Senior Counsel - Product, Privacy and AI

Director, Business Excellence and Operations

Protecting the World’s Critical Infrastructure

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years, our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Position

OPSWAT is scaling, and the operating infrastructure needs to scale with it. We are hiring a Director, Business Excellence and Operations to serve as a trusted strategic partner to the CEO and CFO — owning the operating cadence, driving cross-functional accountability, and delivering the clarity and rigor that enable executive leaders to run a complex, high-growth business with confidence.

This role reports to the CFO and works closely with the CEO. It is an individual contributor role — there are no direct reports. Its leverage comes not from headcount but from influence, rigor, and the ability to drive cross-functional alignment and accountability at senior levels. It operates across a wide aperture — strategy, operating execution, business intelligence, and high-priority special projects — moving fluidly between long-horizon strategy and hands-on execution as the situation demands.

This is not a program manager who tracks work other people own. It is an operator with real accountability for how OPSWAT runs — someone who independently identifies what is broken, names it clearly, and drives it to a clean outcome. The personality matters as much as the capability: we need someone with high energy, directness, and the confidence to surface difficult truths without waiting for permission. Ambitious, sharp, and collaborative is the target.

What You'll Own

Operating Cadence & Performance Accountability

Own the rhythm of how OPSWAT runs. Design and drive the operating review structure across the company, establishing operating cadences, governance models, and execution frameworks that drive cross-functional accountability and enable sustainable results. This spans business reviews, QBRs, planning, and the day-to-day operating cadence, ensuring every function is held to its commitments consistently, not just once a quarter. This means designing the reviews, following through on action items, and course-correcting when something goes off track.

Operational Intelligence

Partner with FP&A, Enterprise Applications and Business Intelligence, and business functions to ensure operating reviews and leadership discussions are grounded in decision-ready intelligence — not reporting for its own sake. You contribute to, challenge, and leverage the KPI framework, and play a key role in determining what is surfaced at operating reviews and how it is framed for leadership. Proactively identify risks and surface critical trade-offs, equipping the CEO and CFO with the analysis they need to make well-informed, timely decisions.

Operational Efficiency & Scaling

Design and implement scalable operational solutions by identifying organizational bottlenecks, process inefficiencies, and execution gaps  then driving actual change in how OPSWAT operates. This includes process improvement across functions, operating model design, and the work that enables the company to scale without adding proportional overhead. Initial areas of focus may include commercial strategy and end-to-end alignment between marketing and sales, and AI value creation.

Special Projects

You will be the person the CEO and CFO turn to when something important is complex, cross-functional, and needs a single owner to drive it from framing to execution, particularly problems at the seams of multiple teams or functions where no one else has clear ownership. Some of your time will go to high-priority initiatives that do not fit cleanly into any existing org structure. You see that ambiguity as a feature of the role. Examples might include kicking off AI Adoption initiatives, standing up a new function that didn't exist before, leading a due diligence or integration workstream, and assisting with public company readiness initiatives. The scope varies; the pattern is consistent with something important, no natural owner, needs to get done right.

How You’ll Ramp

We have the data, processes, and plans already in place; you’re expected to get up to speed fast and start delivering value early.

First 30 Days: Diagnose and establish presence.
Get deep on how OPSWAT actually operates the processes, the disconnects, and where the real bottlenecks are. Complete OPSWAT Academy. Learn the company strategy and operating plan, and each department’s plan. Establish working relationships across the business.

Months 2–4: Enhance the sales and marketing operating engine.
Leverage existing dashboards and KPIs to establish a clear operating cadence across Sales and Marketing — driving accountability, structured follow-through, and visible progress against commitments — refining dashboards and KPIs where gaps exist. This is where you prove the model.

Month 4 and Beyond: Expand across the company.
Apply the same operating model cadence, KPIs, accountability, and follow-through to additional functions. Drive broader company efficiency and raise the bar on how OPSWAT runs as a business.

This Role Is a Great Fit If You…

• Have 7-9 years of experience in business operations, strategy & operations, or a Chief of Staff role ideally in B2B SaaS or enterprise software at a company you helped scale, with meaningful time in management consulting or a high-accountability analytical function
• Have built and run company-wide operating reviews and planning processes
• Are operationally obsessed: you independently identify what is broken, name it clearly, and drive it to a clean outcome without waiting to be asked
• Can operate credibly across Sales, Marketing, Finance, Engineering, and IT, moving fluently between functional detail and executive-level framing, across strategy, operations, GTM, and analytics, without being boxed into a single lane
• Surface difficult truths early and push for answers because you know that is what actually moves things forward, and you do not confuse being liked with being effective
• Have high energy. You move fast, create momentum, and bring the kind of presence that makes people take a commitment seriously
• Are analytically strong and financially fluent, comfortable with operating plans, unit economics, and working alongside Finance as a true partner
• Communicate with exceptional clarity at every level in written materials for board packages and executive reviews, verbal alignment in a room full of functional leaders
• Use AI tools and agents as a default part of how you work, not as an experiment, but as a force multiplier across research, synthesis, analysis, and communication
• Are genuinely ambitious. You are not here for a comfortable seat. You are here to drive the business, build something, and grow with it

Strong Differentiators

• Judgment to distinguish between what needs to be fixed now versus what will resolve itself as the company scales and the discipline not to over-engineer processes that the business has already outgrown
• Experience supporting a company through an IPO readiness process
• Background in management consulting with a direct transition into a high-accountability operating role
• Fluency with ARR-based business models and the metrics that drive them: ACV, ARR, CARR, NDR, GDR, and pipeline coverage ratios
• Experience supporting board or investor-facing reporting in a fast-moving environment

What Success Looks Like

• Operating reviews are running consistently across the company, and departments are being held to their commitments with documented follow-through, not just conversation
• The CEO is spending less time on operational pressure — because this role has absorbed it
• Efficiency initiatives across Sales, Marketing, Finance, and IT are delivering measurable results
• OPSWAT’s operating infrastructure is ready for what’s next: scale, scrutiny, and the standards a public company requires

Career Path

This role is designed for someone with serious long-term ambitions. OPSWAT is on a trajectory that creates real opportunity for the right person and this role puts you at the center of that trajectory. We expect this person to grow with the company, not through it. From this role, you can grow into a broader leadership position as OPSWAT scales. What you build here will be foundational infrastructure for the business at one of the most consequential moments in its history.

What We Invest In You

To set you up for that trajectory, here is what you get from day one:

• Direct, substantive access to the CEO and CFO  not filtered through layers
• Visibility across every function in the company
• Exposure to IPO readiness, M&A, and other high-stakes processes most operators don’t encounter until much later in their careers
• Active sponsorship from senior leadership for your development and next step

Base Pay Range: San Francisco Bay Area $200,000.00 - $250,000.00

Equal Opportunity Employer

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting agencies: We do not accept unsolicited resumes from third-party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties.

#LI-ONSITE

Director of Procurement

OPSWAT

OPSWAT is a global leader in IT, OT, and ICS critical infrastructure cybersecurity. Over the last 20 years, our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally protecting power grids, financial networks, airports, and defense installations. We don’t just sell cybersecurity software. We protect the systems the world depends on.

The Position

This is a senior individual-contributor role at the center of OPSWAT’s financial operations. The Director of Procurement owns the procurement process end-to-end, building the function from its current state into a best-in-class operation and serving as the primary commercial partner to business owners across the company on every material sourcing decision. The role reports directly to the Chief Financial Officer.

This is not a traditional procurement role. It is a strategic, high-ownership position for someone who thrives in complexity, negotiates with confidence, and brings structure to environments where it doesn’t yet exist. Spend touches every corner of the business AI and software tooling, IT infrastructure, marketing, professional services, facilities, and capital expenditures. The person in this role sees that breadth as an asset: a vantage point across the entire company, with the leverage to shape commercial outcomes that matter.

The CFO organization’s mission is to be a trusted, business-centric function that shapes the future of OPSWAT, championing high-quality growth, profitability, transformation, and shareholder value. This role is a core part of that mission. You will be a visible, trusted partner to Finance, Legal, IT, and business leaders across OPSWAT and a direct contributor to how the company allocates capital and manages commercial risk.

What You’ll Own

Spend Ownership

Take full ownership of the procurement process across OPSWAT, including AI and software tooling, IT infrastructure, marketing, professional services, facilities, and capital expenditures. Business owners retain authority over their spend decisions; you are accountable for the quality of the process, the rigor of the commercial outcomes, and the discipline applied from intake through renewal.

Intake & Governance

Build and operate a centralized intake and approval process for all new vendor requests and contracts. Create the structure, discipline, and visibility that allows the business to move quickly without sacrificing commercial rigor or financial control. Own the process framework and ensure it is followed consistently — and drive the change management required to make it stick, educating business stakeholders on purchasing policies and the reasoning behind the process so adoption comes from clarity and trust, not mandate. This includes coordinating vendor onboarding end-to-end in close partnership with Accounts Payable, Legal, and Security, ensuring every new vendor is properly vetted, contracted, and set up.

Contract Portfolio Management

Consolidate and maintain a centralized view of all contracts across the organization. Proactively develop renewal and renegotiation strategies ahead of expiration so timing never cedes leverage.

Sourcing & Negotiation

Lead all sourcing initiatives, including spend analysis, vendor evaluation, competitive bidding, and negotiation strategy. Drive negotiations across pricing, SLAs, contractual terms, and risk allocation with the confidence to push hard while preserving the relationships that support long-term objectives.

Financial Modeling & Business Cases

Build the financial models and business cases that evaluate supplier trade-offs, pricing structures, total cost of ownership, and key commercial terms. Partner closely with FP&A and Accounting to ensure contracts align with budgets, forecasts, accruals, and the correct CapEx / OpEx treatment. Serve as the escalation point for AP and PO questions, resolving issues at the intersection of procurement and finance operations before they become close problems.

Cross-Functional Partnership

Serve as a strategic thought partner to business leaders across Finance, Operations, Legal, IT, Security, and the broader organization, bringing structure, clarity, and commercial insight to every decision involving third-party spend. You are not an approver. You are a partner who helps the business make better decisions.

Vendor Performance & Risk

Establish and maintain a disciplined vendor performance management framework tracking SLA compliance, commercial commitments, and risk exposure across the spend portfolio. Continuously assess supplier viability, pricing competitiveness, and contract risk. Partner with business owners and IT to ensure OPSWAT maintains healthy optionality and avoids over-concentration in any single vendor.

Your First 12 Months

We’ll give you the context you need and expect you to start delivering impact early. By the end of year one, procurement at OPSWAT should be operating measurably differently because of the structure, discipline, and commercial outcomes you’ve driven.

Months 1–3: Build the foundation.

Map the full spend landscape  spend categories, vendor relationships, the contract portfolio, and the gaps in process and governance identifying where the risk is, where the value is, and where the most urgent opportunities are. Establish the working rhythm with Finance, Legal, and business stakeholders. Begin building the intake process and the centralized contract view. Close at least one meaningful renegotiation or cost reduction in your first 90 days.

Months 3–6: Prove the model.

The intake process is delivering business stakeholders are using it, not working around it. The contract portfolio view is current and actionable. You’ve led multiple sourcing initiatives with measurable commercial outcomes. Finance and business leaders are leaning on you for vendor decisions, not just looping you in after the fact. The governance framework is in place and holding.

Months 6–12: Scale the impact.

Procurement is operating as a strategic function, not a transactional one. You’ve driven material cost reductions, improved contract terms across key categories, and built the controls and documentation that will hold up under audit scrutiny. The renewal pipeline is fully managed and OPSWAT’s procurement infrastructure is well-governed and built to scale.

This Role Is a Great Fit If You…

• Have 7–12 years of progressive procurement experience, with at least several years owning procurement in a technology or SaaS company, not just supporting it.
• Have built or meaningfully improved procurement processes from scratch, in environments where structure didn’t yet exist.
• Are confident, prepared, and disciplined negotiators who do commercial homework, know their walk-away, and earn better outcomes through preparation and credibility, not volume.
• Bring strong financial acumen: you can build a business case, model a total cost of ownership, and speak the language of FP&A and Accounting without a translator.
• Are highly organized and process-driven, with the instinct to create clarity in ambiguity and the discipline to maintain it at scale.
• Communicate with confidence at all levels from operational stakeholders to the CFO. You can translate commercial complexity into clear decisions, and you raise risks early rather than escalating surprises.
• Are genuinely curious about the business behind the spend what you’re buying, why, and what it produces.
• Measure your success by commercial outcomes and the trust you’ve earned as a partner, not by the volume of contracts processed or the size of the team you manage.
• Have experience partnering with Legal on contract review and redlines, with Accounts Payable on vendor setup and payment processes, and with Security on vendor risk assessment and onboarding requirements.
• Hold a Bachelor’s degree in Business, Finance, Supply Chain, or a related field. MBA preferred.

Strong Differentiators

• Experience at a high-growth technology or SaaS company navigating rapid vendor portfolio expansion and evolving spend categories.
• Familiarity with AI, cloud, and software licensing as spend categories, understanding the commercial structures, pricing levers, and risk dynamics that define these contracts.
• Hands-on experience with Tipalti, NetSuite, or comparable procurement and ERP systems.
• Background in a company that has gone through an IPO, audit readiness exercise, or significant finance transformation with an understanding of the controls and documentation standards that accompany it.
• Exposure to global spend categories, multi-currency contracts, or international vendor relationships.

What Success Looks Like

• An actively managed contract portfolio that gives Finance and leadership clear visibility into commitments, expirations, and commercial risk.
• A functioning intake and approval process that business stakeholders trust and use because it makes their lives easier, not harder.
• Measurable cost reductions and improved commercial terms across key spend categories.
• A renewal pipeline that is never a surprise: every major contract approached proactively, with a strategy, well before the expiration date.
• Finance and business leaders who treat you as a trusted partner on vendor and spend decisions — not a gatekeeper to route around.

Base Pay Range: San Francisco Bay Area $210,000.00 - $235,000.00

Equal Opportunity Employer

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting agencies: We do not accept unsolicited resumes from third-party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties

#LI-ONSITE.

The Position

OPSWAT is transforming how we build and deliver cybersecurity, and Vietnam is at the center of that story. We are looking for an HR Business Partner who will help drive that transformation from the inside. 

This role is not traditional HR. You will be the architect of our people strategy for Vietnam's fast-growing Product and Engineering organization, helping our teams hire faster, upskill smarter, lead through change, and build the kind of culture where AI-era talent wants to stay and grow. 

You will sit at the intersection of business strategy and people enablement, partnering directly with Engineering leaders to accelerate our AI readiness journey. If you thrive in fast-moving tech environments, get energized by complex people challenges, and want to shape what a modern engineering hub looks like, this role is built for you.

What You Will be Doing

Drive AI Transformation - People Side  

This is your highest leverage workstream. 

• Partner with Engineering leaders to map AI skill gaps, design upskilling roadmaps, and track adoption of AI-assisted workflows across the Vietnam R&D organization. 
• Build and execute change management strategies as AI reshapes job scopes, team structures, and ways of working. 
• Collaborate with L&D to design training paths in AI-assisted development, prompt engineering, Copilot and automation tooling adoption, and QA automation. 
• Coach managers on leading teams through AI-driven change — with clarity, confidence, and empathy. 
• Champion responsible AI adoption aligned with OPSWAT's engineering standards and values. 
• Track AI readiness metrics: skill assessment completion, upskilling roadmap progress, tool adoption rates, and reduced role-change friction. 

Strategic HR Partnership 

• Translate Engineering and business goals into actionable people strategies that accelerate performance and growth. 
• Advise senior leaders on workforce planning, organizational design, and talent priorities. 
• Act as a trusted coach to managers on leadership effectiveness, team dynamics, and performance. 
• Design and implement programs that sharpen execution, alignment, and team productivity. 

Talent and Performance 

• Own the full performance cycle for Vietnam - from expectation-setting to feedback quality to development planning. 
• Build succession and development plans for critical Engineering roles. 
• Enable managers to elevate team capability through competency frameworks, role clarity, and data-driven insights. 
• Support hiring strategies that attract and assess AI-fluent engineering talent. 
• Drive strong onboarding so new hires ramp fast and stay. 

Culture and Engagement 

• Shape a high-performance, collaborative, and values-driven culture for the Vietnam team. 
• Address engagement and team dynamics issues proactively - before they escalate. 
• Reinforce OPSWAT's five values and build a culture of ownership, innovation, and connection. 

Employee Relations and Compliance 

• Handle employee relations issues with professionalism, cultural sensitivity, and confidentiality. 
• Use people data to identify risk hotspots and build proactive action plans. 
• Ensure full compliance with Vietnam labor law and internal HR policies. 

HR Programs and Operations 

• Execute core HR processes: onboarding, probation reviews, compensation discussions, policy interpretation. 
• Partner with HR COEs  - TA, Total Rewards, Talent, Shared Services - to deliver programs consistently across Vietnam. 
• Improve HR processes and drive adoption of digital HR tools. 

What We Need from You 

• 6–10 years of HR experience; at least 3 years in an HRBP role. 
• Strong track record supporting Engineering, R&D, or IT organizations. 
• Experience in tech or product-driven environments. 
• Solid grasp of performance management, organizational design, and change management. 
• Direct experience with AI transformation initiatives or a demonstrated commitment to rapidly upskill in this area. 
• Strong business acumen; able to influence and partner with senior leaders. 
• Analytical mindset; comfortable using data to drive decisions. 
• Fluent English communication. 
• Solid understanding of Vietnam labor law; regional exposure is a plus. 
• Thrives in fast-paced, multicultural, high-growth environments. 

Senior Counsel – Privacy, Product and AI 
 
At OPSWAT, we’re on a mission to protect the world’s most critical infrastructure—from nuclear facilities and global banks to the largest manufacturers and government networks. We're growing fast—double digits year after year—with a global go-to-market team across more than 20 countries. As we scale, we need legal leadership that can move with the business while protecting what matters most: our customers, our reputation, and our mission.  

We’re looking for a Senior Counsel who can step into a strategic role and help us build for the future. You’ll report to our General Counsel and work closely with our product, IT, security and sales teams. This role isn’t just about privacy or AI - it’s about earning trust with some of the most security-conscious organizations in the world and helping us scale responsibly.   

Responsibilities  

• Own and manage the company’s global privacy and compliance framework, including policies, templates, processes, and ongoing updates  

• Work closely with our product, engineering, and security teams to provide guidance on issues related to privacy and AI throughout the entire product development lifecycle process 

• Draft and maintain user-facing legal documents, including Privacy Policies, DPAs, etc.  

• Lead the legal response to security incidents, vulnerabilities, and customer-impacting product issues  

• Draft and negotiate agreements affecting the company’s products  

• Aid in our global compliance program and monitor emerging AI/privacy legislation (e.g., GDPR, CPRA, EU AI Act)   

• Develop internal playbooks and training to raise awareness of privacy and AI considerations  

• Provide practical guidance to both product and corporate executive teams with respect to evolving AI, security, privacy, and other data laws 

What We Need from You  

• 10+ years of experience (law firm and/or in-house), within a global, high-growth enterprise, ideally in B2B SaaS or cybersecurity  

• Familiarity with legal and regulatory frameworks relevant to AI and product development as well as applicable privacy regulations (e.g., GDPR, CPRA, EU AI Act, etc.)  

• Experience in reviewing and implementing global privacy compliance programs  

• CIPP/CIPM certifications an advantage  

• Strong communication skills, business acumen, and a pragmatic mindset  

• Ability to work under pressure and manage workloads to meet deadlines in a challenging and fast-paced environment  

• Professional presence and the ability to engage with senior stakeholders, both internally and externally  

• Interest in growing into a broader leadership role within a scaling legal function