Channel Partner Guide
User type: Organization user
Organization type: Partner Organization
My OPSWAT Portal brings together the tools and information you need to work with OPSWAT and support your customers.
As an OPSWAT Channel Partner, you can use My OPSWAT to manage pipelines, access partner resources, review customer licenses and contracts, track customer hardware, submit support cases on behalf of customers, and manage your partner organization.
Use this guide as your starting point to understand the capabilities available to you and where to find them.
What can you do in My OPSWAT?
I want to... | What you can do | Go to |
|---|---|---|
Get my team set up | Create your account, join your Partner Organization, invite team members, and prepare access to partner capabilities | |
Manage who can access what | Understand built-in partner roles, permissions, and partner-specific role objects | |
View my OPSWAT partnership details | See your Partner Program Level, Sales Region, Partner Manager, Solution Focus, and Industry Focus | |
Manage business with OPSWAT | View partner activity, register and track deals, request MDF where eligible, and access partner resources | |
Manage customer licenses | Review customer license status, usage, deployment information, upcoming expirations, and partner notes | |
Review customer contracts | Access contract numbers, dates, values, invoices, products, quantities, and associated reseller information | |
Track customer hardware | View hardware orders and inventory for the customers you serve, including shipping and delivery information | |
Support my customers | Submit and manage support cases on behalf of assigned customers |
This capability set reflects the existing partner experience across Partner Portal, customer license management, customer contracts and customer support.
Other My OPSWAT capabilities available to partners
Your Partner Guide focuses on partner workflows, but your My OPSWAT account can also give you access to other My OPSWAT capabilities depending on your organization's products, services, and permissions.
You may also use:
OPSWAT Academy to access product training and continue your learning
Trust Center to access OPSWAT security, privacy, and compliance information
Product Downloads to access eligible OPSWAT product installers and packages
What you see in My OPSWAT may vary based on your Partner Organization, customer relationships, product entitlements, and assigned permissions.
New to My OPSWAT?
Start with Onboarding to set up your account and make sure you are connected to the correct Partner Organization.