My OPSWAT Portal v2026.2.1.0
| Version | 2026.2.1.0 |
|---|---|
| Release date | April 19th, 2026 |
| Release Summary | This release introduces an enhanced Support experience that offers improved visibility, faster resolution times, and a more streamlined approach to case management. |
Enhanced Support Experience
View case counts by status (Open, Waiting on Me, Escalated, Closed). Click any status to quickly filter and access related cases
View and track all cases submitted by partners on behalf of your organization.
Stay informed with real-time email notifications on case activity and updates
Administrators can manage visibility across organization, partner, and customer cases without requiring OPSWAT support involvement
- Support Service - Organization Cases: control who can see cases opened by other users within the organization
- Support Service - Partner Cases (For Customer organizations only): control who can see cases opened by partners
- Support Service - Customer Cases (For Partner organizations only): control who can see cases opened on behalf of customers.
Further details at Role Management
A cleaner interface makes it easier to follow conversations, updates, and attachments
Access relevant support resources upfront to help resolve issues more quickly
