Protecting the World’s Critical Infrastructure
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
About the Position
At OPSWAT, our global team is united by a shared mission to protect the world’s critical infrastructure. We foster a collaborative environment that encourages continuous learning, innovation, and meaningful impact.
We are looking for a GTM System Analyst with strong low-code / no-code configuration and workflow automation experience. In this role, you will configure, customize, and maintain CRM systems, design automated workflows, and support integrations that enable efficient business operations.
Key Responsibilities
Configure and customize CRM platforms using low-code / no-code tools (modules, fields, layouts, roles, dashboards, and workflow automation).
Design and manage business process workflows to support sales, service, and operational processes.
Implement and maintain integrations with external systems using available connectors and APIs.
Collaborate with stakeholders to translate business requirements into scalable CRM configurations and automations.
Troubleshoot and optimize CRM workflows, configurations, and data processes for performance and reliability.
Required Skills and Qualifications
3–5+ years of experience working with CRM platforms (e.g., SugarCRM, Salesforce, Dynamics, HubSpot, or similar).
Strong hands-on experience in low-code / no-code CRM configuration and workflow automation.
Experience managing CRM integrations, data flows, and access/security configurations.
Basic knowledge of APIs or scripting is a plus, but heavy coding is not required.
Good communication skills and ability to work closely with business stakeholders.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Related jobsData Engineering Team Lead - Azure Focused (AWS/GCP Experience a Plus)
Digital Transformation
Vietnam
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
The Data Engineering team is a vital component of OPSWAT's technology division, responsible for building and maintaining the foundational data infrastructure that supports the entire organization. One of OPSWAT Core Principles is “Data is King”. Enterprise Data team's mission is to create a scalable, reliable, and secure data platform, enabling data-driven decision-making across all business units. This involves managing existing data warehouses and lakes, developing robust data integration pipelines, and ensuring the quality and accessibility of data assets. A key strategic initiative for the team is the development of a Master Data Management (MDM) layer and the evolution of our architecture to serve data close to real-time for internal applications.
What You Will Be Doing
- Platform Stewardship & Maintenance: Manage and maintain the existing Microsoft Fabric platform, ensuring the performance, reliability, and security of OneLake, Lakehouses, and Warehouses through proactive monitoring and capacity optimization.
- Infrastructure Enhancement: Propose and implement continuous improvements to the existing Fabric infrastructure and lead the design of new build roadmaps at least three quarters in advance.
- Real-Time Data Architecture: Gather requirements and design data architectures that serve data close to real-time for internal applications.
- Data Quality & Governance: Design and implement data governance frameworks and data quality rules to ensure a "single source of truth" across all connected systems.
- Cost & Resource Optimization: Optimize data storage & computing resources for cost efficiency
- Risk Management: Ensure data platform availability and resiliency, including disaster recovery planning, handling service outages, and mitigating external security threats.
- Collaboration & Communication: Report to Head of Enterprise Data and work with Analytics, Product, Digital Transformation and other Operation teams... to translate complex technical concepts into layman's terms and deliver solutions that meet stakeholder needs.
- Team Leadership: Manage team resources, define measurable KPIs for team members, and implement strategies to mitigate "Key Man Dependency."
- Innovation: Stay abreast of industry trends and technologies to propose appropriate solutions that align with the company’s evolving needs.
- Hands-on Execution: Balance team management responsibilities with hands-on technical work in pipeline development and architectural design.
What We Need From You
- Bachelor’s degree in Computer Science, Data Engineering, or related field.
- Minimum of 5 years of proven experience in data warehouse/data lake design and implementation.
- Hands-on experience maintaining and optimizing a Microsoft Fabric environment (including OneLake and Fabric Capacity management).
- Extensive experience with ETL/ELT tools and the ability to build complex ingestion frameworks for API-based data sources.
- Experience in proposing and designing near real-time data solutions to support internal application requirements.
- Strong understanding of database architecture principles, encompassing relational (SQL) and NoSQL concepts.
- Proven project management skills with the ability to lead a technical project from inception to completion.
- Direct experience in building, managing, and mentoring a data engineering team.
- Experience integrating data from multiple SaaS applications (e.g., Salesforce, Hubspot, Netsuite, Workday, ZoomInfo).
- Experience researching and implementing Master Data Management (MDM) solutions.
- Strong problem-solving, analytical, and troubleshooting skills.
It Would Be Nice If You Had
- Good written and verbal communication skills for effective cross-functional collaboration.
- Experience with real-time data streaming technologies such as Azure Event Hubs or Kafka.
- Experience with DevOps practices for automating data pipelines, specifically using Fabric Git integration and CI/CD.
- Experience working within a Scrum or Agile framework
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Apply for This Job
L1/L2 Global Service Desk Analyst
IT Service Desk (L1/L2)
Vietnam
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
We are seeking a L1/L2 IT Global Service Desk Analyst to join our IT team in Vietnam, supporting a global user base of over 1,000 employees. As part of a centralized Global Service Desk, this role serves as the first point of contact for IT incidents and service requests, delivering support in line with ITSM and ITIL best practices.
The role involves hands-on support across end-user systems, identity and access management, and Microsoft 365 services, with a strong focus on service quality and customer experience. You will get exposure to OPSWAT’s IT leaders, work at a global service desk, and an opportunity to gain experience with the technical operations of a large organization dedicated to supporting the critical infrastructure of the world.
What You Will Be Doing
- Act as part of a Global Service Desk providing L1/L2 IT support to 1,000+ users worldwide, serving as the first point of contact for incidents and service requests via Jira Service Management.
- Log, categorize, prioritize, escalate, and resolve incidents and service requests in accordance with ITIL processes and defined SLA/OLA requirements.
- Troubleshoot and resolve issues related to:
- End-user devices and operating systems (Windows 10/11, Linux, macOS)
- Microsoft 365 services and collaboration tools
- Identity, authentication, and access-related issues
- Basic network issues (connectivity, VPN, DNS, DHCP)
- Other enterprise SaaS applications
- Participate in incident management activities, including major incident handling and post-incident reviews, to ensure service stability and timely resolution.
- Perform Identity & Access Management activities, including user provisioning, role assignment, access reviews, and de-provisioning using Microsoft EntraID and related systems.
- Assist in endpoint management using Microsoft Intune, including device enrolment, compliance monitoring, and basic troubleshooting.
- Support IT Asset Management processes, including asset lifecycle tracking, inventory updates, and compliance with internal policies.
- Follow and contribute to ITSM practices including Incident Management, Request Fulfilment, Access Management, and Change Enablement.
- Collaborate with global IT teams to ensure consistent service delivery and effective escalation and resolution.
- Maintain accurate documentation, knowledge base articles, and standard operating procedures.
- Contribute to continuous service improvement initiatives, including process optimization, automation, and procedural enhancements.
What We Need from You
- Bachelor degree in Computer Science, Information Technology, or a related discipline, or equivalent practical experience.
- Solid understanding of IT Service Management (ITSM) concepts and workflows, preferably aligned with ITIL, with experience using a ticketing system.
- Strong hands-on experience with Microsoft Entra ID and Microsoft 365.
- Proficiency with Windows 10/11, Windows Server fundamentals, and basic familiarity with macOS.
- Fundamental understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, and routing basics.
- Awareness of Cyber Security fundamentals, including access control, endpoint security, incident handling, and data protection principles.
- Ability to analyze issues, identify root causes, and apply structured problem-solving approaches.
- Strong sense of ownership, accountability, and customer service orientation.
- Ability to work effectively in a shift-based, onsite operational environment, including on-call rotation as required.
It Would Be Nice If You Had
- Certifications such as ITIL Foundation, Microsoft Azure / AWS, or CompTIA Security+ (preferred, not mandatory).
- Basic exposure to cloud platforms (Azure, AWS, or GCP) from a support or operational perspective.
- Familiarity with security frameworks and standards.
- Experience supporting or working alongside Security Operations or IT Operations teams.
- Prior experience in a global or regional Service Desk environment.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Apply for This Job
Senior AI Engineer (Generative AI, LLM)
Digital Transformation
Vietnam
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
OPSWAT is committed to harnessing the power of AI to drive meaningful advancements across all areas of our business. We are currently seeking a highly skilled Senior AI Engineer to lead and support the development of AI-driven projects, with a key focus on integrating our in-house AI Insights go-to-market platform with various enterprise systems.
In this role, you will work closely with theDigital Transformation Team, Customer Experience (CX) Team, and the Enterprise & Data Team to integrate AI capabilities across CRM and other critical business platforms. This is a unique opportunity to be at the forefront of AI innovation within a global cybersecurity company, delivering impactful solutions that improve efficiency, intelligence, and customer outcomes.
What You Will Do
- Development of AI Insights - Go-To-Market Platform:
- Design, build, and evolve AI Insights, OPSWAT’s in-house, AI-powered go-to-market platform built on CRM and enterprise data.
- Architect and implement multi-agent AI systems that analyze GTM data to:
- Identify customer buying intent, readiness, and deal momentum
- Prioritize customer accounts and opportunities with clear, explainable reasoning
- Detect pipeline risk, slippage, and growth opportunities across sales and marketing
- Develop and maintain data pipeline to transform raw CRM data into decision-ready signals, metrics and insights used by AI agents.
- Development of Chatbot Platform:
- Design, build and maintain OPSWAT AI Assistant - our chatbot framework to build chatbot systems.
- Continuously improve Agentic RAG, MCP services and data pipeline for enterprise data systems.
- Fine-tune a custom LLM model with deep understanding of OPSWAT products and cybersecurity world.
- Fine-tune SLM model for intention classification, agentic tool calling, etc.
- Research & Propose Innovative Solutions: exploring and implementing novel AI techniques and automation solutions.
What We Need From You
- Bachelor's degree in Computer Science, Software Engineering, or a related field.
- 5+ years of experience in software engineering, with a focus on Generative AI, LLM, Machine Learning and web app development.
- Experience in multi-agent orchestration framework (e.g. LangGraph, AutoGen, Agent Framework, ...).
- Experience in RAG architectures and Vector databases (e.g. Azure AI Search, Pgvector, Weaviate, ...).
- Experience in fine-tuning or instruction-tuning LLMs.
- Solid understanding of software development methodologies (Agile, Scrum, etc.).
- Good communication, collaboration, and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in one or more of the following programming languages: Python, React, Typescript.
It Would Be Nice if You Have
- Certifications in AWS and Azure architecture.
- Experience in backend-end development.
- Experience in CI/CD pipelines and cloud production deployment (Azure, AWS or GCP).
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Apply for This Job
Senior Business Intelligence Analyst (Power BI, SQL, Python)
Enterprise Data
Vietnam
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
OPSWAT is looking for a Senior Business Intelligence Analyst to join our Vietnam-based team. This is a high-impact, "roll-up-your-sleeves" role within our Analytics Center of Excellence (ACoE), designed for a strategic thinker who isn't afraid to dive deep into the data.
The Impact You’ll Make
As a Senior BI Analyst, you will be a key partner to OPSWAT’s global leadership. You will work directly with business unit heads to translate complex requirements into actionable insights, supporting our international hubs in San Francisco, Tampa, London, and Israel.
What You Will be Doing
- Design advanced data visualization models to identify and predict trends and cause-and-effect relationships. Utilize these models to generate recommendations and measurably improve operational efficiency.
- Translate data findings into infographics, visualizations, and automated reports/ Power BI dashboard to effectively communicate them to various stakeholders and track results.
- Identify areas of improvement and establish a system of tools and techniques to enhance data analytics practice.
- Identify and interpret trends or patterns in complex data sets.
- Bridge data between Marketing Operations, CX Operations, Sales Operations, Commercial Operations, & Finance to bring Go-To-Market insights to the business.
- Develop key performance indicators with leadership for multiple Business Strategy and Operations initiative.
What We Need from You
- 5 –7 years of experience with BI & analytics tools (SQL, Python, Power BI, Excel)
- Self-starter with ability to take initiative, seek information, work independently, and deliver complete projects in a fast-paced environment.
- Proficient in using excel & solid experience with Power BI for modelling and reporting dashboards.
- Excellent written & verbal communication skills for the purpose of communicating and presenting data.
- Ability to collect, organize, analyze, and present large amounts of data with high attention to detail and accuracy.
- Ability to translate complex data into clear and actionable insights for business stakeholders.
- Excellent analytical and problem-solving skills to ask critical questions that impact the design of our data solutions.
It Would be Nice if You Had
- Open to coaching and development to grow your skills, knowledge, and career
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Apply for This Job
Senior Software Engineer (CRM, PHP)
Enterprise Platform
Vietnam
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
We are looking for an experienced and passionate Senior Mid-Level Developer to join our team. The ideal candidate will have solid software engineering fundamentals, 5 years of hands-on development experience, and the ability to confidently work on complex back-end and front-end tasks. You will be a key contributor responsible for maintaining, customizing, and building new modules, as well as designing and implementing complex Business Process Management (BPM) workflows. You'll collaborate effectively with stakeholders to deliver high-quality, scalable CRM solutions that align with business goals.
Key Responsibilities
- Develop, maintain, and debug complex customizations (custom modules, advanced logic hooks, workflows, and API integrations) in SugarCRM.
- Implement robust front-end customizations using Sugar's Sidecar framework. Utilize and extend architectural components like Logic Hooks, Extensions, and the Job Queue to implement specialized business logic.
- Independently design, implement, and maintain complex, multi-stage business workflows and automation using SugarCRM's Advanced Workflow (BPM) tool.
- Lead and participate in code reviews, ensuring adherence to best practices, coding standards, and maintainability.
- Analyze requirements, provide estimates, and deliver high-quality solutions on time.
- Stay updated with industry trends, especially in PHP, JavaScript, MySQL, and CRM technologies.
Required Skills and Qualifications
- We seek candidates with a proven track record in software development and advanced transferable CRM experience.
- 5 years of professional experience in software development, with significant and deep experience customizing a major CRM platform (Salesforce, Dynamics, or similar).
- Expert proficiency in PHP and JavaScript (including ES6+), as well as MySQL, HTML, and CSS. Experience with React or other modern JavaScript frameworks (Angular, Vue) is a big plus.
- Deep understanding of MVC architecture and hands-on experience developing and integrating with RESTful APIs.
- Advanced familiarity with core CRM concepts, including designing and modifying modules, security models, and complex system configuration.
- Proven track record in administer, designing and implementing multi-stage business process automation/workflows (equivalent to BPM in SugarCRM).
- Strong problem-solving skills and a proactive mindset. Good at communication in English, with the ability to work independently, and collaborate effectively in a distributed team environment.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Apply for This Job
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
The Data Engineering team is a vital component of OPSWAT's technology division, responsible for building and maintaining the foundational data infrastructure that supports the entire organization. One of OPSWAT Core Principles is “Data is King”. Enterprise Data team's mission is to create a scalable, reliable, and secure data platform, enabling data-driven decision-making across all business units. This involves managing existing data warehouses and lakes, developing robust data integration pipelines, and ensuring the quality and accessibility of data assets. A key strategic initiative for the team is the development of a Master Data Management (MDM) layer and the evolution of our architecture to serve data close to real-time for internal applications.
What You Will Be Doing
- Platform Stewardship & Maintenance: Manage and maintain the existing Microsoft Fabric platform, ensuring the performance, reliability, and security of OneLake, Lakehouses, and Warehouses through proactive monitoring and capacity optimization.
- Infrastructure Enhancement: Propose and implement continuous improvements to the existing Fabric infrastructure and lead the design of new build roadmaps at least three quarters in advance.
- Real-Time Data Architecture: Gather requirements and design data architectures that serve data close to real-time for internal applications.
- Data Quality & Governance: Design and implement data governance frameworks and data quality rules to ensure a "single source of truth" across all connected systems.
- Cost & Resource Optimization: Optimize data storage & computing resources for cost efficiency
- Risk Management: Ensure data platform availability and resiliency, including disaster recovery planning, handling service outages, and mitigating external security threats.
- Collaboration & Communication: Report to Head of Enterprise Data and work with Analytics, Product, Digital Transformation and other Operation teams... to translate complex technical concepts into layman's terms and deliver solutions that meet stakeholder needs.
- Team Leadership: Manage team resources, define measurable KPIs for team members, and implement strategies to mitigate "Key Man Dependency."
- Innovation: Stay abreast of industry trends and technologies to propose appropriate solutions that align with the company’s evolving needs.
- Hands-on Execution: Balance team management responsibilities with hands-on technical work in pipeline development and architectural design.
What We Need From You
- Bachelor’s degree in Computer Science, Data Engineering, or related field.
- Minimum of 5 years of proven experience in data warehouse/data lake design and implementation.
- Hands-on experience maintaining and optimizing a Microsoft Fabric environment (including OneLake and Fabric Capacity management).
- Extensive experience with ETL/ELT tools and the ability to build complex ingestion frameworks for API-based data sources.
- Experience in proposing and designing near real-time data solutions to support internal application requirements.
- Strong understanding of database architecture principles, encompassing relational (SQL) and NoSQL concepts.
- Proven project management skills with the ability to lead a technical project from inception to completion.
- Direct experience in building, managing, and mentoring a data engineering team.
- Experience integrating data from multiple SaaS applications (e.g., Salesforce, Hubspot, Netsuite, Workday, ZoomInfo).
- Experience researching and implementing Master Data Management (MDM) solutions.
- Strong problem-solving, analytical, and troubleshooting skills.
It Would Be Nice If You Had
- Good written and verbal communication skills for effective cross-functional collaboration.
- Experience with real-time data streaming technologies such as Azure Event Hubs or Kafka.
- Experience with DevOps practices for automating data pipelines, specifically using Fabric Git integration and CI/CD.
- Experience working within a Scrum or Agile framework
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
We are seeking a L1/L2 IT Global Service Desk Analyst to join our IT team in Vietnam, supporting a global user base of over 1,000 employees. As part of a centralized Global Service Desk, this role serves as the first point of contact for IT incidents and service requests, delivering support in line with ITSM and ITIL best practices.
The role involves hands-on support across end-user systems, identity and access management, and Microsoft 365 services, with a strong focus on service quality and customer experience. You will get exposure to OPSWAT’s IT leaders, work at a global service desk, and an opportunity to gain experience with the technical operations of a large organization dedicated to supporting the critical infrastructure of the world.
What You Will Be Doing
- Act as part of a Global Service Desk providing L1/L2 IT support to 1,000+ users worldwide, serving as the first point of contact for incidents and service requests via Jira Service Management.
- Log, categorize, prioritize, escalate, and resolve incidents and service requests in accordance with ITIL processes and defined SLA/OLA requirements.
- Troubleshoot and resolve issues related to:
- End-user devices and operating systems (Windows 10/11, Linux, macOS)
- Microsoft 365 services and collaboration tools
- Identity, authentication, and access-related issues
- Basic network issues (connectivity, VPN, DNS, DHCP)
- Other enterprise SaaS applications
- Participate in incident management activities, including major incident handling and post-incident reviews, to ensure service stability and timely resolution.
- Perform Identity & Access Management activities, including user provisioning, role assignment, access reviews, and de-provisioning using Microsoft EntraID and related systems.
- Assist in endpoint management using Microsoft Intune, including device enrolment, compliance monitoring, and basic troubleshooting.
- Support IT Asset Management processes, including asset lifecycle tracking, inventory updates, and compliance with internal policies.
- Follow and contribute to ITSM practices including Incident Management, Request Fulfilment, Access Management, and Change Enablement.
- Collaborate with global IT teams to ensure consistent service delivery and effective escalation and resolution.
- Maintain accurate documentation, knowledge base articles, and standard operating procedures.
- Contribute to continuous service improvement initiatives, including process optimization, automation, and procedural enhancements.
What We Need from You
- Bachelor degree in Computer Science, Information Technology, or a related discipline, or equivalent practical experience.
- Solid understanding of IT Service Management (ITSM) concepts and workflows, preferably aligned with ITIL, with experience using a ticketing system.
- Strong hands-on experience with Microsoft Entra ID and Microsoft 365.
- Proficiency with Windows 10/11, Windows Server fundamentals, and basic familiarity with macOS.
- Fundamental understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, and routing basics.
- Awareness of Cyber Security fundamentals, including access control, endpoint security, incident handling, and data protection principles.
- Ability to analyze issues, identify root causes, and apply structured problem-solving approaches.
- Strong sense of ownership, accountability, and customer service orientation.
- Ability to work effectively in a shift-based, onsite operational environment, including on-call rotation as required.
It Would Be Nice If You Had
- Certifications such as ITIL Foundation, Microsoft Azure / AWS, or CompTIA Security+ (preferred, not mandatory).
- Basic exposure to cloud platforms (Azure, AWS, or GCP) from a support or operational perspective.
- Familiarity with security frameworks and standards.
- Experience supporting or working alongside Security Operations or IT Operations teams.
- Prior experience in a global or regional Service Desk environment.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
OPSWAT is committed to harnessing the power of AI to drive meaningful advancements across all areas of our business. We are currently seeking a highly skilled Senior AI Engineer to lead and support the development of AI-driven projects, with a key focus on integrating our in-house AI Insights go-to-market platform with various enterprise systems.
In this role, you will work closely with theDigital Transformation Team, Customer Experience (CX) Team, and the Enterprise & Data Team to integrate AI capabilities across CRM and other critical business platforms. This is a unique opportunity to be at the forefront of AI innovation within a global cybersecurity company, delivering impactful solutions that improve efficiency, intelligence, and customer outcomes.
What You Will Do
- Development of AI Insights - Go-To-Market Platform:
- Design, build, and evolve AI Insights, OPSWAT’s in-house, AI-powered go-to-market platform built on CRM and enterprise data.
- Architect and implement multi-agent AI systems that analyze GTM data to:
- Identify customer buying intent, readiness, and deal momentum
- Prioritize customer accounts and opportunities with clear, explainable reasoning
- Detect pipeline risk, slippage, and growth opportunities across sales and marketing
- Develop and maintain data pipeline to transform raw CRM data into decision-ready signals, metrics and insights used by AI agents.
- Development of Chatbot Platform:
- Design, build and maintain OPSWAT AI Assistant - our chatbot framework to build chatbot systems.
- Continuously improve Agentic RAG, MCP services and data pipeline for enterprise data systems.
- Fine-tune a custom LLM model with deep understanding of OPSWAT products and cybersecurity world.
- Fine-tune SLM model for intention classification, agentic tool calling, etc.
- Research & Propose Innovative Solutions: exploring and implementing novel AI techniques and automation solutions.
What We Need From You
- Bachelor's degree in Computer Science, Software Engineering, or a related field.
- 5+ years of experience in software engineering, with a focus on Generative AI, LLM, Machine Learning and web app development.
- Experience in multi-agent orchestration framework (e.g. LangGraph, AutoGen, Agent Framework, ...).
- Experience in RAG architectures and Vector databases (e.g. Azure AI Search, Pgvector, Weaviate, ...).
- Experience in fine-tuning or instruction-tuning LLMs.
- Solid understanding of software development methodologies (Agile, Scrum, etc.).
- Good communication, collaboration, and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in one or more of the following programming languages: Python, React, Typescript.
It Would Be Nice if You Have
- Certifications in AWS and Azure architecture.
- Experience in backend-end development.
- Experience in CI/CD pipelines and cloud production deployment (Azure, AWS or GCP).
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
OPSWAT is looking for a Senior Business Intelligence Analyst to join our Vietnam-based team. This is a high-impact, "roll-up-your-sleeves" role within our Analytics Center of Excellence (ACoE), designed for a strategic thinker who isn't afraid to dive deep into the data.
The Impact You’ll Make
As a Senior BI Analyst, you will be a key partner to OPSWAT’s global leadership. You will work directly with business unit heads to translate complex requirements into actionable insights, supporting our international hubs in San Francisco, Tampa, London, and Israel.
What You Will be Doing
- Design advanced data visualization models to identify and predict trends and cause-and-effect relationships. Utilize these models to generate recommendations and measurably improve operational efficiency.
- Translate data findings into infographics, visualizations, and automated reports/ Power BI dashboard to effectively communicate them to various stakeholders and track results.
- Identify areas of improvement and establish a system of tools and techniques to enhance data analytics practice.
- Identify and interpret trends or patterns in complex data sets.
- Bridge data between Marketing Operations, CX Operations, Sales Operations, Commercial Operations, & Finance to bring Go-To-Market insights to the business.
- Develop key performance indicators with leadership for multiple Business Strategy and Operations initiative.
What We Need from You
- 5 –7 years of experience with BI & analytics tools (SQL, Python, Power BI, Excel)
- Self-starter with ability to take initiative, seek information, work independently, and deliver complete projects in a fast-paced environment.
- Proficient in using excel & solid experience with Power BI for modelling and reporting dashboards.
- Excellent written & verbal communication skills for the purpose of communicating and presenting data.
- Ability to collect, organize, analyze, and present large amounts of data with high attention to detail and accuracy.
- Ability to translate complex data into clear and actionable insights for business stakeholders.
- Excellent analytical and problem-solving skills to ask critical questions that impact the design of our data solutions.
It Would be Nice if You Had
- Open to coaching and development to grow your skills, knowledge, and career
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
We are looking for an experienced and passionate Senior Mid-Level Developer to join our team. The ideal candidate will have solid software engineering fundamentals, 5 years of hands-on development experience, and the ability to confidently work on complex back-end and front-end tasks. You will be a key contributor responsible for maintaining, customizing, and building new modules, as well as designing and implementing complex Business Process Management (BPM) workflows. You'll collaborate effectively with stakeholders to deliver high-quality, scalable CRM solutions that align with business goals.
Key Responsibilities
- Develop, maintain, and debug complex customizations (custom modules, advanced logic hooks, workflows, and API integrations) in SugarCRM.
- Implement robust front-end customizations using Sugar's Sidecar framework. Utilize and extend architectural components like Logic Hooks, Extensions, and the Job Queue to implement specialized business logic.
- Independently design, implement, and maintain complex, multi-stage business workflows and automation using SugarCRM's Advanced Workflow (BPM) tool.
- Lead and participate in code reviews, ensuring adherence to best practices, coding standards, and maintainability.
- Analyze requirements, provide estimates, and deliver high-quality solutions on time.
- Stay updated with industry trends, especially in PHP, JavaScript, MySQL, and CRM technologies.
Required Skills and Qualifications
- We seek candidates with a proven track record in software development and advanced transferable CRM experience.
- 5 years of professional experience in software development, with significant and deep experience customizing a major CRM platform (Salesforce, Dynamics, or similar).
- Expert proficiency in PHP and JavaScript (including ES6+), as well as MySQL, HTML, and CSS. Experience with React or other modern JavaScript frameworks (Angular, Vue) is a big plus.
- Deep understanding of MVC architecture and hands-on experience developing and integrating with RESTful APIs.
- Advanced familiarity with core CRM concepts, including designing and modifying modules, security models, and complex system configuration.
- Proven track record in administer, designing and implementing multi-stage business process automation/workflows (equivalent to BPM in SugarCRM).
- Strong problem-solving skills and a proactive mindset. Good at communication in English, with the ability to work independently, and collaborate effectively in a distributed team environment.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
