How do I create a support package for MetaDefender Kiosk?

Check Your Version:

This article applies to all MetaDefender Kiosk releases after version 4.7.0, deployed on both Windows and Linux systems.

To create a MetaDefender Kiosk support package, open the Kiosk console (e.g., http://localhost:8009), go to the Settings tab, and under Session History, click “Download Support Package” in the top right corner.


Once the process is finished, it will result in the creation of a zip archive containing the necessary support logs.


The support package contains the following elements:

  • Configuration files.

  • Log files.

  • System information

  • Directory and files information.

  • Registry key configuration

Support:

If Further Assistance is required, please proceed to log a support case or chat with our support engineer.


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