What are the Steps to Retrieve the Service Tag for Kiosk Hardware?

Method 1: Physical Check on the Device

1. Location:

   • For Desktops → Back, top, or side of the chassis.
   • For All-in-One Desktops → Back panel or the bottom of the stand.

2. Label: Look for a label marked "Service Tag" or "Serial Number" (7-character alphanumeric).

Method 2: Command Line Method (CMD)

• Press Win + R to open the Run dialog.
• Type cmd and press Enter.
• In the Command Prompt window, execute the following command:

wmic bios get serialnumber

• The Service Tag will be displayed as the Serial Number.

Method 3: Dell SupportAssist Application

• Press the Windows key and type "SupportAssist".
• Open SupportAssist.
• The Service Tag is displayed at the top of the window.

Method 4: BIOS/UEFI Settings

• Restart the desktop.
• During boot, press F2 to enter BIOS or UEFI settings.
• Navigate to System Information → Locate the Service Tag.

Notes:

• Ensure the system is powered on and accessible if using CMD or SupportAssist.
• For physical checks, make sure to inspect all sides of the chassis.
• If the label is missing or unreadable, use Method 2, 3, or 4.