Why does My OPSWAT Central Management v10 stuck at loading?

Issue

My OPSWAT Central Management v10 management stuck at loading.

Possible causes

This loading issue typically occurs due to one the following reasons:

1. CPU architecture incompatibility

   • The server CPU does not support AVX2 instruction set

   • Reference:

     • Intel processors: How to Know If My Intel® Processor Supports Intel® Advanced Vector...

     • AMD processors: Processor Specifications

2. Missing dependencies.

   • Required software components are not installed on the server

Solution

To resolve this issue, follow these steps in order:

1. Uninstall the current My OPSWAT Central Management v10

2. Verify system requirements

   • Confirm the server CPU supports AVX2

   • Install all required dependencies as outlined in the system requirements documentation System Requirements - My OPSWAT Central Management

3. Reinstall My OPSWAT Central Management v10