With the release of v2025.1.5, we're excited to introduce an easier navigation experience, clearer support response times, and enhanced license visibility for partners—all designed to improve efficiency in security operations.
Navigate Faster with the New Top Navigation Bar
Our new top navigation bar provides enhanced accessibility to OPSWAT cloud services. Now you can switch between services within a single screen, eliminating the need for multiple tabs.
Key Benefits
Seamless Navigation
Easily move between the Portal, My OPSWAT Central Management, MetaDefender Cloud, Filescan.io, and other cloud services—all from one screen.
Enhanced User Experience
Enjoy faster, more integrated transitions between services.
Submit Support Cases with Clear Response Time Estimates
With this update, eligible users can now view estimated initial response time based on their support plans when clicking “Submit a Case”.
This enhancement provides better visibility into support benefits, allowing organizations to:
- Set realistic expectations for issue resolution.
- Make informed decisions about issue prioritization.
- Plan the workflow based on anticipated response times.
Note: Available for Silver-level support plans or higher, and OPSWAT licenses holders.
[For Partners] Improved Reseller Visibility for Distributors
Distributors can now view reseller details directly alongside each sub-organization. This update simplifies reseller tracking and makes customer license management more efficient.
Key Benefits
Simplified License Management
Easily identify which reseller is tied to each sub-organization.
Improved Operational Efficiency
Quickly access key reseller data without digging through multiple records.
Better Customer Support
Provide faster, more accurate service to end customers.
My OPSWAT: Your Unified Gateway to OPSWAT’s Products and Services
Experience My OPSWAT Portal v2025.1.5, built to simplify your daily workflows and enhance your security operations. Log in now to experience these new features firsthand.
Release Details:
- Release Date: March 31, 2025
- Release Notes: LINK
