Why can't I apply certain actions on some of my managed devices?
This article applies to all MetaDefender Endpoint releases deployed on Windows, macOS, Linux, Android and iOS systems.
Certain device actions are only available for specific MetaDefender Endpoint versions, or when certain settings are enabled via policy.
If you perform an action that is not applicable to a device or policy setting, the system will display an error message.
Listed below are the Client version and policy setting requirements for various device Actions.
If a certain Action does not appear on the list, this means that the action is applicable to All Devices, without conditions.
| Action | Minimum Client Version Supported | Additional Information |
|---|---|---|
| Compliance Check - Check Applications Security | Windows Persistent: 7.6.254.0 On-Demand: 7.3.598.0 MacOS Persistent: 10.4.251.0 On-Demand: 10.5.250.0 Linux deb: 15.4.10.0 rpm: 15.6.7.0 | |
| Compliance Check - Scan Threats | Windows Persistent: 7.6.254.0 On-Demand: 7.3.598.0 MacOS Persistent: 10.4.251.0 On-Demand: 10.5.250.0 | Under Policy Management > Policies > Policy > Advanced Endpoint Protection > Device Scan, Scan threats with a MetaDefender server needs to be enabled. |
| Compliance Check - Check For OS Updates | Windows Persistent: 7.6.254.0 On-Demand: 7.3.598.0 MacOS Persistent: 10.4.251.0 On-Demand: 10.5.250.0 | |
| Scan Threats | Windows Persistent: 7.6.222.0 On-Demand: 7.3.598.0 MacOS Persistent: 10.4.214.0 On-Demand: 10.5.250.0 | Under Policy Management > Policies > Policy > Advanced Endpoint Protection > Device Scan, Scan threats with a MetaDefender server needs to be enabled. |
| Fetch Log | Windows Persistent: 7.6.231.0 Domain Controller: 8.0.4.0+ On-Demand: 7.3.2306.158+ MacOS Persistent: 10.4.225.0 On-Demand: 10.5.2306.54+ Linux deb: 15.4.32.0+ rpm: 15.6.31.0+ | |
| Ignore | This action is only applicable to Unknown devices. | |
| Undo-Ignore | This action is only applicable to Ignored devices. | |
| Re-Identify | Windows Persistent: 7.6.71.0 MacOS Persistent: 10.4.123.0 iOS Mobile App: 2.39.1 Android Mobile App: 2.34 | Under Settings > Global > Advanced, Custom Information needs to be enabled. |
| Delete | All Devices | This action is applicable for all devices. However, the system only sends an Uninstall command to persistent MetaDefender Endpoint. |
| Get Malware Scan Log | Windows Persistent: 7.6.222.0 MacOS Persistent: 10.4.214.0 | |
| Approve | Windows MacOS Linux | This action only applies to non-corporate devices that are not joined to the specified domain and appear with an Unknown status |
If you have further queries, concerns or issues regarding Why Certain Actions Can’t Be Applied On Some Of Your Managed Devices, please open a Support Case with the OPSWAT team via phone, online chat or form, or feel free to ask the community on our OPSWAT Expert Forum.