GTM System Analyst Intern - Enterprise Platform
Protecting the World’s Critical Infrastructure
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
About the Role
We are looking for a motivated and detail-oriented CRM System Analyst Intern to join our team. This internship is a great opportunity for students or fresh graduates who are interested in CRM systems, sales operations, and B2B business processes within a technology environment.
You will support the optimization of our CRM platform and learn how enterprise sales processes are managed and scaled in a fast-growing tech company.
What You Will Be Doing
- Support Sales, Marketing, Customer Experience, and Product teams in gathering basic requirements related to CRM processes and workflows.
- Assist in configuring CRM modules, workflows, and automation rules under the guidance of senior team members.
- Help document sales pipeline stages, user stories, and business requirements.
- Support data analysis related to sales activities, case management, and CRM usage metrics.
- Participate in discovery meetings and take notes to support CRM enhancement projects.
- Assist in testing CRM configurations, integrations, and new features before deployment.
- Help prepare training materials and user guides for internal teams.
- Monitor CRM data quality and report findings for improvement.
What We Are Looking For
- Final-year student or recent graduate in Business, Information Systems, IT, or related fields.
- Strong interest in CRM systems, sales operations, and B2B business models.
- Good analytical and problem-solving skills.
- Good English communication skills (both written and verbal).
- Basic understanding of sales pipelines or customer lifecycle is a plus.
- Proactive attitude, willingness to learn, and strong attention to detail.
Nice to Have
- Familiarity with CRM platforms (Salesforce, SugarCRM, Dynamics 365, HubSpot, etc.) through coursework or personal projects.
- Basic knowledge of data analysis tools (Excel, Power BI, Google Sheets).
- Interest in AI applications in CRM (chatbots, automation, analytics).
- Experience in student projects related to system analysis or business process mapping.
What You Will Gain
- Hands-on experience with enterprise CRM systems in a real business environment.
- Exposure to B2B sales processes and partner management.
- Opportunity to work cross-functionally with Sales, Marketing, and Product teams.
- Mentorship from experienced CRM and business analysis professionals.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Related jobsAI Engineering Intern
Enterprise Applications
Vietnam
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
OPSWAT is committed to harnessing the power of AI to drive meaningful advancements across all areas of our business. We are looking for a motivated AI Engineer Intern to join our team and contribute to real-world AI systems, with a focus on our in-house AI Insights go-to-market platform.
In this role, you will work closely with the Digital Transformation Team, Customer Experience (CX) Team, and Enterprise Data Team to integrate AI capabilities into CRM and other business-critical systems. This is a unique opportunity to gain hands-on experience building production AI solutions within a global cybersecurity company.
What You Will Do
- AI Insights Platform Development
- Assist in developing features for AI Insights, OPSWAT’s AI-powered go-to-market platform
- Support building AI capabilities that:
- Analyze customer data and engagement signals
- Help prioritize accounts and opportunities
- Generate insights for sales and marketing teams
- Help maintain and improve data pipelines for processing CRM and enterprise data
- Chatbot & AI Systems
- Assist in developing and maintaining OPSWAT AI Assistant (chatbot framework)
- Support internal systems such as Contract Center for customer support
- Contribute to improving RAG pipelines and integrating enterprise data sources
- Assist in experimenting with LLM/SLM models for tasks like intent classification and automation
- Learning & Research
- Learn and apply modern AI technologies such as LLMs, RAG, and agent-based systems
- Support research and prototyping of new AI-driven solutions
- Work closely with experienced engineers and receive mentorship
What We Need From You
- Familiar with Python and node.js to integrate AI solutions.
- Knowledge of AI Agentic, RAG and prompt engineering.
- Knowledge or experiencing in training custom GPT models.
- Solid understanding of
- Strong problem-solving skills and ability to debug real-world issues
- Ability to follow-up on tasks given from end-to-end with little supervision.
- Good English proficiency (reading & writing)
Nice to Have
- Good English communication skills and people skills.
- Basic understanding of cybersecurity.
- Exposure to cloud platforms (AWS, Azure)
- Basic understanding of cybersecurity
- Strong curiosity and enthusiasm for new technologies
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Apply for This Job
AI Platform Architect
Enterprise Platform
Vietnam
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
About the Role
The CTO Intelligence Hub is OPSWAT’s internal AI-powered data platform; dashboards and APIs that give leadership real-time visibility into AI adoption, financial performance, customer health, and sales. The platform runs on a fleet of Flask, FastAPI, and Streamlit applications backed by a Fabric → Parquet → S3 data pipeline, all tied together by an agentic coding system where GitHub Issues become production pull requests in under three minutes.
As AI Platform Architect, you own the application layer. You design and build new intelligence products, evolve existing dashboards, and work with the AI coding pipeline — writing the specs, reviewing the plans, and guiding the implementation. You are the “human senior engineer” in a team where your main coding collaborator is Claude.
What You Will Own
- Application architecture: Flask APIs, FastAPI microservices, Streamlit dashboards; schema and data-flow design across 12+ applications
- Agentic coding pipeline: creating well-scoped GitHub Issues, reviewing AI-generated implementation plans, approving or refining, merging PRs; the pipeline (claude-coder) takes issues from triage to production PR in ~3 minutes for routine work
- Data pipeline & analytics: extending the Fabric → Parquet → S3 pipeline; designing new analytics (percentile ranking, quadrant analysis, trend computation); HR enrichment and data quality
- Test-driven development: writing pytest spec suites that the AI implementer must satisfy; test files are the spec and cannot be modified by the AI
- Claude API / CLI integration: building features that call Claude for inference (content generation, analysis, RFP answering); working with OAuth-based CLI inference and direct API patterns
- UX & visualisation: Plotly dashboards, Jinja2 templates, React/Vite prototypes; maintaining the OPSWAT brand system across all apps
- Architecture documentation: keeping Confluence up to date as the system evolves; writing CLAUDE.md context files that teach the AI pipeline how each repo works
- New product design: identifying gaps in current intelligence coverage and proposing, scoping, and shipping new internal tools
You Will Be a Strong Fit If You Have
- 3–7 years of Python backend development (Flask, FastAPI, or equivalent)
- Strong data skills: pandas, SQL, Parquet, data modelling; you are comfortable designing a metrics pipeline from raw HR and usage data to ranked leader-board
- Experience working with LLM APIs (OpenAI, Anthropic, or equivalent) in production
- A test-first mindset: you write tests before code and believe the test suite is the specification
- Clear written communication because your primary “pairing partner” reads GitHub Issues, your ability to write precise, unambiguous requirements directly determines output quality
- Comfort reading and reviewing AI-generated code critically; you know when to approve, when to push back, and when to take the keyboard yourself
- Experience with REST API design and documentation
Nice to Have
- Streamlit or Plotly dashboard development
- React / TypeScript (for UX prototypes)
- Microsoft Fabric, Azure Data Warehouse, or similar cloud data platforms
- Familiarity with GitHub Actions and CI/CD pipeline design
- Experience building multi-language document processing (the RFP automation covers 14 languages)
- Prompt engineering and system-prompt design for agentic workflows
- OPSWAT product knowledge (MetaDefender, OESIS, CDR - not required but helpful)
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Apply for This Job
Cloud Security Engineer (SecOps)
Cybersecurity Operations
Vietnam
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
We are seeking a Cloud Security Engineer to join our team with a focus on securing and monitoring our multicloud environments (AWS, Azure,…). This role will drive cloud security initiatives, leverage leading cloud security posture management (CSPM) and CNAPP tools, and play a key part in supporting our Security Operations Center (SOC). The role also includes responsible adoption of AI-enabled capabilities to enhance cloud security operations.
What You Will Be Doing
- Design, implement, and maintain security controls across multicloud environments (AWS, Azure,…), ensuring the protection of cloud infrastructure, data, and workloads.
- Deploy, configure, and manage cloud security tools such as Wiz, PAN or similar platforms to provide unified visibility, vulnerability management, and threat detection across all cloud platforms.
- Partner with product and other teams to embed security best practices into their cloud-based products while enforcing enterprise-level security policies and boundary protections.
- Support the ongoing cloud security operations of the Security Operations Center (SOC), leveraging SIEM, SOAR.
- Comfort using AI-enabled tools for security operations (e.g., assisted detection engineering, investigation, and automation)
- Contribute to the design and continuous improvement of AI-assisted security use cases (e.g., rule/playbook generation, enrichment, anomaly detection) with appropriate human-in-the-loop review and approval before production impact.
- Serve as a subject matter expert for cloud security tools, architectures, and processes, providing guidance and training to internal teams
- Performing other tasks as assigned by Direct Supervisor.
What We Need From You:
- Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field. Relevant certifications such as AWS Certified Security – Specialty, Microsoft Certified: Azure Security Engineer, CCSP.
- 3+ years of experience in security engineering or security operations, with a strong focus on cloud environments (AWS, Azure,…).
- Hands-on experience with cloud security platforms such as Lacework, Wiz, PAN or similar CNAPP/CSPM solutions.
- Deep understanding of cloud IAM, network security, container security (Kubernetes/EKS/GKE/AKS)
- Experience with SIEM, SOAR for security monitoring and SOC operations.
- Experience using or integrating AI- or ML-enabled security tools (for example, AI-assisted threat detection, log analysis, or automated response) and the ability to evaluate their security, data-privacy, and reliability implications.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Apply for This Job
[Evergreen] Data Engineer
Enterprise Data
Vietnam
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
The Data Engineering team is a vital component of OPSWAT's technology division, responsible for building and maintaining the foundational data infrastructure that supports the entire organization. The team's mission is to create a scalable, reliable, and secure data platform on Microsoft Azure, enabling data-driven decision-making across all business units. This involves designing and managing data warehouses and data lakes, developing robust data integration pipelines, and ensuring the quality and accessibility of data assets. A key strategic initiative for the team is the development and implementation of a Master Data Management (MDM) layer, which will play a critical role in enhancing data consistency and accuracy across various systems and applications.
What You Will be Doing
- Design and Maintenance of Azure Data Warehouse/Data Lake:
- Ensuring the performance, reliability, and security of the data platform, requiring proactive monitoring and optimization.
- Evaluate and implementing strategies to optimize the data warehouse and data lake for cost-effectiveness and efficiency, aligning with best practices for Azure data management
- Development of ETL/ELT pipelines on Azure, utilizing tools such as Azure Data Factory and Azure Databricks, to ingest and transform data from a variety of sources.
- Implementing data quality rules and processes to ensure the accuracy and reliability of the data within the platform
- Optimize data storage & computing resources for cost efficiency
- Proactively identify pipeline bottlenecks and performance issues
- Development and Implementation of Master Data Management (MDM) Layer: A key responsibility is to research and recommend suitable MDM tools and technologies available within the Azure ecosystem. Our goal is to establish a "single source of truth" for critical data entities, ensuring consistency and quality across all connected systems.
- Collaboration and Communication: The individual will work closely with product teams, sales and revenue operations, customer experience, and other stakeholders across the organization to understand their data requirements and deliver effective solutions that meet their needs. This requires the ability to explain complex technical concepts in a layman terms to non-technical audiences effectively.
- Risk management: ensure data warehouse availability & resiliency (during service outage, network issues, unexpected high loads, external attacks, disaster recovery, etc.)
- Define effective and measurable KPIs for the team and individual team members
- Team resource management & Key Man Dependency mitigations
- Strategic planning (at least 3 quarters in advance on team roadmap and vision)
- Study new technologies & industry trends and propose appropriate solutions for company’s need
What We Need from You
- Bachelor's degree in Computer Science, Data Engineering, or a related field.
- Minimum of 3 years of proven experience in data warehouse/data lake design, implementation. This experience should include hands-on work with core Azure data services such as Azure Data Lake, Azure Synapse Analytics, and Azure SQL Database.
- Extensive experience with ETL/ELT tools within the Azure ecosystem, including Azure Data Factory and Azure Databricks.
- A strong understanding of database architecture principles, encompassing both relational databases (e.g., Azure SQL Database, Azure Synapse Analytics) and the concepts of NoSQL databases for handling unstructured data.
- Experience in integrating data from multiple SaaS applications, including Salesforce, Hubspot, Netsuite, HRIS (e.g., Workday, ADP), and ZoomInfo.
- Experience in researching and implementing Master Data Management (MDM) solutions.
- Strong problem-solving, analytical, and troubleshooting skills are essential for this role.
It Would be Nice if You Had
- Good written and verbal communication skills, including the ability to collaborate effectively with cross-functional teams, are required.
- Experience with real-time data streaming technologies such as Azure Event Hubs or Kafka.
- Experience with DevOps practices and tools for automating data pipelines, such as Azure DevOps and CI/CD pipelines.
- Experience working in a Scrum Agile team.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Apply for This Job
Infrastructure & CloudOps Engineer
Enterprise Platform
Vietnam
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
About the Role
The CTO Intelligence Hub is OPSWAT’s internal data platform; a fleet of 20+ containerised applications running on AWS EC2 that deliver AI adoption analytics, financial intelligence, customer health scoring, sales leaderboards, and content generation to OPSWAT leadership and 590+ engineers worldwide. You will own the infrastructure layer that keeps this platform reliable, secure, and scalable.
This is a hands-on individual-contributor role. You will be the sole infrastructure owner on day one, working closely with the CTO and one AI Platform Architect to operationalise and evolve the system.
What You Will Own
- AWS infrastructure: EC2 instances (eu-north-1), S3 buckets, IAM roles, SSM-based remote access (no SSH), security group allowlists across 8 global offices
- Container orchestration: Docker Compose fleet of 20+ services with sequential startup chains, health monitoring, auto-rollback, and OOM prevention on memory-constrained instances
- CI/CD pipeline: GitHub Actions workflows (centralized deploy-app.yml), S3 artifact rotation, per-service smart change detection, post-deploy health checks
- Reverse proxy & SSO: nginx routing, Cloudflare SSL termination, OAuth2 Proxy backed by Azure AD for single sign-on across all internal apps
- Credential & secrets management: OAuth token lifecycle (token-proxy auto-refresh), GitHub org secrets, PAT rotation, SSM Parameter Store, per-app .env files
- Data pipeline operations: EC2 #3 (Fabric → Parquet → S3), daily cron jobs, MSAL token refresh, lockfile and resume logic
- Observability & incident response: health monitor (15-min cron), watchdog deep-checks, Telegram alerting, EC2 reboot recovery, Docker mount-corruption recovery
- Security posture: network-level access controls, credential hygiene, OPSEC between corporate and personal identities
You Will Be a Strong Fit If You Have
- 3–6 years hands-on AWS experience (EC2, S3, IAM, SSM — not just console clicks)
- Solid Docker and Docker Compose skills; you debug failed container starts at 2 am without fear
- GitHub Actions: writing and maintaining multi-job workflows with secrets, artifacts, and matrix builds
- Linux system administration (Ubuntu): cron, systemd, disk management, process investigation
- Python scripting for ops tasks (deployment scripts, health checks, API automation)
- nginx configuration: upstream proxying, path-based routing, SSL
- A security-first mindset: you default to least-privilege and always ask “what happens if this leaks?”
Nice to Have
- Experience with Cloudflare (proxying, SSL, DNS management)
- Azure AD or OAuth2 Proxy familiarity
- PostgreSQL administration
- Experience operating ML/AI inference workloads
- GitHub App development (JWT-based installation tokens)
- Familiarity with Microsoft Fabric or Azure data services
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Apply for This Job
Senior AI Engineer (Generative AI, LLM)
Digital Transformation
Vietnam
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
OPSWAT is committed to harnessing the power of AI to drive meaningful advancements across all areas of our business. We are currently seeking a highly skilled Senior AI Engineer to lead and support the development of AI-driven projects, with a key focus on integrating our in-house AI Insights go-to-market platform with various enterprise systems.
In this role, you will work closely with theDigital Transformation Team, Customer Experience (CX) Team, and the Enterprise & Data Team to integrate AI capabilities across CRM and other critical business platforms. This is a unique opportunity to be at the forefront of AI innovation within a global cybersecurity company, delivering impactful solutions that improve efficiency, intelligence, and customer outcomes.
What You Will Do
- Development of AI Insights - Go-To-Market Platform:
- Design, build, and evolve AI Insights, OPSWAT’s in-house, AI-powered go-to-market platform built on CRM and enterprise data.
- Architect and implement multi-agent AI systems that analyze GTM data to:
- Identify customer buying intent, readiness, and deal momentum
- Prioritize customer accounts and opportunities with clear, explainable reasoning
- Detect pipeline risk, slippage, and growth opportunities across sales and marketing
- Develop and maintain data pipeline to transform raw CRM data into decision-ready signals, metrics and insights used by AI agents.
- Development of Chatbot Platform:
- Design, build and maintain OPSWAT AI Assistant - our chatbot framework to build chatbot systems.
- Continuously improve Agentic RAG, MCP services and data pipeline for enterprise data systems.
- Fine-tune a custom LLM model with deep understanding of OPSWAT products and cybersecurity world.
- Fine-tune SLM model for intention classification, agentic tool calling, etc.
- Research & Propose Innovative Solutions: exploring and implementing novel AI techniques and automation solutions.
What We Need From You
- Bachelor's degree in Computer Science, Software Engineering, or a related field.
- 5+ years of experience in software engineering, with a focus on Generative AI, LLM, Machine Learning and web app development.
- Experience in multi-agent orchestration framework (e.g. LangGraph, AutoGen, Agent Framework, ...).
- Experience in RAG architectures and Vector databases (e.g. Azure AI Search, Pgvector, Weaviate, ...).
- Experience in fine-tuning or instruction-tuning LLMs.
- Solid understanding of software development methodologies (Agile, Scrum, etc.).
- Good communication, collaboration, and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in one or more of the following programming languages: Python, React, Typescript.
It Would Be Nice if You Have
- Certifications in AWS and Azure architecture.
- Experience in backend-end development.
- Experience in CI/CD pipelines and cloud production deployment (Azure, AWS or GCP).
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Apply for This Job
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
OPSWAT is committed to harnessing the power of AI to drive meaningful advancements across all areas of our business. We are looking for a motivated AI Engineer Intern to join our team and contribute to real-world AI systems, with a focus on our in-house AI Insights go-to-market platform.
In this role, you will work closely with the Digital Transformation Team, Customer Experience (CX) Team, and Enterprise Data Team to integrate AI capabilities into CRM and other business-critical systems. This is a unique opportunity to gain hands-on experience building production AI solutions within a global cybersecurity company.
What You Will Do
- AI Insights Platform Development
- Assist in developing features for AI Insights, OPSWAT’s AI-powered go-to-market platform
- Support building AI capabilities that:
- Analyze customer data and engagement signals
- Help prioritize accounts and opportunities
- Generate insights for sales and marketing teams
- Help maintain and improve data pipelines for processing CRM and enterprise data
- Chatbot & AI Systems
- Assist in developing and maintaining OPSWAT AI Assistant (chatbot framework)
- Support internal systems such as Contract Center for customer support
- Contribute to improving RAG pipelines and integrating enterprise data sources
- Assist in experimenting with LLM/SLM models for tasks like intent classification and automation
- Learning & Research
- Learn and apply modern AI technologies such as LLMs, RAG, and agent-based systems
- Support research and prototyping of new AI-driven solutions
- Work closely with experienced engineers and receive mentorship
What We Need From You
- Familiar with Python and node.js to integrate AI solutions.
- Knowledge of AI Agentic, RAG and prompt engineering.
- Knowledge or experiencing in training custom GPT models.
- Solid understanding of
- Strong problem-solving skills and ability to debug real-world issues
- Ability to follow-up on tasks given from end-to-end with little supervision.
- Good English proficiency (reading & writing)
Nice to Have
- Good English communication skills and people skills.
- Basic understanding of cybersecurity.
- Exposure to cloud platforms (AWS, Azure)
- Basic understanding of cybersecurity
- Strong curiosity and enthusiasm for new technologies
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
About the Role
The CTO Intelligence Hub is OPSWAT’s internal AI-powered data platform; dashboards and APIs that give leadership real-time visibility into AI adoption, financial performance, customer health, and sales. The platform runs on a fleet of Flask, FastAPI, and Streamlit applications backed by a Fabric → Parquet → S3 data pipeline, all tied together by an agentic coding system where GitHub Issues become production pull requests in under three minutes.
As AI Platform Architect, you own the application layer. You design and build new intelligence products, evolve existing dashboards, and work with the AI coding pipeline — writing the specs, reviewing the plans, and guiding the implementation. You are the “human senior engineer” in a team where your main coding collaborator is Claude.
What You Will Own
- Application architecture: Flask APIs, FastAPI microservices, Streamlit dashboards; schema and data-flow design across 12+ applications
- Agentic coding pipeline: creating well-scoped GitHub Issues, reviewing AI-generated implementation plans, approving or refining, merging PRs; the pipeline (claude-coder) takes issues from triage to production PR in ~3 minutes for routine work
- Data pipeline & analytics: extending the Fabric → Parquet → S3 pipeline; designing new analytics (percentile ranking, quadrant analysis, trend computation); HR enrichment and data quality
- Test-driven development: writing pytest spec suites that the AI implementer must satisfy; test files are the spec and cannot be modified by the AI
- Claude API / CLI integration: building features that call Claude for inference (content generation, analysis, RFP answering); working with OAuth-based CLI inference and direct API patterns
- UX & visualisation: Plotly dashboards, Jinja2 templates, React/Vite prototypes; maintaining the OPSWAT brand system across all apps
- Architecture documentation: keeping Confluence up to date as the system evolves; writing CLAUDE.md context files that teach the AI pipeline how each repo works
- New product design: identifying gaps in current intelligence coverage and proposing, scoping, and shipping new internal tools
You Will Be a Strong Fit If You Have
- 3–7 years of Python backend development (Flask, FastAPI, or equivalent)
- Strong data skills: pandas, SQL, Parquet, data modelling; you are comfortable designing a metrics pipeline from raw HR and usage data to ranked leader-board
- Experience working with LLM APIs (OpenAI, Anthropic, or equivalent) in production
- A test-first mindset: you write tests before code and believe the test suite is the specification
- Clear written communication because your primary “pairing partner” reads GitHub Issues, your ability to write precise, unambiguous requirements directly determines output quality
- Comfort reading and reviewing AI-generated code critically; you know when to approve, when to push back, and when to take the keyboard yourself
- Experience with REST API design and documentation
Nice to Have
- Streamlit or Plotly dashboard development
- React / TypeScript (for UX prototypes)
- Microsoft Fabric, Azure Data Warehouse, or similar cloud data platforms
- Familiarity with GitHub Actions and CI/CD pipeline design
- Experience building multi-language document processing (the RFP automation covers 14 languages)
- Prompt engineering and system-prompt design for agentic workflows
- OPSWAT product knowledge (MetaDefender, OESIS, CDR - not required but helpful)
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
We are seeking a Cloud Security Engineer to join our team with a focus on securing and monitoring our multicloud environments (AWS, Azure,…). This role will drive cloud security initiatives, leverage leading cloud security posture management (CSPM) and CNAPP tools, and play a key part in supporting our Security Operations Center (SOC). The role also includes responsible adoption of AI-enabled capabilities to enhance cloud security operations.
What You Will Be Doing
- Design, implement, and maintain security controls across multicloud environments (AWS, Azure,…), ensuring the protection of cloud infrastructure, data, and workloads.
- Deploy, configure, and manage cloud security tools such as Wiz, PAN or similar platforms to provide unified visibility, vulnerability management, and threat detection across all cloud platforms.
- Partner with product and other teams to embed security best practices into their cloud-based products while enforcing enterprise-level security policies and boundary protections.
- Support the ongoing cloud security operations of the Security Operations Center (SOC), leveraging SIEM, SOAR.
- Comfort using AI-enabled tools for security operations (e.g., assisted detection engineering, investigation, and automation)
- Contribute to the design and continuous improvement of AI-assisted security use cases (e.g., rule/playbook generation, enrichment, anomaly detection) with appropriate human-in-the-loop review and approval before production impact.
- Serve as a subject matter expert for cloud security tools, architectures, and processes, providing guidance and training to internal teams
- Performing other tasks as assigned by Direct Supervisor.
What We Need From You:
- Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field. Relevant certifications such as AWS Certified Security – Specialty, Microsoft Certified: Azure Security Engineer, CCSP.
- 3+ years of experience in security engineering or security operations, with a strong focus on cloud environments (AWS, Azure,…).
- Hands-on experience with cloud security platforms such as Lacework, Wiz, PAN or similar CNAPP/CSPM solutions.
- Deep understanding of cloud IAM, network security, container security (Kubernetes/EKS/GKE/AKS)
- Experience with SIEM, SOAR for security monitoring and SOC operations.
- Experience using or integrating AI- or ML-enabled security tools (for example, AI-assisted threat detection, log analysis, or automated response) and the ability to evaluate their security, data-privacy, and reliability implications.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
The Data Engineering team is a vital component of OPSWAT's technology division, responsible for building and maintaining the foundational data infrastructure that supports the entire organization. The team's mission is to create a scalable, reliable, and secure data platform on Microsoft Azure, enabling data-driven decision-making across all business units. This involves designing and managing data warehouses and data lakes, developing robust data integration pipelines, and ensuring the quality and accessibility of data assets. A key strategic initiative for the team is the development and implementation of a Master Data Management (MDM) layer, which will play a critical role in enhancing data consistency and accuracy across various systems and applications.
What You Will be Doing
- Design and Maintenance of Azure Data Warehouse/Data Lake:
- Ensuring the performance, reliability, and security of the data platform, requiring proactive monitoring and optimization.
- Evaluate and implementing strategies to optimize the data warehouse and data lake for cost-effectiveness and efficiency, aligning with best practices for Azure data management
- Development of ETL/ELT pipelines on Azure, utilizing tools such as Azure Data Factory and Azure Databricks, to ingest and transform data from a variety of sources.
- Implementing data quality rules and processes to ensure the accuracy and reliability of the data within the platform
- Optimize data storage & computing resources for cost efficiency
- Proactively identify pipeline bottlenecks and performance issues
- Development and Implementation of Master Data Management (MDM) Layer: A key responsibility is to research and recommend suitable MDM tools and technologies available within the Azure ecosystem. Our goal is to establish a "single source of truth" for critical data entities, ensuring consistency and quality across all connected systems.
- Collaboration and Communication: The individual will work closely with product teams, sales and revenue operations, customer experience, and other stakeholders across the organization to understand their data requirements and deliver effective solutions that meet their needs. This requires the ability to explain complex technical concepts in a layman terms to non-technical audiences effectively.
- Risk management: ensure data warehouse availability & resiliency (during service outage, network issues, unexpected high loads, external attacks, disaster recovery, etc.)
- Define effective and measurable KPIs for the team and individual team members
- Team resource management & Key Man Dependency mitigations
- Strategic planning (at least 3 quarters in advance on team roadmap and vision)
- Study new technologies & industry trends and propose appropriate solutions for company’s need
What We Need from You
- Bachelor's degree in Computer Science, Data Engineering, or a related field.
- Minimum of 3 years of proven experience in data warehouse/data lake design, implementation. This experience should include hands-on work with core Azure data services such as Azure Data Lake, Azure Synapse Analytics, and Azure SQL Database.
- Extensive experience with ETL/ELT tools within the Azure ecosystem, including Azure Data Factory and Azure Databricks.
- A strong understanding of database architecture principles, encompassing both relational databases (e.g., Azure SQL Database, Azure Synapse Analytics) and the concepts of NoSQL databases for handling unstructured data.
- Experience in integrating data from multiple SaaS applications, including Salesforce, Hubspot, Netsuite, HRIS (e.g., Workday, ADP), and ZoomInfo.
- Experience in researching and implementing Master Data Management (MDM) solutions.
- Strong problem-solving, analytical, and troubleshooting skills are essential for this role.
It Would be Nice if You Had
- Good written and verbal communication skills, including the ability to collaborate effectively with cross-functional teams, are required.
- Experience with real-time data streaming technologies such as Azure Event Hubs or Kafka.
- Experience with DevOps practices and tools for automating data pipelines, such as Azure DevOps and CI/CD pipelines.
- Experience working in a Scrum Agile team.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
About the Role
The CTO Intelligence Hub is OPSWAT’s internal data platform; a fleet of 20+ containerised applications running on AWS EC2 that deliver AI adoption analytics, financial intelligence, customer health scoring, sales leaderboards, and content generation to OPSWAT leadership and 590+ engineers worldwide. You will own the infrastructure layer that keeps this platform reliable, secure, and scalable.
This is a hands-on individual-contributor role. You will be the sole infrastructure owner on day one, working closely with the CTO and one AI Platform Architect to operationalise and evolve the system.
What You Will Own
- AWS infrastructure: EC2 instances (eu-north-1), S3 buckets, IAM roles, SSM-based remote access (no SSH), security group allowlists across 8 global offices
- Container orchestration: Docker Compose fleet of 20+ services with sequential startup chains, health monitoring, auto-rollback, and OOM prevention on memory-constrained instances
- CI/CD pipeline: GitHub Actions workflows (centralized deploy-app.yml), S3 artifact rotation, per-service smart change detection, post-deploy health checks
- Reverse proxy & SSO: nginx routing, Cloudflare SSL termination, OAuth2 Proxy backed by Azure AD for single sign-on across all internal apps
- Credential & secrets management: OAuth token lifecycle (token-proxy auto-refresh), GitHub org secrets, PAT rotation, SSM Parameter Store, per-app .env files
- Data pipeline operations: EC2 #3 (Fabric → Parquet → S3), daily cron jobs, MSAL token refresh, lockfile and resume logic
- Observability & incident response: health monitor (15-min cron), watchdog deep-checks, Telegram alerting, EC2 reboot recovery, Docker mount-corruption recovery
- Security posture: network-level access controls, credential hygiene, OPSEC between corporate and personal identities
You Will Be a Strong Fit If You Have
- 3–6 years hands-on AWS experience (EC2, S3, IAM, SSM — not just console clicks)
- Solid Docker and Docker Compose skills; you debug failed container starts at 2 am without fear
- GitHub Actions: writing and maintaining multi-job workflows with secrets, artifacts, and matrix builds
- Linux system administration (Ubuntu): cron, systemd, disk management, process investigation
- Python scripting for ops tasks (deployment scripts, health checks, API automation)
- nginx configuration: upstream proxying, path-based routing, SSL
- A security-first mindset: you default to least-privilege and always ask “what happens if this leaks?”
Nice to Have
- Experience with Cloudflare (proxying, SSL, DNS management)
- Azure AD or OAuth2 Proxy familiarity
- PostgreSQL administration
- Experience operating ML/AI inference workloads
- GitHub App development (JWT-based installation tokens)
- Familiarity with Microsoft Fabric or Azure data services
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
OPSWAT is committed to harnessing the power of AI to drive meaningful advancements across all areas of our business. We are currently seeking a highly skilled Senior AI Engineer to lead and support the development of AI-driven projects, with a key focus on integrating our in-house AI Insights go-to-market platform with various enterprise systems.
In this role, you will work closely with theDigital Transformation Team, Customer Experience (CX) Team, and the Enterprise & Data Team to integrate AI capabilities across CRM and other critical business platforms. This is a unique opportunity to be at the forefront of AI innovation within a global cybersecurity company, delivering impactful solutions that improve efficiency, intelligence, and customer outcomes.
What You Will Do
- Development of AI Insights - Go-To-Market Platform:
- Design, build, and evolve AI Insights, OPSWAT’s in-house, AI-powered go-to-market platform built on CRM and enterprise data.
- Architect and implement multi-agent AI systems that analyze GTM data to:
- Identify customer buying intent, readiness, and deal momentum
- Prioritize customer accounts and opportunities with clear, explainable reasoning
- Detect pipeline risk, slippage, and growth opportunities across sales and marketing
- Develop and maintain data pipeline to transform raw CRM data into decision-ready signals, metrics and insights used by AI agents.
- Development of Chatbot Platform:
- Design, build and maintain OPSWAT AI Assistant - our chatbot framework to build chatbot systems.
- Continuously improve Agentic RAG, MCP services and data pipeline for enterprise data systems.
- Fine-tune a custom LLM model with deep understanding of OPSWAT products and cybersecurity world.
- Fine-tune SLM model for intention classification, agentic tool calling, etc.
- Research & Propose Innovative Solutions: exploring and implementing novel AI techniques and automation solutions.
What We Need From You
- Bachelor's degree in Computer Science, Software Engineering, or a related field.
- 5+ years of experience in software engineering, with a focus on Generative AI, LLM, Machine Learning and web app development.
- Experience in multi-agent orchestration framework (e.g. LangGraph, AutoGen, Agent Framework, ...).
- Experience in RAG architectures and Vector databases (e.g. Azure AI Search, Pgvector, Weaviate, ...).
- Experience in fine-tuning or instruction-tuning LLMs.
- Solid understanding of software development methodologies (Agile, Scrum, etc.).
- Good communication, collaboration, and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in one or more of the following programming languages: Python, React, Typescript.
It Would Be Nice if You Have
- Certifications in AWS and Azure architecture.
- Experience in backend-end development.
- Experience in CI/CD pipelines and cloud production deployment (Azure, AWS or GCP).
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
