Protecting the World’s Critical Infrastructure
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
OPSWAT is looking for an energetic and client-oriented Associate Technical Support Engineer to join our Customer Success Support team in a junior role. You will be responsible for overseeing the installation and maintenance of OPSWAT products. Your duties will include optimizing software application performance, installing updates, and performing debugging procedures. You will manage customer issues with OPSWAT’s applications to ensure they are resolved quickly and satisfactorily.
What You Will Be Doing
- The Associate Support Engineer needs a working understanding of multiple IT domains and have the ability to grow and strengthen their knowledge in these areas.
- Manage and resolve customer issues with OPSWAT Products and gain an understanding of how OPSWAT products integrate into a client’s architecture.
- Participates in testing and installing new software releases and application system upgrades.
- Review queues of open tickets and ensure each ticket is being handled appropriately.
- Works with internal and external infrastructure teams and vendors to resolve hardware and software issues, including escalations.
- Work with application developers and the internal infrastructure team to troubleshoot applications.
- Participate in engineering and configuring technical solutions for applications, systems implementations, and upgrades.
- Provide phone support and chat support as required.
- Continuously improve technical knowledge of OPSWAT products.
- Coordinate with engineering and QA teams to administer code migrations in production.
- This is a position where you need a little knowledge to begin with, and we are going to mature you into a well-rounded IT engineer.
What We Need from You
- Bachelor’s degree in CS, MIS, or equivalent discipline.
- 1 - 2 years of technical support experience
- Previous MSP employment a plus.
- Experience in Linux (Ubuntu and CentOS), Windows, and MAC
- Experience with some network and virtualization.
It Would Be Nice If You Had
- Experience with Cybersecurity products
- Bi-Lingual
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Related jobsJunior Technical Support Engineer (fresh graduate)
Technical Support
Israel
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
OPSWAT is now searching for a Technical Support Engineer to join our Customer Support team. The Technical Support Engineer manages customer issues to ensure that they are resolved quickly and satisfactorily. He or she also works to mentor and lead others on the support team, to improve customer support processes, to maintain strong customer satisfaction, and to influence the product roadmap. As a member of a small and dynamic company, he or she also gets involved in other activities such as technical assistance to the Sales team, helping customers integrate OSPWAT products, helping to test and assess new products and product releases, and other special projects. We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and “doing what it takes,” to contribute to OPSWAT’s quick growth.
What You Will Be Doing
- Customer Issue Management:
- Review and prioritize the queue of open tickets, ensuring timely resolution of each issue.
- Track customer status for each ticket, including support level, previous interactions, and satisfaction level.
- Investigate and research customer-reported issues, striving to recreate and resolve them promptly.
- Collaborate with internal departments, such as Product Development, Finance, Legal, etc., as needed to address customer requests in a coordinated and efficient manner.
- Provide responsive phone and chat support to address customer queries and concerns.
- Documentation and Reporting:
- Ensure comprehensive documentation of all customer interactions, updates, and resolutions in the ticketing system.
- Maintain proper attributes and tags for tickets, facilitating efficient tracking and reporting.
- Create and update customer-facing knowledge base articles to aid in issue resolution and self-help for customers.
- Continuous Improvement.
- Proactively enhance technical knowledge and proficiency in OPSWAT products.
- Collaborate with cross-functional teams to contribute insights and feedback for product improvement.
What We Need From You
- Bachelor's degree in Computer Science.
- Excellent communication skills in English, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Familiarity with ticketing systems and customer support tools.
- Proficiency in Windows and Windows Server environments.
- Knowledge of networking principles and protocols.
It Would Be Nice If You Had
- Previous experience in application support or technical customer service roles.
- Familiarity with security products and cybersecurity concepts.
- Proficiency in Linux operating systems.
- Experience with Docker/Kubernetes containerization technologies.
- Familiarity with Cloud platforms such as AWS, Azure, or Google Cloud.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Apply for This Job
Professional Services Engineer
Professional Services
Saudi Arabia
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
OPSWAT is seeking a Professional Services Engineer based in the San Francisco to provide local implementation and integration services to customers in the Americas region. Responsibilities will include managing the projects and providing technical expertise needed to deliver the projects, offering guidance on best practices, providing knowledge transfer, and training, and introducing customers to other OPSWAT solutions that may benefit them. This role requires a strong focus on project management, subject matter expertise, hands-on delivery work, managing customer expectations, maintaining customer satisfaction, collaborating with internal teams, and contributing to the enhancement of our product offerings.
What You Will Be Doing
- Implementing, integrating, and customizing OPSWAT solutions for customers.
- Defining best practice solutions for customers based on their business requirements and goals.
- Managing customer products within scope and budget while properly setting customer expectations.
- Defining and conducting integration tests to validate implementations and ensure that everything works as expected.
- Providing knowledge transfer and other types of training to customers.
- Collaborating with Support, R&D, Product Management, and other departments to coordinate activities and enhance customer experience.
- Engaging in special projects and activities.
What We Need From You
- Bachelor's degree in a technical discipline or equivalent experience.
- Experience in providing professional services for technical software products.
- Experience in project management, including project scoping, planning, execution, and signoff.
- Strong knowledge of Windows OS and services.
- Understanding of networking concepts.
- Knowledge of Linux, with an interest in expanding that knowledge.
- Strong verbal, written, and presentation skills.
- Willingness to travel as necessary to assigned accounts and company meetings.
It Would Be Nice If You Had
- Experience working with internationally distributed teams.
- Experience creating and executing integration and user acceptance tests on enterprise software.
- Scripting and programming skills.
- Cybersecurity domain experience, including file security, device security, network security, etc.
- Network integration skills.
We have a market-based pay structure that varies by location. The base pay for this position is dependent on location, as outlined below, as well as the candidate's knowledge, skills, and experience. In addition to base pay, this role is eligible for bonuses, benefits, and equity.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Apply for This Job
Senior Professional Services Engineer
Professional Services
AMER - Remote
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
The Senior Professional Services Engineer will play a key role in delivering OPSWAT solutions to customers, providing ongoing managed services, and operating as a trusted technical advisor. This individual must bring strong cybersecurity expertise, deep experience in SOC environments, and hands-on skills across system administration, cloud, networking (IT & OT), and operational security workflows. This is a customer-facing role requiring excellent communication, strong project management capabilities, and the ability to lead complex deployments, run SOC operations, and deliver ongoing monitoring, analysis, and remediation services.
What You Will be Doing
Professional Services (Deployment & Advisory)
- Lead end-to-end deployment of OPSWAT security solutions across enterprise IT and OT environments.
- Engage in requirements gathering, architecture design, installation, configuration, and validation of solutions.
- Work closely with customer stakeholders, including CISOs, SOC Managers, and IT/OT teams.
- Provideexpert advice on cybersecurity best practices, zero-trust frameworks, malware prevention, and secure file transfer workflows.
- Deliver technical workshops, product training, and knowledge transfer sessions.
- Ensure successful go-live and handoff to customer operational teams or OPSWAT Managed Services.
Managed SOC Services
- Run 24x7/8x5 SOC operations depending on service scope.
- Monitor, analyze, and respond to security alerts using OPSWAT solutions and common SOC tools (SIEM, SOAR, EDR, NDR, IDS/IPS).
- Lead threat investigations, incident triage, and escalation to customer teams.
- Build and implement detection rules, playbooks, and incident workflows.
- Prepare weekly/monthly SOC reports, service reviews, and recommendations for continuous improvement.
- Ensure SLA adherence and high-quality service delivery.
Project Management
- Own project planning, execution, and delivery for Professional Services engagements.
- Create and manage project plans, timelines, risks, documentation, and stakeholder communication.
- Coordinate across internal teams including Product, Engineering, Support, and CS.
- Manage multiple customer projects simultaneously while meeting delivery deadlines.
Customer Engagement & Communication
- Serve as a primary technical point of contact for assigned customers.
- Communicate complex technical concepts clearly and confidently to both technical and executive audiences.
- Build strong customer relationships that drive trust, adoption, and long-term value.
- Participatein quarterly business reviews (QBRs) and service improvement discussions.
What We Need from You
Technical Expertise
- 7+ years in cybersecurity, with strong exposure to enterprise environments.
- Hands-on system administration experience (Windows, Linux).
- Strong understanding of Cloud (AWS, Azure, GCP) and hybrid deployments.
- Networking expertise across IT & OT environments, including segmentation, firewalls,
VPNs, ICS/SCADA basics
- Prior experience working in a SOC environment and delivering SOC services.
- Familiarity with SOC tools & technologies such as:
- SIEM (Splunk, QRadar, Sentinel)
- SOAR platforms
- EDR/XDR solutions
- Vulnerability management
- Threat intelligence platforms
- Knowledge of cybersecurity frameworks such as NIST, MITRE ATT&CK, ISO 27001.
Project Management
- Strong project management skills with experience driving complex technical projects.
- Experience working with enterprise customers across multiple time zones.
- Certifications like PMP, PRINCE2, or Agile methodologies are a plus.
Soft Skills
- Excellent written and verbal communication skills.
- Ability to lead customer conversations with clarity, confidence, and empathy.
- Strong problem-solving andcritical-thinkingskills.
- Ability to work in fast-paced environments and handle multiple priorities.
It Would be Nice if You Had
Certifications (Preferred)
- Security certifications such as CISSP, CISM, CEH, GCIH, GCIA.
- Cloud certifications (AWS/Azure/GCP).
- Networking certifications (CCNA, CCNP).
Why Join OPSWAT?
- Work with industry-leading cybersecurity products protecting critical infrastructure.
- Opportunity to grow in a global, fast-paced environment.
- Collaborative culture with a strong focus on innovation and customer success.
- Competitive compensation and professional growth opportunities.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Apply for This Job
Technical Account Manager
Technical Support
Saudi Arabia
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
This position is at our front lines, actively coordinating between engineering, sales, and our customers. You will assist in supporting our catalog of cybersecurity products from troubleshooting issues for clients who have deployed our products to innovating exciting ways to help us always improve our products. Every day will have interesting new problems to solve across our entire technology stack - from hardware and software applications to managing client cases as the go-to expert. You should be excited to learn, teach, and collaborate! The goal is to ensure the smooth operations of a variety of channels aiming for maximum efficiency.
What You Will Be Doing
- Provides software application & technical support to clients for our product catalog.
- Consulting with the software development team, internal users, and clients to improve application performance.
- Documenting new processes and improving existing processes as they come up.
- Communicate with internal team and supporting teams as necessary.
- Provides SME Tier 1-2 support on OPSWAT catalog as they exist in client environments.
- Provides occasional presales and professional service/technical support as needed.
- Maintains case data in Salesforce and Jira.
- Reports bugs and flaws to the development team as discovered/encountered.
- Willing to provide and teach knowledge they have to their team. Willing to learn and grow with knowledge they may lack.
What We Need From You
- 3 to 5 years of experience (remotely and hands on) in overall troubleshooting of application and environment support including complex client environments.
- Understanding of networking and systems including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, authentication protocols.
- Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for Linux.
- Ability to multitask and react well under pressure in a constantly changing, fast-paced environment.
- Identifies and resolves problems in a timely manner.
- Strong analytical, organizational, customer service, and written/verbal communication skills with not only your immediate group, but with other internal and customer facing groups.
It Would Be Nice If You Had
- Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for MacOS, Windows Server, Virtualization (VMWare, Hyper-V, Docker, other), Databases (Postgres, SQL, MySQL, other), Email Systems (Exchange, G Suite, other), Cloud (AWS, Azure, Google Cloud, other), Encryption methods (SSL, TLS, Bitlocker, other) Experience at a tier 2/3 support level.
- Experience with business or homegrown application support including utilizing and understanding API's (REST, other).
- Experience with cybersecurity tools and software.
- Experience imaging, configuring, troubleshooting, maintaining, and advising using GUI and CLI for firewalls, routers, switches, hubs, load balancers, servers, desktops, and SAN/NAS. Operation Technology (OT) experience is a plus.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Apply for This Job
Technical Account Manager
Customer Success
Germany
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) to join our growing cybersecurity team. In this role, you will act as a trusted technical advisor to our enterprise customers, owning the post-sales relationship, supporting deployments, and ensuring successful integration and operation of our cybersecurity solutions.
You will bridge the gap between customer needs and our product capabilities, working closely with our Sales Engineering, Support, Product, and Customer Success teams.
Key Responsibilities
- Serve as the primary technical point of contact for assigned enterprise clients.
- Lead and support the hands-on deployment, configuration, and optimization of cybersecurity solutions on client environments (cloud, hybrid, and on-premises).
- Conduct on-site visits to assess environments, guide implementation, and deliver technical workshops or training sessions.
- Proactively manage customer technical health – monitor performance, troubleshoot issues, and ensure ongoing operational excellence.
- Develop a deep understanding of customer infrastructure, use cases, and security posture to provide strategic guidance and best practices.
- Collaborate with internal engineering and product teams to relay customer feedback and advocate for feature requests or enhancements.
- Participate in incident response and post-mortem activities when escalations occur.
- Create and maintain technical documentation, run books, and environment overviews.
Required Skills & Qualifications
- 5+ years of experience in a customer-facing technical role (e.g., TAM, Sales Engineer, Solutions Architect, Security Consultant).
- Strong technical background in cybersecurity tools and principles, including areas like endpoint protection, SIEM/SOAR, firewalls, identity & access management, or cloud security.
- Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments.
- Comfortable leading deployments and technical troubleshooting on customer sites.
- Knowledge of cloud platforms (AWS, Azure, GCP) and their security ecosystems.
- Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments.
- Excellent communication skills – able to translate complex technical concepts into clear, actionable insights for both technical and non-technical stakeholders.
- Ability to manage multiple client accounts and prioritize competing demands.
- Strong documentation skills and a disciplined approach to knowledge sharing.
Preferred Qualifications
- Industry certifications such as CISSP, CISM, CEH, OSCP, or vendor-specific certs (AWS Security Specialty, Microsoft SC-200, etc.).
- Experience with modern DevSecOps tools and CI/CD pipelines.
- Familiarity with data privacy and compliance frameworks (e.g., GDPR, HIPAA, NIST, ISO 27001).
- Experience working in high-availability or mission-critical environments.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Apply for This Job
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
OPSWAT is now searching for a Technical Support Engineer to join our Customer Support team. The Technical Support Engineer manages customer issues to ensure that they are resolved quickly and satisfactorily. He or she also works to mentor and lead others on the support team, to improve customer support processes, to maintain strong customer satisfaction, and to influence the product roadmap. As a member of a small and dynamic company, he or she also gets involved in other activities such as technical assistance to the Sales team, helping customers integrate OSPWAT products, helping to test and assess new products and product releases, and other special projects. We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and “doing what it takes,” to contribute to OPSWAT’s quick growth.
What You Will Be Doing
- Customer Issue Management:
- Review and prioritize the queue of open tickets, ensuring timely resolution of each issue.
- Track customer status for each ticket, including support level, previous interactions, and satisfaction level.
- Investigate and research customer-reported issues, striving to recreate and resolve them promptly.
- Collaborate with internal departments, such as Product Development, Finance, Legal, etc., as needed to address customer requests in a coordinated and efficient manner.
- Provide responsive phone and chat support to address customer queries and concerns.
- Documentation and Reporting:
- Ensure comprehensive documentation of all customer interactions, updates, and resolutions in the ticketing system.
- Maintain proper attributes and tags for tickets, facilitating efficient tracking and reporting.
- Create and update customer-facing knowledge base articles to aid in issue resolution and self-help for customers.
- Continuous Improvement.
- Proactively enhance technical knowledge and proficiency in OPSWAT products.
- Collaborate with cross-functional teams to contribute insights and feedback for product improvement.
What We Need From You
- Bachelor's degree in Computer Science.
- Excellent communication skills in English, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Familiarity with ticketing systems and customer support tools.
- Proficiency in Windows and Windows Server environments.
- Knowledge of networking principles and protocols.
It Would Be Nice If You Had
- Previous experience in application support or technical customer service roles.
- Familiarity with security products and cybersecurity concepts.
- Proficiency in Linux operating systems.
- Experience with Docker/Kubernetes containerization technologies.
- Familiarity with Cloud platforms such as AWS, Azure, or Google Cloud.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
OPSWAT is seeking a Professional Services Engineer based in the San Francisco to provide local implementation and integration services to customers in the Americas region. Responsibilities will include managing the projects and providing technical expertise needed to deliver the projects, offering guidance on best practices, providing knowledge transfer, and training, and introducing customers to other OPSWAT solutions that may benefit them. This role requires a strong focus on project management, subject matter expertise, hands-on delivery work, managing customer expectations, maintaining customer satisfaction, collaborating with internal teams, and contributing to the enhancement of our product offerings.
What You Will Be Doing
- Implementing, integrating, and customizing OPSWAT solutions for customers.
- Defining best practice solutions for customers based on their business requirements and goals.
- Managing customer products within scope and budget while properly setting customer expectations.
- Defining and conducting integration tests to validate implementations and ensure that everything works as expected.
- Providing knowledge transfer and other types of training to customers.
- Collaborating with Support, R&D, Product Management, and other departments to coordinate activities and enhance customer experience.
- Engaging in special projects and activities.
What We Need From You
- Bachelor's degree in a technical discipline or equivalent experience.
- Experience in providing professional services for technical software products.
- Experience in project management, including project scoping, planning, execution, and signoff.
- Strong knowledge of Windows OS and services.
- Understanding of networking concepts.
- Knowledge of Linux, with an interest in expanding that knowledge.
- Strong verbal, written, and presentation skills.
- Willingness to travel as necessary to assigned accounts and company meetings.
It Would Be Nice If You Had
- Experience working with internationally distributed teams.
- Experience creating and executing integration and user acceptance tests on enterprise software.
- Scripting and programming skills.
- Cybersecurity domain experience, including file security, device security, network security, etc.
- Network integration skills.
We have a market-based pay structure that varies by location. The base pay for this position is dependent on location, as outlined below, as well as the candidate's knowledge, skills, and experience. In addition to base pay, this role is eligible for bonuses, benefits, and equity.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
The Senior Professional Services Engineer will play a key role in delivering OPSWAT solutions to customers, providing ongoing managed services, and operating as a trusted technical advisor. This individual must bring strong cybersecurity expertise, deep experience in SOC environments, and hands-on skills across system administration, cloud, networking (IT & OT), and operational security workflows. This is a customer-facing role requiring excellent communication, strong project management capabilities, and the ability to lead complex deployments, run SOC operations, and deliver ongoing monitoring, analysis, and remediation services.
What You Will be Doing
Professional Services (Deployment & Advisory)
- Lead end-to-end deployment of OPSWAT security solutions across enterprise IT and OT environments.
- Engage in requirements gathering, architecture design, installation, configuration, and validation of solutions.
- Work closely with customer stakeholders, including CISOs, SOC Managers, and IT/OT teams.
- Provideexpert advice on cybersecurity best practices, zero-trust frameworks, malware prevention, and secure file transfer workflows.
- Deliver technical workshops, product training, and knowledge transfer sessions.
- Ensure successful go-live and handoff to customer operational teams or OPSWAT Managed Services.
Managed SOC Services
- Run 24x7/8x5 SOC operations depending on service scope.
- Monitor, analyze, and respond to security alerts using OPSWAT solutions and common SOC tools (SIEM, SOAR, EDR, NDR, IDS/IPS).
- Lead threat investigations, incident triage, and escalation to customer teams.
- Build and implement detection rules, playbooks, and incident workflows.
- Prepare weekly/monthly SOC reports, service reviews, and recommendations for continuous improvement.
- Ensure SLA adherence and high-quality service delivery.
Project Management
- Own project planning, execution, and delivery for Professional Services engagements.
- Create and manage project plans, timelines, risks, documentation, and stakeholder communication.
- Coordinate across internal teams including Product, Engineering, Support, and CS.
- Manage multiple customer projects simultaneously while meeting delivery deadlines.
Customer Engagement & Communication
- Serve as a primary technical point of contact for assigned customers.
- Communicate complex technical concepts clearly and confidently to both technical and executive audiences.
- Build strong customer relationships that drive trust, adoption, and long-term value.
- Participatein quarterly business reviews (QBRs) and service improvement discussions.
What We Need from You
Technical Expertise
- 7+ years in cybersecurity, with strong exposure to enterprise environments.
- Hands-on system administration experience (Windows, Linux).
- Strong understanding of Cloud (AWS, Azure, GCP) and hybrid deployments.
- Networking expertise across IT & OT environments, including segmentation, firewalls,
VPNs, ICS/SCADA basics
- Prior experience working in a SOC environment and delivering SOC services.
- Familiarity with SOC tools & technologies such as:
- SIEM (Splunk, QRadar, Sentinel)
- SOAR platforms
- EDR/XDR solutions
- Vulnerability management
- Threat intelligence platforms
- Knowledge of cybersecurity frameworks such as NIST, MITRE ATT&CK, ISO 27001.
Project Management
- Strong project management skills with experience driving complex technical projects.
- Experience working with enterprise customers across multiple time zones.
- Certifications like PMP, PRINCE2, or Agile methodologies are a plus.
Soft Skills
- Excellent written and verbal communication skills.
- Ability to lead customer conversations with clarity, confidence, and empathy.
- Strong problem-solving andcritical-thinkingskills.
- Ability to work in fast-paced environments and handle multiple priorities.
It Would be Nice if You Had
Certifications (Preferred)
- Security certifications such as CISSP, CISM, CEH, GCIH, GCIA.
- Cloud certifications (AWS/Azure/GCP).
- Networking certifications (CCNA, CCNP).
Why Join OPSWAT?
- Work with industry-leading cybersecurity products protecting critical infrastructure.
- Opportunity to grow in a global, fast-paced environment.
- Collaborative culture with a strong focus on innovation and customer success.
- Competitive compensation and professional growth opportunities.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
This position is at our front lines, actively coordinating between engineering, sales, and our customers. You will assist in supporting our catalog of cybersecurity products from troubleshooting issues for clients who have deployed our products to innovating exciting ways to help us always improve our products. Every day will have interesting new problems to solve across our entire technology stack - from hardware and software applications to managing client cases as the go-to expert. You should be excited to learn, teach, and collaborate! The goal is to ensure the smooth operations of a variety of channels aiming for maximum efficiency.
What You Will Be Doing
- Provides software application & technical support to clients for our product catalog.
- Consulting with the software development team, internal users, and clients to improve application performance.
- Documenting new processes and improving existing processes as they come up.
- Communicate with internal team and supporting teams as necessary.
- Provides SME Tier 1-2 support on OPSWAT catalog as they exist in client environments.
- Provides occasional presales and professional service/technical support as needed.
- Maintains case data in Salesforce and Jira.
- Reports bugs and flaws to the development team as discovered/encountered.
- Willing to provide and teach knowledge they have to their team. Willing to learn and grow with knowledge they may lack.
What We Need From You
- 3 to 5 years of experience (remotely and hands on) in overall troubleshooting of application and environment support including complex client environments.
- Understanding of networking and systems including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, authentication protocols.
- Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for Linux.
- Ability to multitask and react well under pressure in a constantly changing, fast-paced environment.
- Identifies and resolves problems in a timely manner.
- Strong analytical, organizational, customer service, and written/verbal communication skills with not only your immediate group, but with other internal and customer facing groups.
It Would Be Nice If You Had
- Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for MacOS, Windows Server, Virtualization (VMWare, Hyper-V, Docker, other), Databases (Postgres, SQL, MySQL, other), Email Systems (Exchange, G Suite, other), Cloud (AWS, Azure, Google Cloud, other), Encryption methods (SSL, TLS, Bitlocker, other) Experience at a tier 2/3 support level.
- Experience with business or homegrown application support including utilizing and understanding API's (REST, other).
- Experience with cybersecurity tools and software.
- Experience imaging, configuring, troubleshooting, maintaining, and advising using GUI and CLI for firewalls, routers, switches, hubs, load balancers, servers, desktops, and SAN/NAS. Operation Technology (OT) experience is a plus.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Summary
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) to join our growing cybersecurity team. In this role, you will act as a trusted technical advisor to our enterprise customers, owning the post-sales relationship, supporting deployments, and ensuring successful integration and operation of our cybersecurity solutions.
You will bridge the gap between customer needs and our product capabilities, working closely with our Sales Engineering, Support, Product, and Customer Success teams.
Key Responsibilities
- Serve as the primary technical point of contact for assigned enterprise clients.
- Lead and support the hands-on deployment, configuration, and optimization of cybersecurity solutions on client environments (cloud, hybrid, and on-premises).
- Conduct on-site visits to assess environments, guide implementation, and deliver technical workshops or training sessions.
- Proactively manage customer technical health – monitor performance, troubleshoot issues, and ensure ongoing operational excellence.
- Develop a deep understanding of customer infrastructure, use cases, and security posture to provide strategic guidance and best practices.
- Collaborate with internal engineering and product teams to relay customer feedback and advocate for feature requests or enhancements.
- Participate in incident response and post-mortem activities when escalations occur.
- Create and maintain technical documentation, run books, and environment overviews.
Required Skills & Qualifications
- 5+ years of experience in a customer-facing technical role (e.g., TAM, Sales Engineer, Solutions Architect, Security Consultant).
- Strong technical background in cybersecurity tools and principles, including areas like endpoint protection, SIEM/SOAR, firewalls, identity & access management, or cloud security.
- Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments.
- Comfortable leading deployments and technical troubleshooting on customer sites.
- Knowledge of cloud platforms (AWS, Azure, GCP) and their security ecosystems.
- Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments.
- Excellent communication skills – able to translate complex technical concepts into clear, actionable insights for both technical and non-technical stakeholders.
- Ability to manage multiple client accounts and prioritize competing demands.
- Strong documentation skills and a disciplined approach to knowledge sharing.
Preferred Qualifications
- Industry certifications such as CISSP, CISM, CEH, OSCP, or vendor-specific certs (AWS Security Specialty, Microsoft SC-200, etc.).
- Experience with modern DevSecOps tools and CI/CD pipelines.
- Familiarity with data privacy and compliance frameworks (e.g., GDPR, HIPAA, NIST, ISO 27001).
- Experience working in high-availability or mission-critical environments.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
