Knowledge Base
v5.14.0
Search this version
Knowledge Base
Knowledge Base
Configuration and Settings
Errors and Troubleshooting
Features and Functionality
Licensing, Setup and Deployment
Updates, Patches and Bug Fixes
Title
Message
Create new category
What is the title of your new category?
Edit page index title
What is the title of the page index?
Edit category
What is the new title of your category?
Edit link
What is the new title and URL of your link?
How to add Cross IP sessions in Core settings if timeouts are being experienced and if a Load Balancer is used
Copy Markdown
Open in ChatGPT
Open in Claude
For Core deployments with Load Balancers. It is required to have the following option enabled under Session policies

Why
If this option is not enabled, there will be timeouts being experienced when using the Core Management Console, these timeouts will be experienced every 5 minutes.
From the Core logs , entries like the following will be found with no log-out detected.

If Further Assistance is required, please proceed to log a support case or chatting with our support engineer.
Type to search, ESC to discard
Type to search, ESC to discard
Type to search, ESC to discard
Last updated on
Was this page helpful?
Next to read:
Why am I getting API failures or timeouts?Discard Changes
Do you want to discard your current changes and overwrite with the template?
Archive Synced Block
Message
Create new Template
What is this template's title?
Delete Template
Message
