Protecting the World’s Critical Infrastructure
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
At OPSWAT, our global team is united by a shared mission to protect the world’s critical infrastructure. We foster a culture that values collaboration, continuous learning, and meaningful impact, creating an environment where engineers can grow both professionally and personally.
We are looking for a SugarCRM Developer who excels in low-code configuration and workflow automation. In this role, you will customize and maintain SugarCRM modules, design complex CRM Workflow, and configure user experiences using the Sidecar framework. You’ll collaborate closely with stakeholders to deliver scalable CRM automations and integrations that support OPSWAT’s business needs.
Key Responsibilities
- Configure, customize, and maintain SugarCRM using low-code and configuration-driven approaches, including custom modules, fields, layouts, logic hooks, and workflow rules.
- Design, implement, and maintain complex, multi-stage business workflows using SugarCRM Advanced Workflow (BPM) to support sales, service, and operational processes.
- Customize user experience using Sugar’s Sidecar framework, focusing on UI behavior, layouts, and usability rather than heavy front-end engineering.
- Implement and maintain integrations with external systems using SugarCRM APIs and existing connectors.
- Collaborate closely with business users and stakeholders to translate requirements into effective CRM configurations and automations.
- Troubleshoot, debug, and optimize existing SugarCRM configurations and workflows to improve performance and reliability.
- Provide guidance on SugarCRM best practices, configuration standards, and long-term maintainability.
Required Skills and Qualifications
- 5+ years of experience working with CRM platforms, with strong hands-on experience in SugarCRM or similar systems (e.g., Salesforce, Dynamics).
- Solid experience in CRM configuration and customization, including modules, security models, fields, layouts, and role-based access.
- Proven expertise in designing and administering business process automation/workflows (SugarCRM BPM or equivalent low-code workflow tools).
- Working knowledge of PHP, JavaScript, and MySQL sufficient to extend SugarCRM when needed (not a heavy coding role).
- Experience integrating CRM systems via REST APIs and managing data flows between systems.
- Strong analytical and problem-solving skills, with the ability to work independently and collaborate in a distributed team.
- Good English communication skills, especially in gathering requirements and explaining technical solutions to non-technical stakeholders.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Related jobsCRM System Architect
Enterprise Platform
San Francisco,
Tampa
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
OPSWAT is seeking a talented, experienced and innovative Solution Architect who has worked with multiple CRMs in the past (Salesforce, HubSpot, NetSuite, SugarCRM, Dynamics365, etc.) to design, implement and improve our current application tech stack. As the CRM/GTM Systems Architect, you'll be the key leader designing and managing our entire Go-to-Market technology stack and will work closely with Product Operations, Revenue Operations, Sales Operations, Marketing Operations, CX Operations.
Your goal is to help make applications better integrated, streamline and reduce the number of redundant SaaS solutions, and recommend an in-house development where sensible.
What You Will be Doing
- Collaborate with Marketing, Pre Sales, Sales, Product, Finance and CX on the design of our quote to cash process (DealHub/Sugar Serve) interfacing with our NetSuite for billings.
- Own the vision and roadmap for CPQ (DealHub) to reduce time spent per quote and increase sales satisfaction with quoting. Collaborate with Product Operations on the setup of new SKU / Pricing for product launch processes.
- Own the integration design between CRM system and our in-house built Customer Portal (My OPSWAT), mainly for CX modules (cases, professional services, academy)
- Own the solution design & project implementation planning of data flow between SugarCRM, DealHub, and all GTM systems, including but not limited to: ZoomInfo, SalesLoft, Cognism, HubSpot, LinkSquares, JIRA, CaptivateIQ, NetSuite, and our Data Master (Fabric Lakehouse).
- Collaborate with our Digital Transformation team to propose, design and implement more AI features for GTM systems (AI Chatbot, AI Summary Panel, AI Customer/Prospect Ranking, Case Solution recommendation, etc.)
- Collaborate with our Enterprise Data team to design data pipelines to both feed Data Master and receive supplementary data from it.
- Own CRM system sandboxes and make sure they are refreshed on a regular basis
- Design CRM access control following principle of least privilege (PoLP).
- Work with our Cybersecurity & Compliance team to answer audit questions, customer security questionnaires, security review, data retention & backup policy.
- Perform system monitoring, troubleshooting, and performance optimization to ensure stability and UX performance.
- Ensure proper documentation, architectural diagrams are updated on Confluence.
- Research, recommend & participate in new solution evaluation & vendor engagement to make sure new tools can be used globally, do not overlap with an existing tool, and can integrate with the rest of our systems.
What We Need from You
Technical Expertise
- 8+ years of experience as a Solution Architect, Systems Architect, or GTM/RevOps Systems Lead supporting enterprise-grade quote-to-cash environments.
- Hands-on experience designing and integrating multiple CRM platforms (e.g., Salesforce, HubSpot, NetSuite, SugarCRM, Dynamics 365).
- Strong proficiency with CPQ systems—ideally DealHub—including workflow design, quoting configuration, approval routing, and SKU/pricing architecture.
- Demonstrated ability to integrate and manage complex integrations across GTM systems, including:
- Marketing automation (HubSpot or similar)
- Sales engagement platforms (SalesLoft, Outreach, Cognism)
- Data enrichment tools (ZoomInfo, Clearbit)
- Contract/CLM tools (LinkSquares)
- Finance / ERP systems (NetSuite)
- Ticketing & product systems (JIRA)
- Experience architecting data flows, APIs, ETL/ELT pipelines, and system interoperability using iPaaS, middleware, or custom development.
Architecture & Process Leadership
- Deep understanding of quote-to-cash, subscription lifecycle management, order management, and billing workflows.
- Proven ability to evaluate SaaS tools, reduce redundancy, and drive consolidation toward a more rationalized tech stack.
- Experience owning system roadmaps, architectural diagrams, and strategic planning for GTM technology.
- Strong capability in access control design, security best practices, and implementing principle of least privilege (PoLP).
- Familiarity with data lakes / lakehouses (e.g., Fabric, Databricks, BigQuery)
- Ability to work with Digital Transformation teams to design and implement AI-powered GTM features (chatbot, summarization, ranking models, recommendations).
- Experience with system monitoring, troubleshooting, performance optimization, and sandbox management.
Cross-Functional Collaboration
- Excellent communication and stakeholder-management skills across Marketing, Sales, Product, RevOps, Finance, CX, and Compliance.
- Experience supporting audits, security questionnaires, and collaborating with Cybersecurity/Compliance teams.
- Strong documentation habits—maintaining system diagrams, integration maps, and SOPs in Confluence or similar tools.
It Would Be Nice If You Had
- Prior experience with SugarCRM + DealHub + NetSuite specifically.
- Hands-on skills with Azure ecosystem, particularly Microsoft Fabric.
- Experience introducing AI/ML solutions into GTM motion (e.g., customer scoring, forecasting models).
- Knowledge of iPaaS tools like Workato, Boomi, Celigo, or MuleSoft.
- Background implementing RevOps or GTM analytics, attribution modeling, or data governance practices.
- Experience in cybersecurity, SaaS, or other high-compliance industries.
- Ability to build light internal tools or microservices (Python, Node.js, serverless functions).
- Certifications such as:
- Salesforce Architect / Admin / Developer
- NetSuite Administrator or SuiteFoundation
- DealHub Specialist
- AWS/Azure Architect
- IT Service Management (ITSM)
- Experience running RFPs, vendor evaluations, and global tool rollouts.
- Prior leadership experience mentoring Systems or RevOps engineers.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
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Data Engineer
Enterprise Data
Vietnam
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
The Data Engineering team is a vital component of OPSWAT's technology division, responsible for building and maintaining the foundational data infrastructure that supports the entire organization. The team's mission is to create a scalable, reliable, and secure data platform on Microsoft Azure, enabling data-driven decision-making across all business units. This involves designing and managing data warehouses and data lakes, developing robust data integration pipelines, and ensuring the quality and accessibility of data assets. A key strategic initiative for the team is the development and implementation of a Master Data Management (MDM) layer, which will play a critical role in enhancing data consistency and accuracy across various systems and applications.
What You Will be Doing
- Design and Maintenance of Azure Data Warehouse/Data Lake:
- Ensuring the performance, reliability, and security of the data platform, requiring proactive monitoring and optimization.
- Evaluate and implementing strategies to optimize the data warehouse and data lake for cost-effectiveness and efficiency, aligning with best practices for Azure data management
- Development of ETL/ELT pipelines on Azure, utilizing tools such as Azure Data Factory and Azure Databricks, to ingest and transform data from a variety of sources.
- Implementing data quality rules and processes to ensure the accuracy and reliability of the data within the platform
- Optimize data storage & computing resources for cost efficiency
- Proactively identify pipeline bottlenecks and performance issues
- Development and Implementation of Master Data Management (MDM) Layer: A key responsibility is to research and recommend suitable MDM tools and technologies available within the Azure ecosystem. Our goal is to establish a "single source of truth" for critical data entities, ensuring consistency and quality across all connected systems.
- Collaboration and Communication: The individual will work closely with product teams, sales and revenue operations, customer experience, and other stakeholders across the organization to understand their data requirements and deliver effective solutions that meet their needs. This requires the ability to explain complex technical concepts in a layman terms to non-technical audiences effectively.
- Risk management: ensure data warehouse availability & resiliency (during service outage, network issues, unexpected high loads, external attacks, disaster recovery, etc.)
- Define effective and measurable KPIs for the team and individual team members
- Team resource management & Key Man Dependency mitigations
- Strategic planning (at least 3 quarters in advance on team roadmap and vision)
- Study new technologies & industry trends and propose appropriate solutions for company’s need
What We Need from You
- Bachelor's degree in Computer Science, Data Engineering, or a related field.
- Minimum of 3 years of proven experience in data warehouse/data lake design, implementation. This experience should include hands-on work with core Azure data services such as Azure Data Lake, Azure Synapse Analytics, and Azure SQL Database.
- Extensive experience with ETL/ELT tools within the Azure ecosystem, including Azure Data Factory and Azure Databricks.
- A strong understanding of database architecture principles, encompassing both relational databases (e.g., Azure SQL Database, Azure Synapse Analytics) and the concepts of NoSQL databases for handling unstructured data.
- Experience in integrating data from multiple SaaS applications, including Salesforce, Hubspot, Netsuite, HRIS (e.g., Workday, ADP), and ZoomInfo.
- Experience in researching and implementing Master Data Management (MDM) solutions.
- Strong problem-solving, analytical, and troubleshooting skills are essential for this role.
It Would be Nice if You Had
- Good written and verbal communication skills, including the ability to collaborate effectively with cross-functional teams, are required.
- Experience with real-time data streaming technologies such as Azure Event Hubs or Kafka.
- Experience with DevOps practices and tools for automating data pipelines, such as Azure DevOps and CI/CD pipelines.
- Experience working in a Scrum Agile team.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Apply for This Job
Data Engineering Team Lead - Azure Focused (AWS/GCP Experience a Plus)
Digital Transformation
Vietnam
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
The Data Engineering team is a vital component of OPSWAT's technology division, responsible for building and maintaining the foundational data infrastructure that supports the entire organization. One of OPSWAT Core Principles is “Data is King”. Enterprise Data team's mission is to create a scalable, reliable, and secure data platform, enabling data-driven decision-making across all business units. This involves managing existing data warehouses and lakes, developing robust data integration pipelines, and ensuring the quality and accessibility of data assets. A key strategic initiative for the team is the development of a Master Data Management (MDM) layer and the evolution of our architecture to serve data close to real-time for internal applications.
What You Will Be Doing
- Platform Stewardship & Maintenance: Manage and maintain the existing Microsoft Fabric platform, ensuring the performance, reliability, and security of OneLake, Lakehouses, and Warehouses through proactive monitoring and capacity optimization.
- Infrastructure Enhancement: Propose and implement continuous improvements to the existing Fabric infrastructure and lead the design of new build roadmaps at least three quarters in advance.
- Real-Time Data Architecture: Gather requirements and design data architectures that serve data close to real-time for internal applications.
- Data Quality & Governance: Design and implement data governance frameworks and data quality rules to ensure a "single source of truth" across all connected systems.
- Cost & Resource Optimization: Optimize data storage & computing resources for cost efficiency
- Risk Management: Ensure data platform availability and resiliency, including disaster recovery planning, handling service outages, and mitigating external security threats.
- Collaboration & Communication: Report to Head of Enterprise Data and work with Analytics, Product, Digital Transformation and other Operation teams... to translate complex technical concepts into layman's terms and deliver solutions that meet stakeholder needs.
- Team Leadership: Manage team resources, define measurable KPIs for team members, and implement strategies to mitigate "Key Man Dependency."
- Innovation: Stay abreast of industry trends and technologies to propose appropriate solutions that align with the company’s evolving needs.
- Hands-on Execution: Balance team management responsibilities with hands-on technical work in pipeline development and architectural design.
What We Need From You
- Bachelor’s degree in Computer Science, Data Engineering, or related field.
- Minimum of 5 years of proven experience in data warehouse/data lake design and implementation.
- Hands-on experience maintaining and optimizing a Microsoft Fabric environment (including OneLake and Fabric Capacity management).
- Extensive experience with ETL/ELT tools and the ability to build complex ingestion frameworks for API-based data sources.
- Experience in proposing and designing near real-time data solutions to support internal application requirements.
- Strong understanding of database architecture principles, encompassing relational (SQL) and NoSQL concepts.
- Proven project management skills with the ability to lead a technical project from inception to completion.
- Direct experience in building, managing, and mentoring a data engineering team.
- Experience integrating data from multiple SaaS applications (e.g., Salesforce, Hubspot, Netsuite, Workday, ZoomInfo).
- Experience researching and implementing Master Data Management (MDM) solutions.
- Strong problem-solving, analytical, and troubleshooting skills.
It Would Be Nice If You Had
- Good written and verbal communication skills for effective cross-functional collaboration.
- Experience with real-time data streaming technologies such as Azure Event Hubs or Kafka.
- Experience with DevOps practices for automating data pipelines, specifically using Fabric Git integration and CI/CD.
- Experience working within a Scrum or Agile framework
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Apply for This Job
Senior AI Engineer (Generative AI, LLM)
Digital Transformation
Vietnam
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
OPSWAT is committed to harnessing the power of AI to drive meaningful advancements across all areas of our business. We are currently seeking a highly skilled Senior AI Engineer to lead and support the development of AI-driven projects, with a key focus on integrating our in-house AI Insights go-to-market platform with various enterprise systems.
In this role, you will work closely with theDigital Transformation Team, Customer Experience (CX) Team, and the Enterprise & Data Team to integrate AI capabilities across CRM and other critical business platforms. This is a unique opportunity to be at the forefront of AI innovation within a global cybersecurity company, delivering impactful solutions that improve efficiency, intelligence, and customer outcomes.
What You Will Do
- Development of AI Insights - Go-To-Market Platform:
- Design, build, and evolve AI Insights, OPSWAT’s in-house, AI-powered go-to-market platform built on CRM and enterprise data.
- Architect and implement multi-agent AI systems that analyze GTM data to:
- Identify customer buying intent, readiness, and deal momentum
- Prioritize customer accounts and opportunities with clear, explainable reasoning
- Detect pipeline risk, slippage, and growth opportunities across sales and marketing
- Develop and maintain data pipeline to transform raw CRM data into decision-ready signals, metrics and insights used by AI agents.
- Development of Chatbot Platform:
- Design, build and maintain OPSWAT AI Assistant - our chatbot framework to build chatbot systems.
- Continuously improve Agentic RAG, MCP services and data pipeline for enterprise data systems.
- Fine-tune a custom LLM model with deep understanding of OPSWAT products and cybersecurity world.
- Fine-tune SLM model for intention classification, agentic tool calling, etc.
- Research & Propose Innovative Solutions: exploring and implementing novel AI techniques and automation solutions.
What We Need From You
- Bachelor's degree in Computer Science, Software Engineering, or a related field.
- 5+ years of experience in software engineering, with a focus on Generative AI, LLM, Machine Learning and web app development.
- Experience in multi-agent orchestration framework (e.g. LangGraph, AutoGen, Agent Framework, ...).
- Experience in RAG architectures and Vector databases (e.g. Azure AI Search, Pgvector, Weaviate, ...).
- Experience in fine-tuning or instruction-tuning LLMs.
- Solid understanding of software development methodologies (Agile, Scrum, etc.).
- Good communication, collaboration, and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in one or more of the following programming languages: Python, React, Typescript.
It Would Be Nice if You Have
- Certifications in AWS and Azure architecture.
- Experience in backend-end development.
- Experience in CI/CD pipelines and cloud production deployment (Azure, AWS or GCP).
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Apply for This Job
Senior Software Engineer (CRM, PHP)
Enterprise Platform
Vietnam
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
We are looking for an experienced and passionate Senior Mid-Level Developer to join our team. The ideal candidate will have solid software engineering fundamentals, 5 years of hands-on development experience, and the ability to confidently work on complex back-end and front-end tasks. You will be a key contributor responsible for maintaining, customizing, and building new modules, as well as designing and implementing complex Business Process Management (BPM) workflows. You'll collaborate effectively with stakeholders to deliver high-quality, scalable CRM solutions that align with business goals.
Key Responsibilities
- Develop, maintain, and debug complex customizations (custom modules, advanced logic hooks, workflows, and API integrations) in SugarCRM.
- Implement robust front-end customizations using Sugar's Sidecar framework. Utilize and extend architectural components like Logic Hooks, Extensions, and the Job Queue to implement specialized business logic.
- Independently design, implement, and maintain complex, multi-stage business workflows and automation using SugarCRM's Advanced Workflow (BPM) tool.
- Lead and participate in code reviews, ensuring adherence to best practices, coding standards, and maintainability.
- Analyze requirements, provide estimates, and deliver high-quality solutions on time.
- Stay updated with industry trends, especially in PHP, JavaScript, MySQL, and CRM technologies.
Required Skills and Qualifications
- We seek candidates with a proven track record in software development and advanced transferable CRM experience.
- 5 years of professional experience in software development, with significant and deep experience customizing a major CRM platform (Salesforce, Dynamics, or similar).
- Expert proficiency in PHP and JavaScript (including ES6+), as well as MySQL, HTML, and CSS. Experience with React or other modern JavaScript frameworks (Angular, Vue) is a big plus.
- Deep understanding of MVC architecture and hands-on experience developing and integrating with RESTful APIs.
- Advanced familiarity with core CRM concepts, including designing and modifying modules, security models, and complex system configuration.
- Proven track record in administer, designing and implementing multi-stage business process automation/workflows (equivalent to BPM in SugarCRM).
- Strong problem-solving skills and a proactive mindset. Good at communication in English, with the ability to work independently, and collaborate effectively in a distributed team environment.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Apply for This Job
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
OPSWAT is seeking a talented, experienced and innovative Solution Architect who has worked with multiple CRMs in the past (Salesforce, HubSpot, NetSuite, SugarCRM, Dynamics365, etc.) to design, implement and improve our current application tech stack. As the CRM/GTM Systems Architect, you'll be the key leader designing and managing our entire Go-to-Market technology stack and will work closely with Product Operations, Revenue Operations, Sales Operations, Marketing Operations, CX Operations.
Your goal is to help make applications better integrated, streamline and reduce the number of redundant SaaS solutions, and recommend an in-house development where sensible.
What You Will be Doing
- Collaborate with Marketing, Pre Sales, Sales, Product, Finance and CX on the design of our quote to cash process (DealHub/Sugar Serve) interfacing with our NetSuite for billings.
- Own the vision and roadmap for CPQ (DealHub) to reduce time spent per quote and increase sales satisfaction with quoting. Collaborate with Product Operations on the setup of new SKU / Pricing for product launch processes.
- Own the integration design between CRM system and our in-house built Customer Portal (My OPSWAT), mainly for CX modules (cases, professional services, academy)
- Own the solution design & project implementation planning of data flow between SugarCRM, DealHub, and all GTM systems, including but not limited to: ZoomInfo, SalesLoft, Cognism, HubSpot, LinkSquares, JIRA, CaptivateIQ, NetSuite, and our Data Master (Fabric Lakehouse).
- Collaborate with our Digital Transformation team to propose, design and implement more AI features for GTM systems (AI Chatbot, AI Summary Panel, AI Customer/Prospect Ranking, Case Solution recommendation, etc.)
- Collaborate with our Enterprise Data team to design data pipelines to both feed Data Master and receive supplementary data from it.
- Own CRM system sandboxes and make sure they are refreshed on a regular basis
- Design CRM access control following principle of least privilege (PoLP).
- Work with our Cybersecurity & Compliance team to answer audit questions, customer security questionnaires, security review, data retention & backup policy.
- Perform system monitoring, troubleshooting, and performance optimization to ensure stability and UX performance.
- Ensure proper documentation, architectural diagrams are updated on Confluence.
- Research, recommend & participate in new solution evaluation & vendor engagement to make sure new tools can be used globally, do not overlap with an existing tool, and can integrate with the rest of our systems.
What We Need from You
Technical Expertise
- 8+ years of experience as a Solution Architect, Systems Architect, or GTM/RevOps Systems Lead supporting enterprise-grade quote-to-cash environments.
- Hands-on experience designing and integrating multiple CRM platforms (e.g., Salesforce, HubSpot, NetSuite, SugarCRM, Dynamics 365).
- Strong proficiency with CPQ systems—ideally DealHub—including workflow design, quoting configuration, approval routing, and SKU/pricing architecture.
- Demonstrated ability to integrate and manage complex integrations across GTM systems, including:
- Marketing automation (HubSpot or similar)
- Sales engagement platforms (SalesLoft, Outreach, Cognism)
- Data enrichment tools (ZoomInfo, Clearbit)
- Contract/CLM tools (LinkSquares)
- Finance / ERP systems (NetSuite)
- Ticketing & product systems (JIRA)
- Experience architecting data flows, APIs, ETL/ELT pipelines, and system interoperability using iPaaS, middleware, or custom development.
Architecture & Process Leadership
- Deep understanding of quote-to-cash, subscription lifecycle management, order management, and billing workflows.
- Proven ability to evaluate SaaS tools, reduce redundancy, and drive consolidation toward a more rationalized tech stack.
- Experience owning system roadmaps, architectural diagrams, and strategic planning for GTM technology.
- Strong capability in access control design, security best practices, and implementing principle of least privilege (PoLP).
- Familiarity with data lakes / lakehouses (e.g., Fabric, Databricks, BigQuery)
- Ability to work with Digital Transformation teams to design and implement AI-powered GTM features (chatbot, summarization, ranking models, recommendations).
- Experience with system monitoring, troubleshooting, performance optimization, and sandbox management.
Cross-Functional Collaboration
- Excellent communication and stakeholder-management skills across Marketing, Sales, Product, RevOps, Finance, CX, and Compliance.
- Experience supporting audits, security questionnaires, and collaborating with Cybersecurity/Compliance teams.
- Strong documentation habits—maintaining system diagrams, integration maps, and SOPs in Confluence or similar tools.
It Would Be Nice If You Had
- Prior experience with SugarCRM + DealHub + NetSuite specifically.
- Hands-on skills with Azure ecosystem, particularly Microsoft Fabric.
- Experience introducing AI/ML solutions into GTM motion (e.g., customer scoring, forecasting models).
- Knowledge of iPaaS tools like Workato, Boomi, Celigo, or MuleSoft.
- Background implementing RevOps or GTM analytics, attribution modeling, or data governance practices.
- Experience in cybersecurity, SaaS, or other high-compliance industries.
- Ability to build light internal tools or microservices (Python, Node.js, serverless functions).
- Certifications such as:
- Salesforce Architect / Admin / Developer
- NetSuite Administrator or SuiteFoundation
- DealHub Specialist
- AWS/Azure Architect
- IT Service Management (ITSM)
- Experience running RFPs, vendor evaluations, and global tool rollouts.
- Prior leadership experience mentoring Systems or RevOps engineers.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
The Data Engineering team is a vital component of OPSWAT's technology division, responsible for building and maintaining the foundational data infrastructure that supports the entire organization. The team's mission is to create a scalable, reliable, and secure data platform on Microsoft Azure, enabling data-driven decision-making across all business units. This involves designing and managing data warehouses and data lakes, developing robust data integration pipelines, and ensuring the quality and accessibility of data assets. A key strategic initiative for the team is the development and implementation of a Master Data Management (MDM) layer, which will play a critical role in enhancing data consistency and accuracy across various systems and applications.
What You Will be Doing
- Design and Maintenance of Azure Data Warehouse/Data Lake:
- Ensuring the performance, reliability, and security of the data platform, requiring proactive monitoring and optimization.
- Evaluate and implementing strategies to optimize the data warehouse and data lake for cost-effectiveness and efficiency, aligning with best practices for Azure data management
- Development of ETL/ELT pipelines on Azure, utilizing tools such as Azure Data Factory and Azure Databricks, to ingest and transform data from a variety of sources.
- Implementing data quality rules and processes to ensure the accuracy and reliability of the data within the platform
- Optimize data storage & computing resources for cost efficiency
- Proactively identify pipeline bottlenecks and performance issues
- Development and Implementation of Master Data Management (MDM) Layer: A key responsibility is to research and recommend suitable MDM tools and technologies available within the Azure ecosystem. Our goal is to establish a "single source of truth" for critical data entities, ensuring consistency and quality across all connected systems.
- Collaboration and Communication: The individual will work closely with product teams, sales and revenue operations, customer experience, and other stakeholders across the organization to understand their data requirements and deliver effective solutions that meet their needs. This requires the ability to explain complex technical concepts in a layman terms to non-technical audiences effectively.
- Risk management: ensure data warehouse availability & resiliency (during service outage, network issues, unexpected high loads, external attacks, disaster recovery, etc.)
- Define effective and measurable KPIs for the team and individual team members
- Team resource management & Key Man Dependency mitigations
- Strategic planning (at least 3 quarters in advance on team roadmap and vision)
- Study new technologies & industry trends and propose appropriate solutions for company’s need
What We Need from You
- Bachelor's degree in Computer Science, Data Engineering, or a related field.
- Minimum of 3 years of proven experience in data warehouse/data lake design, implementation. This experience should include hands-on work with core Azure data services such as Azure Data Lake, Azure Synapse Analytics, and Azure SQL Database.
- Extensive experience with ETL/ELT tools within the Azure ecosystem, including Azure Data Factory and Azure Databricks.
- A strong understanding of database architecture principles, encompassing both relational databases (e.g., Azure SQL Database, Azure Synapse Analytics) and the concepts of NoSQL databases for handling unstructured data.
- Experience in integrating data from multiple SaaS applications, including Salesforce, Hubspot, Netsuite, HRIS (e.g., Workday, ADP), and ZoomInfo.
- Experience in researching and implementing Master Data Management (MDM) solutions.
- Strong problem-solving, analytical, and troubleshooting skills are essential for this role.
It Would be Nice if You Had
- Good written and verbal communication skills, including the ability to collaborate effectively with cross-functional teams, are required.
- Experience with real-time data streaming technologies such as Azure Event Hubs or Kafka.
- Experience with DevOps practices and tools for automating data pipelines, such as Azure DevOps and CI/CD pipelines.
- Experience working in a Scrum Agile team.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
The Data Engineering team is a vital component of OPSWAT's technology division, responsible for building and maintaining the foundational data infrastructure that supports the entire organization. One of OPSWAT Core Principles is “Data is King”. Enterprise Data team's mission is to create a scalable, reliable, and secure data platform, enabling data-driven decision-making across all business units. This involves managing existing data warehouses and lakes, developing robust data integration pipelines, and ensuring the quality and accessibility of data assets. A key strategic initiative for the team is the development of a Master Data Management (MDM) layer and the evolution of our architecture to serve data close to real-time for internal applications.
What You Will Be Doing
- Platform Stewardship & Maintenance: Manage and maintain the existing Microsoft Fabric platform, ensuring the performance, reliability, and security of OneLake, Lakehouses, and Warehouses through proactive monitoring and capacity optimization.
- Infrastructure Enhancement: Propose and implement continuous improvements to the existing Fabric infrastructure and lead the design of new build roadmaps at least three quarters in advance.
- Real-Time Data Architecture: Gather requirements and design data architectures that serve data close to real-time for internal applications.
- Data Quality & Governance: Design and implement data governance frameworks and data quality rules to ensure a "single source of truth" across all connected systems.
- Cost & Resource Optimization: Optimize data storage & computing resources for cost efficiency
- Risk Management: Ensure data platform availability and resiliency, including disaster recovery planning, handling service outages, and mitigating external security threats.
- Collaboration & Communication: Report to Head of Enterprise Data and work with Analytics, Product, Digital Transformation and other Operation teams... to translate complex technical concepts into layman's terms and deliver solutions that meet stakeholder needs.
- Team Leadership: Manage team resources, define measurable KPIs for team members, and implement strategies to mitigate "Key Man Dependency."
- Innovation: Stay abreast of industry trends and technologies to propose appropriate solutions that align with the company’s evolving needs.
- Hands-on Execution: Balance team management responsibilities with hands-on technical work in pipeline development and architectural design.
What We Need From You
- Bachelor’s degree in Computer Science, Data Engineering, or related field.
- Minimum of 5 years of proven experience in data warehouse/data lake design and implementation.
- Hands-on experience maintaining and optimizing a Microsoft Fabric environment (including OneLake and Fabric Capacity management).
- Extensive experience with ETL/ELT tools and the ability to build complex ingestion frameworks for API-based data sources.
- Experience in proposing and designing near real-time data solutions to support internal application requirements.
- Strong understanding of database architecture principles, encompassing relational (SQL) and NoSQL concepts.
- Proven project management skills with the ability to lead a technical project from inception to completion.
- Direct experience in building, managing, and mentoring a data engineering team.
- Experience integrating data from multiple SaaS applications (e.g., Salesforce, Hubspot, Netsuite, Workday, ZoomInfo).
- Experience researching and implementing Master Data Management (MDM) solutions.
- Strong problem-solving, analytical, and troubleshooting skills.
It Would Be Nice If You Had
- Good written and verbal communication skills for effective cross-functional collaboration.
- Experience with real-time data streaming technologies such as Azure Event Hubs or Kafka.
- Experience with DevOps practices for automating data pipelines, specifically using Fabric Git integration and CI/CD.
- Experience working within a Scrum or Agile framework
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
OPSWAT is committed to harnessing the power of AI to drive meaningful advancements across all areas of our business. We are currently seeking a highly skilled Senior AI Engineer to lead and support the development of AI-driven projects, with a key focus on integrating our in-house AI Insights go-to-market platform with various enterprise systems.
In this role, you will work closely with theDigital Transformation Team, Customer Experience (CX) Team, and the Enterprise & Data Team to integrate AI capabilities across CRM and other critical business platforms. This is a unique opportunity to be at the forefront of AI innovation within a global cybersecurity company, delivering impactful solutions that improve efficiency, intelligence, and customer outcomes.
What You Will Do
- Development of AI Insights - Go-To-Market Platform:
- Design, build, and evolve AI Insights, OPSWAT’s in-house, AI-powered go-to-market platform built on CRM and enterprise data.
- Architect and implement multi-agent AI systems that analyze GTM data to:
- Identify customer buying intent, readiness, and deal momentum
- Prioritize customer accounts and opportunities with clear, explainable reasoning
- Detect pipeline risk, slippage, and growth opportunities across sales and marketing
- Develop and maintain data pipeline to transform raw CRM data into decision-ready signals, metrics and insights used by AI agents.
- Development of Chatbot Platform:
- Design, build and maintain OPSWAT AI Assistant - our chatbot framework to build chatbot systems.
- Continuously improve Agentic RAG, MCP services and data pipeline for enterprise data systems.
- Fine-tune a custom LLM model with deep understanding of OPSWAT products and cybersecurity world.
- Fine-tune SLM model for intention classification, agentic tool calling, etc.
- Research & Propose Innovative Solutions: exploring and implementing novel AI techniques and automation solutions.
What We Need From You
- Bachelor's degree in Computer Science, Software Engineering, or a related field.
- 5+ years of experience in software engineering, with a focus on Generative AI, LLM, Machine Learning and web app development.
- Experience in multi-agent orchestration framework (e.g. LangGraph, AutoGen, Agent Framework, ...).
- Experience in RAG architectures and Vector databases (e.g. Azure AI Search, Pgvector, Weaviate, ...).
- Experience in fine-tuning or instruction-tuning LLMs.
- Solid understanding of software development methodologies (Agile, Scrum, etc.).
- Good communication, collaboration, and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in one or more of the following programming languages: Python, React, Typescript.
It Would Be Nice if You Have
- Certifications in AWS and Azure architecture.
- Experience in backend-end development.
- Experience in CI/CD pipelines and cloud production deployment (Azure, AWS or GCP).
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
We are looking for an experienced and passionate Senior Mid-Level Developer to join our team. The ideal candidate will have solid software engineering fundamentals, 5 years of hands-on development experience, and the ability to confidently work on complex back-end and front-end tasks. You will be a key contributor responsible for maintaining, customizing, and building new modules, as well as designing and implementing complex Business Process Management (BPM) workflows. You'll collaborate effectively with stakeholders to deliver high-quality, scalable CRM solutions that align with business goals.
Key Responsibilities
- Develop, maintain, and debug complex customizations (custom modules, advanced logic hooks, workflows, and API integrations) in SugarCRM.
- Implement robust front-end customizations using Sugar's Sidecar framework. Utilize and extend architectural components like Logic Hooks, Extensions, and the Job Queue to implement specialized business logic.
- Independently design, implement, and maintain complex, multi-stage business workflows and automation using SugarCRM's Advanced Workflow (BPM) tool.
- Lead and participate in code reviews, ensuring adherence to best practices, coding standards, and maintainability.
- Analyze requirements, provide estimates, and deliver high-quality solutions on time.
- Stay updated with industry trends, especially in PHP, JavaScript, MySQL, and CRM technologies.
Required Skills and Qualifications
- We seek candidates with a proven track record in software development and advanced transferable CRM experience.
- 5 years of professional experience in software development, with significant and deep experience customizing a major CRM platform (Salesforce, Dynamics, or similar).
- Expert proficiency in PHP and JavaScript (including ES6+), as well as MySQL, HTML, and CSS. Experience with React or other modern JavaScript frameworks (Angular, Vue) is a big plus.
- Deep understanding of MVC architecture and hands-on experience developing and integrating with RESTful APIs.
- Advanced familiarity with core CRM concepts, including designing and modifying modules, security models, and complex system configuration.
- Proven track record in administer, designing and implementing multi-stage business process automation/workflows (equivalent to BPM in SugarCRM).
- Strong problem-solving skills and a proactive mindset. Good at communication in English, with the ability to work independently, and collaborate effectively in a distributed team environment.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
