support — delivered by a single accountable OPSWAT team to safeguard the value of your critical infrastructure investment.
- 3-in-1 Subscription
- 24/7 Expert Support
- 365 Days Coverage
Three Realities Every Security Team Navigates
Specialist Depth
Your team has finite hours, and OPSWAT products are deeply configurable — Deep CDR™ Technology sanitization profiles, MetaDefender NetWall transfer rules, Metascan engine combinations, and MetaDefender Core workflow chains. Combined and tuned by OPSWAT-certified specialists, those configurations deliver materially stronger protective outcomes. Managed My OPSWAT keeps that specialist depth applied to your deployment full-time, without you having to hire and retain it in-house.
Operational Continuity as a Deliverable
Running a security program is operational work that doesn't end at go-live — monitoring, alerting, threat-intel updates, version compatibility, HA (High Availability) failover validation, integration health, and audit evidence run around the clock. Managed My OPSWAT delivers that operational program as a service, so your team can stay focused on the threats and decisions that need them most.
A Flexible Subscription That Pays Back
Security environments are rarely static. Use cases expand, integrations evolve, traffic patterns shift. Coordinating these changes across three separate SKUs introduces procurement friction and accountability gaps. Consolidating every requirement under one recurring subscription removes that complexity — and delivers built-in commercial discounts not available when services are procured individually.
A Comprehensive, End-to-End Subscription
Managed My OPSWAT spans the full operational lifecycle of your OPSWAT deployment. From initial implementation through continuous monitoring, proactive maintenance, and 24/7 expert support, every component is delivered by a dedicated OPSWAT team with deep contextual ownership of your environment — ensuring uninterrupted protection of your critical assets.
Each tier is structured as an annual recurring subscription, priced as a defined percentage of the underlying product investment to support transparent, predictable budgeting.
Engagement Scope
Expert-Led Implementation
Continuous Monitoring & Reporting
24/7 Platinum Customer Support
Proactive Upgrades & Patching
Performance & Workflow Tuning
Executive-Level Reporting
Three Integrated Service Disciplines—One Engagement
Every Managed My OPSWAT subscription delivers expert-led implementation, continuous monitoring & reporting, and 24/7 customer support coordinated by one accountable OPSWAT team.
Implementation Services
- Deployment of OPSWAT hardware and software components
- Configuration of policies, threat detection, and remediation actions
- Integration with third-party IT tools, Active Directory, and API workflows
- Testing, validation, and user acceptance
- Knowledge transfer and architecture documentation
- Ongoing upgrades, patch management, and feature enablement
Monitoring & Reporting
- Daily or weekly server health checks (tier-based)
- Continuous monitoring with automated alerting and Jira ticketing
- Posture compliance status via MetaDefender Endpoint™
- Proactive maintenance planning and scheduled upgrades
- Monthly or quarterly executive summary reports
- Performance optimization and workflow tuning
Customer Support
- 24/7/365 expert-led support via phone, email, and portal
- Priority case routing and automated case management
- AI chatbot for self-service with seamless live escalation
- Tiered model: L1 → L2 (certified) → L3 (Product SME)
- Platinum support tier included
- OPSWAT-certified engineers on every case
- Implementation Services
Implementation Services
- Deployment of OPSWAT hardware and software components
- Configuration of policies, threat detection, and remediation actions
- Integration with third-party IT tools, Active Directory, and API workflows
- Testing, validation, and user acceptance
- Knowledge transfer and architecture documentation
- Ongoing upgrades, patch management, and feature enablement
- Monitoring & Reporting
Monitoring & Reporting
- Daily or weekly server health checks (tier-based)
- Continuous monitoring with automated alerting and Jira ticketing
- Posture compliance status via MetaDefender Endpoint™
- Proactive maintenance planning and scheduled upgrades
- Monthly or quarterly executive summary reports
- Performance optimization and workflow tuning
- Customer Support
Customer Support
- 24/7/365 expert-led support via phone, email, and portal
- Priority case routing and automated case management
- AI chatbot for self-service with seamless live escalation
- Tiered model: L1 → L2 (certified) → L3 (Product SME)
- Platinum support tier included
- OPSWAT-certified engineers on every case
One Team — Remote or Onsite
Select the tier that best aligns with your operational profile, deployment scale, and budget. All tiers are recurring annual subscriptions.
Managed My OPSWAT — Onsite
Onsite implementation plus quarterly onsite maintenance and upgrade visits.
- Onsite implementation with quarterly onsite maintenance and upgrade visits
- Daily health checks, monthly executive reports, proactive maintenance, and performance tuning
- OPSWAT professionals continuously managing your instances
- Platinum Support included
Best for: Air-gapped environments, OT and critical infrastructure sites, regulated facilities, and complex network topologies.
Managed My OPSWAT — Remote
Fully remote delivery via MetaDefender IT Access and MetaDefender Endpoint.
- Remote implementation, ongoing upgrades, and feature enablement
- Daily health checks, monthly executive reports, proactive maintenance, and performance tuning
- OPSWAT professionals continuously managing your instances
- Platinum Support included
Best for: IT-accessible environments, distributed teams, and standardized deployments where engagement can be executed without onsite presence.
Stop Predicting, Start Protecting
Implementation, monitoring, and support — bundled, accountable, and always on.
Operational requirements rarely follow a forecast; implementation work, monitoring depth, and support escalations all fluctuate as your environment evolves. Rather than rationing SKUs against an uncertain roadmap, Managed My OPSWAT insures your team against whatever the environment demands.
Single Point of Accountability
Implementation, monitoring, or escalation — every request routes to one OPSWAT team with full visibility into your environment. No handoffs, no SKU lookups, no debate over what's in scope.
Adaptive to Your Environment
Use cases expand, infrastructure shifts, and threat profiles evolve. The subscription absorbs all of it — redeployments, integrations, and continuous tuning are covered without renegotiating scope or procuring another SKU.
Continuously Current Platform
Scheduled upgrades, proactive patch management, and structured maintenance keep your deployment aligned with the latest security enhancements and product capabilities — automatically, throughout the year.
Ongoing Performance Optimization
Mission-critical security platforms require sustained fine-tuning. Our team continuously optimizes configurations, policies, and workflows so peak operational efficacy is maintained without commissioning additional engagements.
Secure Connectivity, Automated Remediation, Air-Gap-Ready
Lightweight agents installed on your OPSWAT solutions communicate unidirectionally with the OPSWAT Operations team over TCP. Events with automated remediation paths are resolved without intervention; all other conditions generate tickets routed automatically to the response team.
Remote access is delivered securely through MetaDefender Access and MetaDefender Endpoint. Air-gapped environments are fully supported using MetaDefender NetWall Series data diodes — enabling secure cross-boundary communication without compromising network isolation or operational integrity.
Get Covered. Stay Covered.
Determine the right Managed My OPSWAT tier for your environment.
One subscription, three integrated services, and a single accountable team — for every day of the year.
