Why did my scanned image fail with "exceeded file size" error?

Issue: When scanning a large JPG image, the following error appears in the logs:

sanitized: FAILED

result: "{"output_file_path":"","process_details":{"details":"Decompressed image size would be 1314979770 bytes, exceeding size limit of 268435456 bytes.","failure_category":"exceeded file size\"}

Cause: The decompressed image size (≈1.3 GB) exceeds the configured Image Size Limit (256 MB by default).

Resolution: Update the Image Size Limit configuration to allow processing of larger images.

Notes:

  • Always set the limit slightly higher than the failing image size to avoid repeat issues.
  • Increasing this value may require additional memory and disk resources—adjust system capacity as needed.

If Further Assistance is required, please proceed to log a support case or chatting with our support engineer.

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