Senior Business Intelligence Analyst (Power BI, SQL, Python)
Protecting the World’s Critical Infrastructure
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
OPSWAT is looking for a Senior Business Intelligence Analyst to join our Vietnam-based team. This is a high-impact, "roll-up-your-sleeves" role within our Analytics Center of Excellence (ACoE), designed for a strategic thinker who isn't afraid to dive deep into the data.
The Impact You’ll Make
As a Senior BI Analyst, you will be a key partner to OPSWAT’s global leadership. You will work directly with business unit heads to translate complex requirements into actionable insights, supporting our international hubs in San Francisco, Tampa, London, and Israel.
What You Will be Doing
- Design advanced data visualization models to identify and predict trends and cause-and-effect relationships. Utilize these models to generate recommendations and measurably improve operational efficiency.
- Translate data findings into infographics, visualizations, and automated reports/ Power BI dashboard to effectively communicate them to various stakeholders and track results.
- Identify areas of improvement and establish a system of tools and techniques to enhance data analytics practice.
- Identify and interpret trends or patterns in complex data sets.
- Bridge data between Marketing Operations, CX Operations, Sales Operations, Commercial Operations, & Finance to bring Go-To-Market insights to the business.
- Develop key performance indicators with leadership for multiple Business Strategy and Operations initiative.
What We Need from You
- 5 –7 years of experience with BI & analytics tools (SQL, Python, Power BI, Excel)
- Self-starter with ability to take initiative, seek information, work independently, and deliver complete projects in a fast-paced environment.
- Proficient in using excel & solid experience with Power BI for modelling and reporting dashboards.
- Excellent written & verbal communication skills for the purpose of communicating and presenting data.
- Ability to collect, organize, analyze, and present large amounts of data with high attention to detail and accuracy.
- Ability to translate complex data into clear and actionable insights for business stakeholders.
- Excellent analytical and problem-solving skills to ask critical questions that impact the design of our data solutions.
It Would be Nice if You Had
- Open to coaching and development to grow your skills, knowledge, and career
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Related jobsData Engineering Team Lead - Azure Focused (AWS/GCP Experience a Plus)
Digital Transformation
Vietnam
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
The Data Engineering team is a vital component of OPSWAT's technology division, responsible for building and maintaining the foundational data infrastructure that supports the entire organization. One of OPSWAT Core Principles is “Data is King”. Enterprise Data team's mission is to create a scalable, reliable, and secure data platform, enabling data-driven decision-making across all business units. This involves managing existing data warehouses and lakes, developing robust data integration pipelines, and ensuring the quality and accessibility of data assets. A key strategic initiative for the team is the development of a Master Data Management (MDM) layer and the evolution of our architecture to serve data close to real-time for internal applications.
What You Will Be Doing
- Platform Stewardship & Maintenance: Manage and maintain the existing Microsoft Fabric platform, ensuring the performance, reliability, and security of OneLake, Lakehouses, and Warehouses through proactive monitoring and capacity optimization.
- Infrastructure Enhancement: Propose and implement continuous improvements to the existing Fabric infrastructure and lead the design of new build roadmaps at least three quarters in advance.
- Real-Time Data Architecture: Gather requirements and design data architectures that serve data close to real-time for internal applications.
- Data Quality & Governance: Design and implement data governance frameworks and data quality rules to ensure a "single source of truth" across all connected systems.
- Cost & Resource Optimization: Optimize data storage & computing resources for cost efficiency
- Risk Management: Ensure data platform availability and resiliency, including disaster recovery planning, handling service outages, and mitigating external security threats.
- Collaboration & Communication: Report to Head of Enterprise Data and work with Analytics, Product, Digital Transformation and other Operation teams... to translate complex technical concepts into layman's terms and deliver solutions that meet stakeholder needs.
- Team Leadership: Manage team resources, define measurable KPIs for team members, and implement strategies to mitigate "Key Man Dependency."
- Innovation: Stay abreast of industry trends and technologies to propose appropriate solutions that align with the company’s evolving needs.
- Hands-on Execution: Balance team management responsibilities with hands-on technical work in pipeline development and architectural design.
What We Need From You
- Bachelor’s degree in Computer Science, Data Engineering, or related field.
- Minimum of 5 years of proven experience in data warehouse/data lake design and implementation.
- Hands-on experience maintaining and optimizing a Microsoft Fabric environment (including OneLake and Fabric Capacity management).
- Extensive experience with ETL/ELT tools and the ability to build complex ingestion frameworks for API-based data sources.
- Experience in proposing and designing near real-time data solutions to support internal application requirements.
- Strong understanding of database architecture principles, encompassing relational (SQL) and NoSQL concepts.
- Proven project management skills with the ability to lead a technical project from inception to completion.
- Direct experience in building, managing, and mentoring a data engineering team.
- Experience integrating data from multiple SaaS applications (e.g., Salesforce, Hubspot, Netsuite, Workday, ZoomInfo).
- Experience researching and implementing Master Data Management (MDM) solutions.
- Strong problem-solving, analytical, and troubleshooting skills.
It Would Be Nice If You Had
- Good written and verbal communication skills for effective cross-functional collaboration.
- Experience with real-time data streaming technologies such as Azure Event Hubs or Kafka.
- Experience with DevOps practices for automating data pipelines, specifically using Fabric Git integration and CI/CD.
- Experience working within a Scrum or Agile framework
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
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GTM System Analyst Intern - Enterprise Platform
Enterprise Platform
Vietnam
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
About the Role
We are looking for a motivated and detail-oriented CRM System Analyst Intern to join our team. This internship is a great opportunity for students or fresh graduates who are interested in CRM systems, sales operations, and B2B business processes within a technology environment.
You will support the optimization of our CRM platform and learn how enterprise sales processes are managed and scaled in a fast-growing tech company.
What You Will Be Doing
- Support Sales, Marketing, Customer Experience, and Product teams in gathering basic requirements related to CRM processes and workflows.
- Assist in configuring CRM modules, workflows, and automation rules under the guidance of senior team members.
- Help document sales pipeline stages, user stories, and business requirements.
- Support data analysis related to sales activities, case management, and CRM usage metrics.
- Participate in discovery meetings and take notes to support CRM enhancement projects.
- Assist in testing CRM configurations, integrations, and new features before deployment.
- Help prepare training materials and user guides for internal teams.
- Monitor CRM data quality and report findings for improvement.
What We Are Looking For
- Final-year student or recent graduate in Business, Information Systems, IT, or related fields.
- Strong interest in CRM systems, sales operations, and B2B business models.
- Good analytical and problem-solving skills.
- Good English communication skills (both written and verbal).
- Basic understanding of sales pipelines or customer lifecycle is a plus.
- Proactive attitude, willingness to learn, and strong attention to detail.
Nice to Have
- Familiarity with CRM platforms (Salesforce, SugarCRM, Dynamics 365, HubSpot, etc.) through coursework or personal projects.
- Basic knowledge of data analysis tools (Excel, Power BI, Google Sheets).
- Interest in AI applications in CRM (chatbots, automation, analytics).
- Experience in student projects related to system analysis or business process mapping.
What You Will Gain
- Hands-on experience with enterprise CRM systems in a real business environment.
- Exposure to B2B sales processes and partner management.
- Opportunity to work cross-functionally with Sales, Marketing, and Product teams.
- Mentorship from experienced CRM and business analysis professionals.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Apply for This Job
GTM Systems Manager (CRM & Revenue Platform)
Enterprise Platform
Vietnam
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
OPSWAT is seeking a GTM Systems Manager to lead the design, development, and evolution of our Go-to-Market technology ecosystem. This role is responsible for the platforms that power our sales, marketing, partner, and customer operations, with CRM at the center of the GTM technology stack. Your goal is to help make applications better integrated, streamline and reduce the number of redundant SaaS solutions, and recommend an in-house development where sensible.
You will lead a globally distributed team responsible for building, maintaining, and improving OPSWAT’s GTM systems. The team operates in an Agile Scrum model and works closely with cross-functional partners to deliver scalable solutions that support the company’s continued growth.
This role partners closely with Sales, Marketing, Customer Success, Revenue Operations, Finance, Enterprise Data, and Digital Transformation teams to design systems and processes that enable efficient GTM execution and data-driven decision-making across the organization.
What You Will Be Doing
Lead the GTM Systems Platform
- Own and evolve OPSWAT’s CRM and broader GTM systems ecosystem.
- Define the architecture, roadmap, and strategy for CRM and related revenue platforms.
- Ensure systems support scalable GTM processes across sales, marketing, partner, and customer operations.
- Maintain high standards for system reliability, scalability, security, and user experience.
Manage and Develop a Global GTM Systems Team
- Lead, mentor, and grow a globally distributed GTM Systems team, with members across multiple regions, including a strong presence in Vietnam.
- Foster a collaborative, high-performing team culture across time zones.
- Provide coaching, mentorship, and career development for team members.
- Establish strong operational practices that ensure effective coordination and communication across a distributed team.
Drive Agile Delivery and Engineering Excellence
- Operate the GTM Systems team using a Scrum-based Agile delivery model.
- Lead sprint planning, backlog prioritization, and roadmap alignment with business stakeholders.
- Ensure consistent delivery of high-quality solutions through structured sprint execution, retrospectives, and continuous improvement.
- Promote engineering best practices, system governance, and documentation standards.
Drive Cross-Functional GTM Enablement
- Collaborate closely with Sales Ops, Marketing Ops, Customer Ops, and RevOps to understand business needs and translate them into scalable system solutions.
- Partner with business stakeholders to define system requirements and prioritize roadmap initiatives.
- Enable automation and operational efficiency across GTM workflows and processes.
- Improve system usability and productivity for global GTM teams.
Architecture and Integration
- Design and manage integrations between CRM and key business systems, including marketing platforms, finance systems, partner systems, and internal applications.
- Ensure consistent data architecture and governance across the GTM ecosystem.
- Partner with Enterprise Data and analytics teams to enable accurate reporting, analytics, and revenue insights.
Leverage AI to Improve Productivity and Innovation
- Identify opportunities to apply AI tools and automation to improve the productivity and efficiency of the GTM Systems team.
- Introduce AI-assisted development practices to accelerate solution design, configuration, documentation, and testing.
- Collaborate with the Digital Transformation team to enhance AI Insights, OPSWAT’s internally built GTM intelligence platform, enabling it to provide recommendations and actionable insights for GTM teams based on CRM and revenue data.
- Design and implement AI-driven capabilities within CRM to generate summaries and recommendations across key record types (such as accounts, opportunities, and activities) to improve decision-making and productivity for GTM teams.
What We Need From You
Experience
- 8+ years of experience working with CRM or GTM technology platforms.
- 3+ years of experience leading or managing technical teams.
- Proven experience designing and managing CRM or GTM systems in a high-growth or enterprise SaaS environment.
- Experience partnering with sales, marketing, and operations teams to deliver technology solutions.
Technical Expertise
- Experience with CRM and revenue platforms such as:
- Salesforce
- HubSpot
- Microsoft Dynamics
- SugarCRM
- NetSuite CRM
- Additional experience with:
- System integrations and APIs
- Workflow automation and business process design
- Data architecture and reporting
- Enterprise SaaS platforms and GTM technology ecosystems
Skills
- Strong systems architecture and problem-solving skills.
- Ability to translate complex business requirements into scalable technical solutions.
- Strong stakeholder management and communication skills.
- Experience balancing strategic planning with hands-on execution.
- Experience managing globally distributed teams and working across time zones.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
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L1/L2 Global Service Desk Analyst
IT Service Desk (L1/L2)
Vietnam
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
We are seeking a L1/L2 IT Global Service Desk Analyst to join our IT team in Vietnam, supporting a global user base of over 1,000 employees. As part of a centralized Global Service Desk, this role serves as the first point of contact for IT incidents and service requests, delivering support in line with ITSM and ITIL best practices.
The role involves hands-on support across end-user systems, identity and access management, and Microsoft 365 services, with a strong focus on service quality and customer experience. You will get exposure to OPSWAT’s IT leaders, work at a global service desk, and an opportunity to gain experience with the technical operations of a large organization dedicated to supporting the critical infrastructure of the world.
What You Will Be Doing
- Act as part of a Global Service Desk providing L1/L2 IT support to 1,000+ users worldwide, serving as the first point of contact for incidents and service requests via Jira Service Management.
- Log, categorize, prioritize, escalate, and resolve incidents and service requests in accordance with ITIL processes and defined SLA/OLA requirements.
- Troubleshoot and resolve issues related to:
- End-user devices and operating systems (Windows 10/11, Linux, macOS)
- Microsoft 365 services and collaboration tools
- Identity, authentication, and access-related issues
- Basic network issues (connectivity, VPN, DNS, DHCP)
- Other enterprise SaaS applications
- Participate in incident management activities, including major incident handling and post-incident reviews, to ensure service stability and timely resolution.
- Perform Identity & Access Management activities, including user provisioning, role assignment, access reviews, and de-provisioning using Microsoft EntraID and related systems.
- Assist in endpoint management using Microsoft Intune, including device enrolment, compliance monitoring, and basic troubleshooting.
- Support IT Asset Management processes, including asset lifecycle tracking, inventory updates, and compliance with internal policies.
- Follow and contribute to ITSM practices including Incident Management, Request Fulfilment, Access Management, and Change Enablement.
- Collaborate with global IT teams to ensure consistent service delivery and effective escalation and resolution.
- Maintain accurate documentation, knowledge base articles, and standard operating procedures.
- Contribute to continuous service improvement initiatives, including process optimization, automation, and procedural enhancements.
What We Need from You
- Bachelor degree in Computer Science, Information Technology, or a related discipline, or equivalent practical experience.
- Solid understanding of IT Service Management (ITSM) concepts and workflows, preferably aligned with ITIL, with experience using a ticketing system.
- Strong hands-on experience with Microsoft Entra ID and Microsoft 365.
- Proficiency with Windows 10/11, Windows Server fundamentals, and basic familiarity with macOS.
- Fundamental understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, and routing basics.
- Awareness of Cyber Security fundamentals, including access control, endpoint security, incident handling, and data protection principles.
- Ability to analyze issues, identify root causes, and apply structured problem-solving approaches.
- Strong sense of ownership, accountability, and customer service orientation.
- Ability to work effectively in a shift-based, onsite operational environment, including on-call rotation as required.
It Would Be Nice If You Had
- Certifications such as ITIL Foundation, Microsoft Azure / AWS, or CompTIA Security+ (preferred, not mandatory).
- Basic exposure to cloud platforms (Azure, AWS, or GCP) from a support or operational perspective.
- Familiarity with security frameworks and standards.
- Experience supporting or working alongside Security Operations or IT Operations teams.
- Prior experience in a global or regional Service Desk environment.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Apply for This Job
Senior AI Engineer (Generative AI, LLM)
Digital Transformation
Vietnam
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
OPSWAT is committed to harnessing the power of AI to drive meaningful advancements across all areas of our business. We are currently seeking a highly skilled Senior AI Engineer to lead and support the development of AI-driven projects, with a key focus on integrating our in-house AI Insights go-to-market platform with various enterprise systems.
In this role, you will work closely with theDigital Transformation Team, Customer Experience (CX) Team, and the Enterprise & Data Team to integrate AI capabilities across CRM and other critical business platforms. This is a unique opportunity to be at the forefront of AI innovation within a global cybersecurity company, delivering impactful solutions that improve efficiency, intelligence, and customer outcomes.
What You Will Do
- Development of AI Insights - Go-To-Market Platform:
- Design, build, and evolve AI Insights, OPSWAT’s in-house, AI-powered go-to-market platform built on CRM and enterprise data.
- Architect and implement multi-agent AI systems that analyze GTM data to:
- Identify customer buying intent, readiness, and deal momentum
- Prioritize customer accounts and opportunities with clear, explainable reasoning
- Detect pipeline risk, slippage, and growth opportunities across sales and marketing
- Develop and maintain data pipeline to transform raw CRM data into decision-ready signals, metrics and insights used by AI agents.
- Development of Chatbot Platform:
- Design, build and maintain OPSWAT AI Assistant - our chatbot framework to build chatbot systems.
- Continuously improve Agentic RAG, MCP services and data pipeline for enterprise data systems.
- Fine-tune a custom LLM model with deep understanding of OPSWAT products and cybersecurity world.
- Fine-tune SLM model for intention classification, agentic tool calling, etc.
- Research & Propose Innovative Solutions: exploring and implementing novel AI techniques and automation solutions.
What We Need From You
- Bachelor's degree in Computer Science, Software Engineering, or a related field.
- 5+ years of experience in software engineering, with a focus on Generative AI, LLM, Machine Learning and web app development.
- Experience in multi-agent orchestration framework (e.g. LangGraph, AutoGen, Agent Framework, ...).
- Experience in RAG architectures and Vector databases (e.g. Azure AI Search, Pgvector, Weaviate, ...).
- Experience in fine-tuning or instruction-tuning LLMs.
- Solid understanding of software development methodologies (Agile, Scrum, etc.).
- Good communication, collaboration, and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in one or more of the following programming languages: Python, React, Typescript.
It Would Be Nice if You Have
- Certifications in AWS and Azure architecture.
- Experience in backend-end development.
- Experience in CI/CD pipelines and cloud production deployment (Azure, AWS or GCP).
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Apply for This Job
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
The Data Engineering team is a vital component of OPSWAT's technology division, responsible for building and maintaining the foundational data infrastructure that supports the entire organization. One of OPSWAT Core Principles is “Data is King”. Enterprise Data team's mission is to create a scalable, reliable, and secure data platform, enabling data-driven decision-making across all business units. This involves managing existing data warehouses and lakes, developing robust data integration pipelines, and ensuring the quality and accessibility of data assets. A key strategic initiative for the team is the development of a Master Data Management (MDM) layer and the evolution of our architecture to serve data close to real-time for internal applications.
What You Will Be Doing
- Platform Stewardship & Maintenance: Manage and maintain the existing Microsoft Fabric platform, ensuring the performance, reliability, and security of OneLake, Lakehouses, and Warehouses through proactive monitoring and capacity optimization.
- Infrastructure Enhancement: Propose and implement continuous improvements to the existing Fabric infrastructure and lead the design of new build roadmaps at least three quarters in advance.
- Real-Time Data Architecture: Gather requirements and design data architectures that serve data close to real-time for internal applications.
- Data Quality & Governance: Design and implement data governance frameworks and data quality rules to ensure a "single source of truth" across all connected systems.
- Cost & Resource Optimization: Optimize data storage & computing resources for cost efficiency
- Risk Management: Ensure data platform availability and resiliency, including disaster recovery planning, handling service outages, and mitigating external security threats.
- Collaboration & Communication: Report to Head of Enterprise Data and work with Analytics, Product, Digital Transformation and other Operation teams... to translate complex technical concepts into layman's terms and deliver solutions that meet stakeholder needs.
- Team Leadership: Manage team resources, define measurable KPIs for team members, and implement strategies to mitigate "Key Man Dependency."
- Innovation: Stay abreast of industry trends and technologies to propose appropriate solutions that align with the company’s evolving needs.
- Hands-on Execution: Balance team management responsibilities with hands-on technical work in pipeline development and architectural design.
What We Need From You
- Bachelor’s degree in Computer Science, Data Engineering, or related field.
- Minimum of 5 years of proven experience in data warehouse/data lake design and implementation.
- Hands-on experience maintaining and optimizing a Microsoft Fabric environment (including OneLake and Fabric Capacity management).
- Extensive experience with ETL/ELT tools and the ability to build complex ingestion frameworks for API-based data sources.
- Experience in proposing and designing near real-time data solutions to support internal application requirements.
- Strong understanding of database architecture principles, encompassing relational (SQL) and NoSQL concepts.
- Proven project management skills with the ability to lead a technical project from inception to completion.
- Direct experience in building, managing, and mentoring a data engineering team.
- Experience integrating data from multiple SaaS applications (e.g., Salesforce, Hubspot, Netsuite, Workday, ZoomInfo).
- Experience researching and implementing Master Data Management (MDM) solutions.
- Strong problem-solving, analytical, and troubleshooting skills.
It Would Be Nice If You Had
- Good written and verbal communication skills for effective cross-functional collaboration.
- Experience with real-time data streaming technologies such as Azure Event Hubs or Kafka.
- Experience with DevOps practices for automating data pipelines, specifically using Fabric Git integration and CI/CD.
- Experience working within a Scrum or Agile framework
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
About the Role
We are looking for a motivated and detail-oriented CRM System Analyst Intern to join our team. This internship is a great opportunity for students or fresh graduates who are interested in CRM systems, sales operations, and B2B business processes within a technology environment.
You will support the optimization of our CRM platform and learn how enterprise sales processes are managed and scaled in a fast-growing tech company.
What You Will Be Doing
- Support Sales, Marketing, Customer Experience, and Product teams in gathering basic requirements related to CRM processes and workflows.
- Assist in configuring CRM modules, workflows, and automation rules under the guidance of senior team members.
- Help document sales pipeline stages, user stories, and business requirements.
- Support data analysis related to sales activities, case management, and CRM usage metrics.
- Participate in discovery meetings and take notes to support CRM enhancement projects.
- Assist in testing CRM configurations, integrations, and new features before deployment.
- Help prepare training materials and user guides for internal teams.
- Monitor CRM data quality and report findings for improvement.
What We Are Looking For
- Final-year student or recent graduate in Business, Information Systems, IT, or related fields.
- Strong interest in CRM systems, sales operations, and B2B business models.
- Good analytical and problem-solving skills.
- Good English communication skills (both written and verbal).
- Basic understanding of sales pipelines or customer lifecycle is a plus.
- Proactive attitude, willingness to learn, and strong attention to detail.
Nice to Have
- Familiarity with CRM platforms (Salesforce, SugarCRM, Dynamics 365, HubSpot, etc.) through coursework or personal projects.
- Basic knowledge of data analysis tools (Excel, Power BI, Google Sheets).
- Interest in AI applications in CRM (chatbots, automation, analytics).
- Experience in student projects related to system analysis or business process mapping.
What You Will Gain
- Hands-on experience with enterprise CRM systems in a real business environment.
- Exposure to B2B sales processes and partner management.
- Opportunity to work cross-functionally with Sales, Marketing, and Product teams.
- Mentorship from experienced CRM and business analysis professionals.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
OPSWAT is seeking a GTM Systems Manager to lead the design, development, and evolution of our Go-to-Market technology ecosystem. This role is responsible for the platforms that power our sales, marketing, partner, and customer operations, with CRM at the center of the GTM technology stack. Your goal is to help make applications better integrated, streamline and reduce the number of redundant SaaS solutions, and recommend an in-house development where sensible.
You will lead a globally distributed team responsible for building, maintaining, and improving OPSWAT’s GTM systems. The team operates in an Agile Scrum model and works closely with cross-functional partners to deliver scalable solutions that support the company’s continued growth.
This role partners closely with Sales, Marketing, Customer Success, Revenue Operations, Finance, Enterprise Data, and Digital Transformation teams to design systems and processes that enable efficient GTM execution and data-driven decision-making across the organization.
What You Will Be Doing
Lead the GTM Systems Platform
- Own and evolve OPSWAT’s CRM and broader GTM systems ecosystem.
- Define the architecture, roadmap, and strategy for CRM and related revenue platforms.
- Ensure systems support scalable GTM processes across sales, marketing, partner, and customer operations.
- Maintain high standards for system reliability, scalability, security, and user experience.
Manage and Develop a Global GTM Systems Team
- Lead, mentor, and grow a globally distributed GTM Systems team, with members across multiple regions, including a strong presence in Vietnam.
- Foster a collaborative, high-performing team culture across time zones.
- Provide coaching, mentorship, and career development for team members.
- Establish strong operational practices that ensure effective coordination and communication across a distributed team.
Drive Agile Delivery and Engineering Excellence
- Operate the GTM Systems team using a Scrum-based Agile delivery model.
- Lead sprint planning, backlog prioritization, and roadmap alignment with business stakeholders.
- Ensure consistent delivery of high-quality solutions through structured sprint execution, retrospectives, and continuous improvement.
- Promote engineering best practices, system governance, and documentation standards.
Drive Cross-Functional GTM Enablement
- Collaborate closely with Sales Ops, Marketing Ops, Customer Ops, and RevOps to understand business needs and translate them into scalable system solutions.
- Partner with business stakeholders to define system requirements and prioritize roadmap initiatives.
- Enable automation and operational efficiency across GTM workflows and processes.
- Improve system usability and productivity for global GTM teams.
Architecture and Integration
- Design and manage integrations between CRM and key business systems, including marketing platforms, finance systems, partner systems, and internal applications.
- Ensure consistent data architecture and governance across the GTM ecosystem.
- Partner with Enterprise Data and analytics teams to enable accurate reporting, analytics, and revenue insights.
Leverage AI to Improve Productivity and Innovation
- Identify opportunities to apply AI tools and automation to improve the productivity and efficiency of the GTM Systems team.
- Introduce AI-assisted development practices to accelerate solution design, configuration, documentation, and testing.
- Collaborate with the Digital Transformation team to enhance AI Insights, OPSWAT’s internally built GTM intelligence platform, enabling it to provide recommendations and actionable insights for GTM teams based on CRM and revenue data.
- Design and implement AI-driven capabilities within CRM to generate summaries and recommendations across key record types (such as accounts, opportunities, and activities) to improve decision-making and productivity for GTM teams.
What We Need From You
Experience
- 8+ years of experience working with CRM or GTM technology platforms.
- 3+ years of experience leading or managing technical teams.
- Proven experience designing and managing CRM or GTM systems in a high-growth or enterprise SaaS environment.
- Experience partnering with sales, marketing, and operations teams to deliver technology solutions.
Technical Expertise
- Experience with CRM and revenue platforms such as:
- Salesforce
- HubSpot
- Microsoft Dynamics
- SugarCRM
- NetSuite CRM
- Additional experience with:
- System integrations and APIs
- Workflow automation and business process design
- Data architecture and reporting
- Enterprise SaaS platforms and GTM technology ecosystems
Skills
- Strong systems architecture and problem-solving skills.
- Ability to translate complex business requirements into scalable technical solutions.
- Strong stakeholder management and communication skills.
- Experience balancing strategic planning with hands-on execution.
- Experience managing globally distributed teams and working across time zones.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
We are seeking a L1/L2 IT Global Service Desk Analyst to join our IT team in Vietnam, supporting a global user base of over 1,000 employees. As part of a centralized Global Service Desk, this role serves as the first point of contact for IT incidents and service requests, delivering support in line with ITSM and ITIL best practices.
The role involves hands-on support across end-user systems, identity and access management, and Microsoft 365 services, with a strong focus on service quality and customer experience. You will get exposure to OPSWAT’s IT leaders, work at a global service desk, and an opportunity to gain experience with the technical operations of a large organization dedicated to supporting the critical infrastructure of the world.
What You Will Be Doing
- Act as part of a Global Service Desk providing L1/L2 IT support to 1,000+ users worldwide, serving as the first point of contact for incidents and service requests via Jira Service Management.
- Log, categorize, prioritize, escalate, and resolve incidents and service requests in accordance with ITIL processes and defined SLA/OLA requirements.
- Troubleshoot and resolve issues related to:
- End-user devices and operating systems (Windows 10/11, Linux, macOS)
- Microsoft 365 services and collaboration tools
- Identity, authentication, and access-related issues
- Basic network issues (connectivity, VPN, DNS, DHCP)
- Other enterprise SaaS applications
- Participate in incident management activities, including major incident handling and post-incident reviews, to ensure service stability and timely resolution.
- Perform Identity & Access Management activities, including user provisioning, role assignment, access reviews, and de-provisioning using Microsoft EntraID and related systems.
- Assist in endpoint management using Microsoft Intune, including device enrolment, compliance monitoring, and basic troubleshooting.
- Support IT Asset Management processes, including asset lifecycle tracking, inventory updates, and compliance with internal policies.
- Follow and contribute to ITSM practices including Incident Management, Request Fulfilment, Access Management, and Change Enablement.
- Collaborate with global IT teams to ensure consistent service delivery and effective escalation and resolution.
- Maintain accurate documentation, knowledge base articles, and standard operating procedures.
- Contribute to continuous service improvement initiatives, including process optimization, automation, and procedural enhancements.
What We Need from You
- Bachelor degree in Computer Science, Information Technology, or a related discipline, or equivalent practical experience.
- Solid understanding of IT Service Management (ITSM) concepts and workflows, preferably aligned with ITIL, with experience using a ticketing system.
- Strong hands-on experience with Microsoft Entra ID and Microsoft 365.
- Proficiency with Windows 10/11, Windows Server fundamentals, and basic familiarity with macOS.
- Fundamental understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, and routing basics.
- Awareness of Cyber Security fundamentals, including access control, endpoint security, incident handling, and data protection principles.
- Ability to analyze issues, identify root causes, and apply structured problem-solving approaches.
- Strong sense of ownership, accountability, and customer service orientation.
- Ability to work effectively in a shift-based, onsite operational environment, including on-call rotation as required.
It Would Be Nice If You Had
- Certifications such as ITIL Foundation, Microsoft Azure / AWS, or CompTIA Security+ (preferred, not mandatory).
- Basic exposure to cloud platforms (Azure, AWS, or GCP) from a support or operational perspective.
- Familiarity with security frameworks and standards.
- Experience supporting or working alongside Security Operations or IT Operations teams.
- Prior experience in a global or regional Service Desk environment.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
OPSWAT is committed to harnessing the power of AI to drive meaningful advancements across all areas of our business. We are currently seeking a highly skilled Senior AI Engineer to lead and support the development of AI-driven projects, with a key focus on integrating our in-house AI Insights go-to-market platform with various enterprise systems.
In this role, you will work closely with theDigital Transformation Team, Customer Experience (CX) Team, and the Enterprise & Data Team to integrate AI capabilities across CRM and other critical business platforms. This is a unique opportunity to be at the forefront of AI innovation within a global cybersecurity company, delivering impactful solutions that improve efficiency, intelligence, and customer outcomes.
What You Will Do
- Development of AI Insights - Go-To-Market Platform:
- Design, build, and evolve AI Insights, OPSWAT’s in-house, AI-powered go-to-market platform built on CRM and enterprise data.
- Architect and implement multi-agent AI systems that analyze GTM data to:
- Identify customer buying intent, readiness, and deal momentum
- Prioritize customer accounts and opportunities with clear, explainable reasoning
- Detect pipeline risk, slippage, and growth opportunities across sales and marketing
- Develop and maintain data pipeline to transform raw CRM data into decision-ready signals, metrics and insights used by AI agents.
- Development of Chatbot Platform:
- Design, build and maintain OPSWAT AI Assistant - our chatbot framework to build chatbot systems.
- Continuously improve Agentic RAG, MCP services and data pipeline for enterprise data systems.
- Fine-tune a custom LLM model with deep understanding of OPSWAT products and cybersecurity world.
- Fine-tune SLM model for intention classification, agentic tool calling, etc.
- Research & Propose Innovative Solutions: exploring and implementing novel AI techniques and automation solutions.
What We Need From You
- Bachelor's degree in Computer Science, Software Engineering, or a related field.
- 5+ years of experience in software engineering, with a focus on Generative AI, LLM, Machine Learning and web app development.
- Experience in multi-agent orchestration framework (e.g. LangGraph, AutoGen, Agent Framework, ...).
- Experience in RAG architectures and Vector databases (e.g. Azure AI Search, Pgvector, Weaviate, ...).
- Experience in fine-tuning or instruction-tuning LLMs.
- Solid understanding of software development methodologies (Agile, Scrum, etc.).
- Good communication, collaboration, and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in one or more of the following programming languages: Python, React, Typescript.
It Would Be Nice if You Have
- Certifications in AWS and Azure architecture.
- Experience in backend-end development.
- Experience in CI/CD pipelines and cloud production deployment (Azure, AWS or GCP).
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
