Director of Supply Chain

The Position 

We are seeking a motivated Cybersecurity Operations Analyst to join our team and support the day-to-day security operations of OPSWAT. In this role, you will assist with incident response, help protect our products, internal systems, infrastructureacrossbothon-premiseandmuti-cloudenvironments, and play a key part in strengthening our overall security posture. You will work closely with security and technology teams to investigate incidents, manage vulnerabilities, and ensure that our systems align with industry best practices and standards. 

What You Will Be Doing 

• Proactively monitor to real-time security alerts, perform identifying and escalating anomalies to enable swift risk mitigation. 
• Perform validation, investigation, and response to cybersecurity incidents escalated from the SOC or other detection sources, ensuring proper incident documentation, root cause analysis, and reporting. 
• Perform administration and operations across security-related tools including EDR, email security, vulnerability management platform, and cloud security monitoring. 
• Enhance incident detection and alerting by refining monitoring and correlation processes, including tuning security rules and policies to reduce false positives and improve detection accuracy. 
• Collaborate with product engineeringand technology teams to ensure security policies and best practices are followed during projects, while also supporting improvements to OPSWAT-owned products. 
• Stay updated on the latest threat intelligence, including advisories, updates, and industry news, to strengthen detection and response capabilities. 
• Contribute to improving security best practices, processes, and playbooks, continuously strengthening OPSWAT's security defenses and controls. 
• Perform other security-related tasks as assigned by the Direct Supervisor. 

What We Need From You 

• Bachelor’s degree in computer science, Information Security, or a related field - or equivalent work experience. 
• 1-3 years of experience in cybersecurity operations or a related technical role. 
• Basic understanding of security frameworks and standards such as NIST CSF, MITRE ATT&CK, OWASP, or CIS Controls. 
• Familiar with security tools including EDR, SIEM (e.g., ELK, Splunk), threat intelligence platforms, vulnerability management solutions, cloud security tools. 
• Exposure to cloud platforms (Azure, AWS, GCP) is desirable. 
• Knowledge of common cyber threats, attack methods, and indicators of compromise (IOCs). 
• Strong communication skills and ability to work well with both technical and non-technical teams. 
• Analytical mindset, attention to detail, and eagerness to learn in a fast-paced environment. 
• Interest or progress towards information security certifications such as Security+, CySA+is a plus. 

The Position

The Data Engineering team is a vital component of OPSWAT's technology division, responsible for building and maintaining the foundational data infrastructure that supports the entire organization. The team's mission is to create a scalable, reliable, and secure data platform on Microsoft Azure, enabling data-driven decision-making across all business units. This involves designing and managing data warehouses and data lakes, developing robust data integration pipelines, and ensuring the quality and accessibility of data assets. A key strategic initiative for the team is the development and implementation of a Master Data Management (MDM) layer, which will play a critical role in enhancing data consistency and accuracy across various systems and applications.  

What You Will be Doing

• Design and Maintenance of Azure Data Warehouse/Data Lake:
• Ensuring the performance, reliability, and security of the data platform, requiring proactive monitoring and optimization.
• Evaluate and implementing strategies to optimize the data warehouse and data lake for cost-effectiveness and efficiency, aligning with best practices for Azure data management 
• Development of ETL/ELT pipelines on Azure, utilizing tools such as Azure Data Factory and Azure Databricks, to ingest and transform data from a variety of sources.
• Implementing data quality rules and processes to ensure the accuracy and reliability of the data within the platform
• Optimize data storage & computing resources for cost efficiency
• Proactively identify pipeline bottlenecks and performance issues
• Development and Implementation of Master Data Management (MDM) Layer: A key responsibility is to research and recommend suitable MDM tools and technologies available within the Azure ecosystem. Our goal is to establish a "single source of truth" for critical data entities, ensuring consistency and quality across all connected systems.
• Collaboration and Communication: The individual will work closely with product teams, sales and revenue operations, customer experience, and other stakeholders across the organization to understand their data requirements and deliver effective solutions that meet their needs. This requires the ability to explain complex technical concepts in a layman terms to non-technical audiences effectively.
• Risk management: ensure data warehouse availability & resiliency (during service outage, network issues, unexpected high loads, external attacks, disaster recovery, etc.)
• Define effective and measurable KPIs for the team and individual team members
• Team resource management & Key Man Dependency mitigations
• Strategic planning (at least 3 quarters in advance on team roadmap and vision)
• Study new technologies & industry trends and propose appropriate solutions for company’s need

What We Need from You 

• Bachelor's degree in Computer Science, Data Engineering, or a related field.
• Minimum of 5 years of proven experience in data warehouse/data lake design, implementation. This experience should include hands-on work with core Azure data services such as Azure Data Lake, Azure Synapse Analytics, and Azure SQL Database.  
• Extensive experience with ETL/ELT tools within the Azure ecosystem, including Azure Data Factory and Azure Databricks.  
• A strong understanding of database architecture principles, encompassing both relational databases (e.g., Azure SQL Database, Azure Synapse Analytics) and the concepts of NoSQL databases for handling unstructured data.  
• Project management skills - able to lead a project from beginning to end
• Experience in building and managing a data engineering team
• Experience in integrating data from multiple SaaS applications, including Salesforce, Hubspot, Netsuite, HRIS (e.g., Workday, ADP), and ZoomInfo.  
• Experience in researching and implementing Master Data Management (MDM) solutions.
• Strong problem-solving, analytical, and troubleshooting skills are essential for this role.

It Would be Nice if You Had

• Good written and verbal communication skills, including the ability to collaborate effectively with cross-functional teams, are required.
• Experience with real-time data streaming technologies such as Azure Event Hubs or Kafka.
• Experience with DevOps practices and tools for automating data pipelines, such as Azure DevOps and CI/CD pipelines.
• Experience working in a Scrum Agile team.

We are looking for a L1/L2 IT Global Service Desk Analyst to join our IT team in Romania. As part of a larger team, you will be assisting with different projects, troubleshooting, resolving technical issues, and adding value to the overall global service desk. You will get exposure to OPSWAT’s IT leaders, work at a global service desk, and an opportunity to gain experience with the technical operations of a large organization dedicated to supporting the critical infrastructure of the world.  

What You Will be Doing

• Hands-on interaction with different departments and people.  
• Respond to user requests globally for service, troubleshooting problems and help develop solutions.  
• Troubleshooting and supporting on-premises and cloud infrastructure issues.  
• Assist and execute cloud production deployments based on playbooks 
• Access management and securing customer data. 
• Participate in business resiliency exercises and the incident response lifecycle. 
• Work on incident and event correlation, fidelity related to incident monitoring, alerting, and management processes. 
• Administration of identity & access management, vulnerability management, patch management, and endpoint management programs. 
• Level 1 and Level 2 technical support for service requests and incidents.  
• Contribute on IT Asset management.

What We Need from You 

• Bachelor’s degree in computer science, or related majors. 
• Proficient with Windows 10/11, Windows Server and/or Linux systems Server. Basic understanding of macOS 
• Strong Microsoft Office 365 administration skills  
• Basic understanding of networking and print services  
• A can-do attitude and willingness to engage with departments and people.  
• Ability to define problems, collect data, establish facts, and draw valid conclusions.  
• Demonstrated understanding of Cyber Security, Security Operations, and Incident Response. 
• Strong oral and written communications skills.   
• An ability to quickly assess issues, prioritize associated tasks, and efficiently manage time to resolve requests. 
• Understanding of and passion for computers, technology, and learning.   
• Eager to learn and grow in a fast-paced environment.  

It Would be Nice if You Had

• One major Cloud provider (access management, networking, compute, serverless, databases, monitoring) 
• Basic understanding of ITIL concepts – asset management, incident management, and service management, etc. 
• Understanding of Security and Risk frameworks such as NIST CSF/800-53/800-171, Cyber Kill Chain, MITRE ATT&CK, OWASP, CSA, etc. 
• Knowledge of SIEM, threat intelligence platforms, vulnerability assessment tools, Cloud platforms, EDR, Cyber threats, attack vectors, exploitation methods, IOC and TTP's, Infrastructure and Application security in a distributed environment. 
• Knowledge of Cyber Security concepts, Cloud Platform Security, Risk Assessment, Network Security, IAM, Data Security and Governance. 

The Position

An Office Manager is responsible for ensuring the smooth operation of the office environment. This role involves managing administrative tasks, coordinating office activities, and providing support to staff and management. The Office Manager acts as the central point of contact within the office and is essential for maintaining an efficient and productive workplace.

What You Will be Doing

1. Administrative Support:

• Oversee day-to-day office operations.
• Manage office supplies inventory and place orders when necessary - vendor management.
• Maintain office equipment and arrange for necessary repairs or replacements.
• Handle incoming and outgoing correspondence, including mail, emails, and phone calls.
• Organize and schedule meetings, appointments, and travel arrangements.

2. Office Coordination:

• Liaise with other departments and external partners to coordinate office activities.
• Ensure office layout is functional and presentable, managing any required changes or upgrades.
• Coordinate with IT support to manage office technology needs and assets inventory.
• Supervise office cleaning and maintenance to ensure a tidy and safe work environment.
• Responsible of swag kit items and company branded products distribution for Israel office.

3. Financial Duties:

• Manage office budgets, including tracking expenses, processing invoices and payments registration.
• Assist in payroll processing and employee expense reports.

4. Compliance and Safety:

• Ensure the office complies with all relevant health and safety regulations.
• Monitor office security protocols.
• Maintain confidentiality of sensitive information and ensure compliance with data protection policies.

5. Event Planning:

• Organize office events, including meetings, conferences, and staff celebrations.
• Coordinate logistics for corporate events, such as venue booking, catering, and transportation.

What We Need from You 

• Strong organizational, multitasking abilities and attention to details.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and office management software.
• Basic accounting knowledge and budget management skills.
• Ability to work independently and handle confidential information with discretion.
• A bachelor’s degree in business administration or a related field is preferred.
• Minimum of 3-5 years of experience in office management or a similar role.

The Position

OPSWAT is committed to harnessing the power of AI to drive meaningful advancements across all areas of our business. We are currently seeking a highly skilled Senior AI Engineer to lead and support the development of AI-driven projects, with a key focus on integrating our in-house AI Insights platform with various enterprise systems.

In this role, you will work closely with theDigital Transformation Team, Customer Experience (CX) Team, and the Enterprise & Data Team to enhance system integrations between Salesforce Service Cloud and other critical business platforms. This is a unique opportunity to be at the forefront of AI innovation within a global cybersecurity company, delivering impactful solutions that improve efficiency, intelligence, and customer outcomes.

What You Will Do

• Development and Evolution of the AI Insights Project:
  • Participate in the development and continuous improvement and expansion of AI Insights - our in-house tool to analyze all go-to-market data. Initially, the project focuses on analyzing Salesforce data to extract meaningful insights that can inform strategic decision-making across the organization. Gradually, it will ingest more business data from JIRA, HubSpot, My OPSWAT to make it more useful.
  • Work with Digital Transformation Team to integrate AI Insights feature with Salesforce and other CRM platform.
  • Work closely with CX leaders to implement agent coaching tool and customer intelligence analysis.
  • Create tools to suggest solutions to customer support engineers, analyze customer sentiments, writing knowledge base.
• Development of Chatbot Platform:
  
  • Responsible for the development, continuous improvement and maintenance for chatbots deployed for customer support, academy, and various internal integrations on Botpress. 
  • Develop custom extensions for chatbot to expand its capabilities, such as file upload integration for our MFT product, extensions to integrate with AI Insights, extensions to leverage our data lake.
  • Train and fine-tune a custom LLM model with deep understanding of OPSWAT products and cybersecurity world.
• Develop & Manage Custom Integrations with CRM platform
• Research & Propose Innovative Solutions: exploring and implementing novel AI techniques and automation solutions to increase CX operational efficiency rather than relying solely on off-the-shelf products. 

What We Need From You

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• 5+ years of experience in software engineering, with a focus on Generative AI, LLM, Machine Learning and web app development.
• Experience chatbot development platforms (Botpress, Microsoft Bot Framework, etc.)
• Experience in training custom LLMs
• Experience developing integrations for CRM Platforms like Salesforce, HubSpot, NetSuite
• Solid understanding of software development methodologies (Agile, Scrum, etc.).
• Good communication, collaboration, and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in one or more of the following programming languages: React, Python, Javascript, Node.js.

It Would Be Nice if You Have

• Certifications in AWS and Azure architecture
• Experience in front-end development
• Experience in data lake technologies (e.g., Azure Data Lake Storage, Azure Data Factory, Azure Databricks, Azure Synapse Analytics).
• Experience in designing customer support/customer service chatbots.