A leading multinational insurance, wealth, and retirement provider based in London was facing a critical bottleneck in its life insurance quote request process. IFAs submitted unstructured spreadsheets via email or online portals, leaving internal teams to manually validate and process the data.
With hundreds of files submitted daily, the manual workflow not only limited speed and scalability but also introduced serious security concerns. Spreadsheets, increasingly used in weaponized cyberattacks, needed to be sanitized before entering core systems. The organization’s existing tools lacked the capability to address these threats effectively.
Beyond security, the process was hurting competitiveness. Delays in quote turnaround reduced responsiveness, while the lack of scalability made it difficult to manage submission spikes. Any new solution that the customer adopted had to be highly available, scalable, and capable of removing hidden threats from files.
The Critical Challenges Leaving the Customer Overwhelmed, Outpaced, and At Risk
01. Lack of Scalability
Hundreds of daily files overwhelmed resources, leaving no clear way to handle future growth.
03. Cybersecurity Concerns
Sensitive customer data required sanitization, but existing tools didn’t offer robust threat detection.
02. Need for A New Approach
With so many issues on performance, the customer needed an easier-to-manage alternative, while also taking into account the systems’ cybersecurity.
04. Need for A Future-proof Solution
The solution had to fit into the company’s broader platform without being a short-term, "throwaway" fix.
MetaDefender Core: Automation, Built-in Security, and Ecosystem Integration
MetaScan Multiscanning
MetaScan Multiscanning detects over 99% of known and unknown malware embedded in files.
Flexible file scanning provides real-time and on-demand protection, utilizing behavioral analysis, signature-based detection, and heuristics to detect and block unknown threats. Metascan utilizes a massive database of known virus signatures and heuristic algorithms to detect malicious code wherever threats emerge.
Deep CDR
Deep CDR sanitizes files in milliseconds, ensuring optimal security with uninterrupted workflows. It disarms unknown and zero-day threats by extracting potentially harmful scripts, embedded macros, and out-of-policy content from over 180 file types. Deep CDR also recursively sanitizes deeply nested file formats, and can be customized to integrate with gateways, WAFs (web application firewalls), and file upload platforms while maintaining operational efficiency.
It's the first CDR technology to achieve a 100% protection and accuracy score from SE Labs. The Deep CDR technology rebuilds each uploaded spreadsheet to remove harmful code, scripts, or macros, while keeping the original content usable.
MetaScan Multiscanning adds another layer of defense, checking each file with multiple detection engines and delivering a 99% threat detection rate. A dedicated multiscanning cluster was created exclusively for this project, and everything connects seamlessly to the company’s existing antivirus-as-a-service ecosystem.
A Smooth Shift to Scalable, Modern Operations Reduced Processing Times by 90%
With MetaDefender Core in place, the organization achieved a 90 percent reduction in processing time, cutting response times from hours to just minutes. Manual checks were eliminated, removing the risk of human error and delays. Freed from daily bottlenecks, internal teams could focus on future growth rather than being stuck managing the present.
Independent Financial Advisors now interact through a clean, user-friendly portal that meets the expectations of today’s digital-first providers. The system processes over 1,000 submissions per day and is built to scale effortlessly.
Best of all, MetaDefender Core integrated smoothly into existing infrastructure, eliminating the need for any rework in the future.
Progress Through Smarter, Safer Workflows
Outdated processes created unnecessary delays and introduced risks. Our customer was a forward-looking company, focusing on building systems that are not only efficient today but resilient tomorrow.
With MetaDefender Core, the customer replaced manual, time-consuming tasks with a streamlined, secure process that fits seamlessly into existing tools. Using the Deep CDR technology, MetaDefender Core deconstructs and rebuilds files to remove hidden threats, preventing weaponized malware from ever reaching internal systems.
All this happens without breaking or altering the usability of the original files. See how we can help you modernize and secure your workflows without starting from scratch.
