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CRM Business Analyst

Vietnam
Enterprise Platform
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OPSWAT

Protecting the World’s Critical Infrastructure

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

About the Role

We are looking for a CRM Business Analyst with strong expertise in sales pipelines and B2B partner management to join our team. This role will play a critical part in optimizing how we engage with enterprise customers and partners, ensuring our CRM platform supports scalable sales processes and business growth.

The ideal candidate brings proven CRM experience within software development or technology companies, understands the dynamics of B2B relationships, and can translate business needs into actionable CRM solutions.

What you will be doing

  • Partner with sales, marketing, customer experience, order processing and product teams to gather and analyze requirements for CRM/Sales process automations and enhancements.
  • Design, propose and optimize sales pipeline processes, from lead generation through deal closure and post-sale activities.
  • Analyze and design implementation strategy for Service Cloud and Professional Services Automation (PSA) tool, focusing on Case Management, agent efficiency, PS project tracking and the overall Customer Experience (CX).
  • Serve as a trusted advisor to business stakeholders, aligning CRM solutions with business goals and customer engagement strategies.
  • Lead discovery workshops, document user stories, and define functional requirements for CRM projects.
  • Collaborate with technical teams to deliver and validate CRM customizations, integrations, and automations.
  • Provide training, adoption strategies, and ongoing support to sales and partner-facing teams.
  • Monitor CRM usage and KPIs, offering insights and recommendations for continuous improvement.

What we need from you

  • Bachelor’s degree in Business major, Information Systems, or a related field.
  • 5+ years of business analysis experience, with at least 3 years in CRM-focused roles (SugarCRM, Salesforce, Dynamics 365, or similar).
  • Excellent English communication (IELTS 7.5 or above), stakeholder management, and presentation skills.
  • Strong knowledge of B2B sales cycles, partner management, and sales pipeline tracking.
  • Analytical mindset with the ability to provide data-driven insights, particularly in measuring Sales Velocity and Case Resolution Times/SLA compliance. Experienced in using data analytics tools.

It would be nice if you had

  • Good understanding of Service Management system like ServiceNow, ZenDesk, Service Cloud, Sugar Serve, etc. ITIL certification is a plus.
  • Experience in implementing AI in CRM, such as AI chatbots, AI-generated insights and summaries, support agent coaching/assistant tools.
  • Experience working with or within software development / technology companies.
  • CRM certifications (e.g., SugarCRM, Salesforce, Dynamics) are a plus.

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.

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OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Position

The Data Engineering team is a vital component of OPSWAT's technology division, responsible for building and maintaining the foundational data infrastructure that supports the entire organization. The team's mission is to create a scalable, reliable, and secure data platform on Microsoft Azure, enabling data-driven decision-making across all business units. This involves designing and managing data warehouses and data lakes, developing robust data integration pipelines, and ensuring the quality and accessibility of data assets. A key strategic initiative for the team is the development and implementation of a Master Data Management (MDM) layer, which will play a critical role in enhancing data consistency and accuracy across various systems and applications.  

What You Will be Doing

  • Design and Maintenance of Azure Data Warehouse/Data Lake:
    • Ensuring the performance, reliability, and security of the data platform, requiring proactive monitoring and optimization.
    • Evaluate and implementing strategies to optimize the data warehouse and data lake for cost-effectiveness and efficiency, aligning with best practices for Azure data management 
    • Development of ETL/ELT pipelines on Azure, utilizing tools such as Azure Data Factory and Azure Databricks, to ingest and transform data from a variety of sources.
    • Implementing data quality rules and processes to ensure the accuracy and reliability of the data within the platform
    • Optimize data storage & computing resources for cost efficiency
    • Proactively identify pipeline bottlenecks and performance issues
  • Development and Implementation of Master Data Management (MDM) Layer: A key responsibility is to research and recommend suitable MDM tools and technologies available within the Azure ecosystem. Our goal is to establish a "single source of truth" for critical data entities, ensuring consistency and quality across all connected systems.
  • Collaboration and Communication: The individual will work closely with product teams, sales and revenue operations, customer experience, and other stakeholders across the organization to understand their data requirements and deliver effective solutions that meet their needs. This requires the ability to explain complex technical concepts in a layman terms to non-technical audiences effectively.
  • Risk management: ensure data warehouse availability & resiliency (during service outage, network issues, unexpected high loads, external attacks, disaster recovery, etc.)
  • Define effective and measurable KPIs for the team and individual team members
  • Team resource management & Key Man Dependency mitigations
  • Strategic planning (at least 3 quarters in advance on team roadmap and vision)
  • Study new technologies & industry trends and propose appropriate solutions for company’s need

What We Need from You 

  • Bachelor's degree in Computer Science, Data Engineering, or a related field.
  • Minimum of 3 years of proven experience in data warehouse/data lake design, implementation. This experience should include hands-on work with core Azure data services such as Azure Data Lake, Azure Synapse Analytics, and Azure SQL Database.  
  • Extensive experience with ETL/ELT tools within the Azure ecosystem, including Azure Data Factory and Azure Databricks.  
  • A strong understanding of database architecture principles, encompassing both relational databases (e.g., Azure SQL Database, Azure Synapse Analytics) and the concepts of NoSQL databases for handling unstructured data.  
  • Project management skills - able to lead a project from beginning to end
  • Experience in building and managing a data engineering team
  • Experience in integrating data from multiple SaaS applications, including Salesforce, Hubspot, Netsuite, HRIS (e.g., Workday, ADP), and ZoomInfo.  
  • Experience in researching and implementing Master Data Management (MDM) solutions.
  • Strong problem-solving, analytical, and troubleshooting skills are essential for this role.

It Would be Nice if You Had

  • Good written and verbal communication skills, including the ability to collaborate effectively with cross-functional teams, are required.
  • Experience with real-time data streaming technologies such as Azure Event Hubs or Kafka.
  • Experience with DevOps practices and tools for automating data pipelines, such as Azure DevOps and CI/CD pipelines.
  • Experience working in a Scrum Agile team.

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.

 

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Director of Supply Chain
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Summary

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Position

We are seeking a builder-operator hybrid—a Director of Supply Chain who can architect and scale a mature supply chain capability from the ground up, while remaining deeply involved in day-to-day operations. This role is hands-on and based in our Tampa warehouse, with a strong emphasis on build quality, QA/QC, and operational excellence.

You will be responsible for designing and executing a supply chain strategy that supports OPSWAT’s hardware growth, ensuring every unit shipped meets our standards for quality, branding, and customer experience.

What You Will Be Doing

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    Architect and implement scalable supply chain processes, systems, and vendor networks to support OPSWAT’s hardware growth trajectory.
  • Hands-On QA/QC Oversight
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  • Warehouse Execution & Fulfillment
    Oversee daily operations in the Tampa warehouse, including inventory control, ERP data accuracy, and fulfillment workflows.
  • Cross-Functional Collaboration
    Partner with Product Management to align supply chain execution with product specs. Work with Creative and GTM teams to ensure packaging and branding elevate the customer experience.
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  • Team Leadership
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What We Need From You

  • Bachelor’s degree in Supply Chain Management, Business, Engineering, or related field; MBA preferred.
  • 10+ years of experience in supply chain operations, preferably in hardware or technology sectors.
  • Proven track record of managing global logistics, procurement, and fulfillment operations.
  • Must possess a strong understanding of global compliance requirements, with a particular focus on export regulations and hardware specific controls when distributing goods across international borders.
  • Strong understanding of ERP systems (e.g., NetSuite), demand planning, and inventory control.
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  • Experience working in a fast-paced, high-growth environment.

What We Offer

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OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.

 

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Summary

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Position

“Every test case you run, every issue you catch, and every improvement you drive helps ensure that our cybersecurity products remain reliable, secure, and trusted by enterprises worldwide. By safeguarding product quality, our QA team directly contributes to protecting the world’s critical infrastructure. We ensure every solution we deliver matters most.” - QA Director.

Here, you’ll have the opportunity to work on real-world, impactful products, collaborating with multiple teams across the full life cycle product. As a QA professional, you’ll clearly see the value of your contributions and the difference your work makes.

We are always looking for talented QA professionals — whether your strength is in manual testing, automation, or both. At OPSWAT, you’ll have the chance to grow your career while contributing to a mission that truly matters: making the world safer.

What you will be doing

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  • Perform a wide range of testing types, including: API testing, functional testing, regression testing

  • Utilize, maintain, and enhance the existing automation framework to implement reliable automated tests.

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What we need from you

  • Bachelor’s degree in Computer Science, Software Engineer, or related field, or equivalent practical experience.

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  • Strong attention to detail and problem-solving skills.

  • Basic understanding with manual testing, including test case design, execution, defect reporting, and tracking.

  • Interested in growing career path with automation testing.

  • Basic knowledge of programming/scripting languages (e.g., Java, Python, JavaScript) for automation scripting.

  • Good written English communication.

Nice to have:

  • Familiar working in an Agile/Scrum team environment, with active participation in sprint activities.

  • ISTQB or other recognized software testing certifications.

  • Understanding of version control systems such as Git.

  • Understanding of APIs and basic API testing using tools like Postman.

  • Familiar with test management tools like Zephyr, TestRail or similar.

#LI-onsite

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.

 

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SugarCRM Developer
Enterprise Platform
Vietnam

Summary

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

We are looking for an experienced and passionate Senior Mid-Level Developer to join our team. The ideal candidate will have solid software engineering fundamentals, 5 years of hands-on development experience, and the ability to confidently work on complex back-end and front-end tasks. You will be a key contributor responsible for maintaining, customizing, and building new modules, as well as designing and implementing complex Business Process Management (BPM) workflows. You'll collaborate effectively with stakeholders to deliver high-quality, scalable CRM solutions that align with business goals. 

Key Responsibilities 

  • Develop, maintain, and debug complex customizations (custom modules, advanced logic hooks, workflows, and API integrations) in SugarCRM. 
  • Implement robust front-end customizations using Sugar's Sidecar framework. Utilize and extend architectural components like Logic Hooks, Extensions, and the Job Queue to implement specialized business logic. 
  • Independently design, implement, and maintain complex, multi-stage business workflows and automation using SugarCRM's Advanced Workflow (BPM) tool. 
  • Lead and participate in code reviews, ensuring adherence to best practices, coding standards, and maintainability. 
  • Analyze requirements, provide estimates, and deliver high-quality solutions on time. 
  • Stay updated with industry trends, especially in PHP, JavaScript, MySQL, and CRM technologies. 

Required Skills and Qualifications 

  • We seek candidates with a proven track record in software development and advanced transferable CRM experience. 
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  • Expert proficiency in PHP and JavaScript (including ES6+), as well as MySQL, HTML, and CSS. Experience with React or other modern JavaScript frameworks (Angular, Vue) is a big plus. 
  • Deep understanding of MVC architecture and hands-on experience developing and integrating with RESTful APIs. 
  • Advanced familiarity with core CRM concepts, including designing and modifying modules, security models, and complex system configuration. 
  • Proven track record in administer, designing and implementing multi-stage business process automation/workflows (equivalent to BPM in SugarCRM). 
  • Strong problem-solving skills and a proactive mindset. Good at communication n English, with the ability to work independently, and collaborate effectively in a distributed team environment. 

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.

 

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SugarCRM Developer
Enterprise Platform
Vietnam

Summary

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

We are looking for an experienced and passionate Senior Mid-Level Developer to join our team. The ideal candidate will have solid software engineering fundamentals, 5 years of hands-on development experience, and the ability to confidently work on complex back-end and front-end tasks. You will be a key contributor responsible for maintaining, customizing, and building new modules, as well as designing and implementing complex Business Process Management (BPM) workflows. You'll collaborate effectively with stakeholders to deliver high-quality, scalable CRM solutions that align with business goals. 

Key Responsibilities 

  • Develop, maintain, and debug complex customizations (custom modules, advanced logic hooks, workflows, and API integrations) in SugarCRM. 
  • Implement robust front-end customizations using Sugar's Sidecar framework. Utilize and extend architectural components like Logic Hooks, Extensions, and the Job Queue to implement specialized business logic. 
  • Independently design, implement, and maintain complex, multi-stage business workflows and automation using SugarCRM's Advanced Workflow (BPM) tool. 
  • Lead and participate in code reviews, ensuring adherence to best practices, coding standards, and maintainability. 
  • Analyze requirements, provide estimates, and deliver high-quality solutions on time. 
  • Stay updated with industry trends, especially in PHP, JavaScript, MySQL, and CRM technologies. 

Required Skills and Qualifications 

  • We seek candidates with a proven track record in software development and advanced transferable CRM experience. 
  • 5 years of professional experience in software development, with significant and deep experience customizing a major CRM platform (Salesforce, Dynamics, or similar). 
  • Expert proficiency in PHP and JavaScript (including ES6+), as well as MySQL, HTML, and CSS. Experience with React or other modern JavaScript frameworks (Angular, Vue) is a big plus. 
  • Deep understanding of MVC architecture and hands-on experience developing and integrating with RESTful APIs. 
  • Advanced familiarity with core CRM concepts, including designing and modifying modules, security models, and complex system configuration. 
  • Proven track record in administer, designing and implementing multi-stage business process automation/workflows (equivalent to BPM in SugarCRM). 
  • Strong problem-solving skills and a proactive mindset. Good at communication in English, with the ability to work independently, and collaborate effectively in a distributed team environment. 

 

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.

 

Apply for This Job