AI-Powered Cyberattacks: How to Detect, Prevent & Defend Against Intelligent Threats

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Salesforce Business Analyst

Vietnam
Global Operations
OPSWAT

Protecting the World’s Critical Infrastructure

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

About the Role
We’re looking for a Salesforce Business Analyst with strong expertise in Flows and CPQ, who can also provide excellent support to business users and clients. You’ll be responsible for optimizing processes, supporting day-to-day Salesforce operations, and ensuring the platform runs smoothly across teams.

Key Responsibilities

  • Administer Salesforce: user provisioning, profiles, permissions, and security model.
  • Design, build, and maintain advanced Salesforce Flows (Record-Triggered, Screen, Scheduled...) to automate business processes.
  • Configure, support, and optimize Salesforce CPQ for quoting, pricing, and approvals.
  • Act as the first point of contact for user/client support: troubleshoot issues, answer “how-to” questions, and ensure adoption.
  • Manage dashboards, reports, and data hygiene to ensure accuracy and usability.
  • Support integrations between Salesforce and other business applications.
  • Document processes, provide training, and create knowledge resources for end-users.

What We’re Looking For

  • Salesforce Administrator certification.
  • 3+ years of Salesforce Administration experience.
  • Proven hands-on expertise with Salesforce Flows.
  • Experience configuring and supporting Salesforce CPQ.
  • Strong communication and client-support skills.
  • Solid knowledge of Salesforce security model and data management best practices.

Nice to Have

  • Salesforce CPQ certification.
  • Experience supporting SaaS tools integrations (NetSuite, HubSpot, OwnBackup, etc.).
  • Exposure to BI/reporting tools (Power BI, Tableau, Einstein Analytics).

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.