How can I delete a device from My OPSWAT Central Management?
This article applies to all MetaDefender Endpoint releases deployed on Windows, macOS, Linux, Android and iOS systems.
The My OPSWAT Central Management Console facilitates two methods of guest MetaDefender Endpoint device removal:
- Manual removal of one or multiple devices
- Automatic removal of an individual device or a group of devices.
Option 1: Manual removal
For On-Demand MetaDefender Endpoint devices, please use Option 2, as Option 1 will only temporarily remove on-demand Client devices from the inventory.
- Log into your Console and navigate to Inventory>Devices.
- Select one or multiple devices from the device list by checking the selection boxes in the left-hand column, as illustrated below.
- Once selected, expand the Actions drop-down menu in the upper right-hand corner of the device list, also illustrated below.
- From the drop-down menu, select the option to Delete, then confirm your choice by clicking Delete in the prompt, as illustrated below.
| Persistent MetaDefender Endpoint | Windows, macOS and Linux | Option 1 will trigger a remote uninstall the next time the device/s check in with the My OPSWAT Central Management servers. |
| OS and Android | Option 1 will trigger a remote unregister action on the device/s, but the end-user/s will still need to uninstall/delete the OPSWAT app manually. | |
| On-Demand MetaDefender Endpoint | All | Option 1 will not trigger any remote action and, if the Client is still running, it will reappear in the My OPSWAT Central Management Console after a few minutes. |
Option 2: Automatic removal
Automatic device removal is enabled via the Console’s Lost Device settings, which can be adjusted either for individual devices or for groups of devices, as follows:
- Individual devices: go to Console>Settings>Global>Device Data>Lost Device (see Screenshot A)
Groups of devices: go to Console>Inventory>Device Groups>Relevant Group>Settings>Lost Device (see Screenshot B)
Screenshot A
Screenshot B
- Log into your Console and navigate to the relevant location detailed above.
- Configure the options according to your preference.
Settings include:
- Automatically delete persistent devices unseen for X day/s consecutively
- Automatically delete on-demand devices unseen for X hour/s consecutively
- Automatically delete and uninstall the agent on devices if the devices have no access to cloud applications for X days consecutively (only available if Secure Access is enabled)
- Automatically delete unknown/ignored devices unseen for X days consecutively
- Automatically delete devices reporting as non-compliant for X days consecutively.
- Finally, click Save to apply your settings.
If you have followed the instructions above but are having difficulty Deleting A Device Via Your Console, please open a Support Case with the OPSWAT team via phone, online chat or form, or feel free to ask the community on our OPSWAT Expert Forum.