Version | v2026.4.2.0 |
|---|---|
Release date | November 2nd, 2026 |
Release Summary | This release introduces Default Support Case Watchers, allowing admins to set a list of teammates who automatically receive updates on every new organizational support case, alongside enhanced License Management capabilities, including dedicated license ownership and PO number tracking. |
New Features
Default Support Case Watchers
Administrators can now set a standing list of teammates who automatically receive updates on every new support case your organization submits in My OPSWAT Portal, instead of adding each person case by case. The list is kept on the new Notifications tab and applies to new cases once an authorized user turns on its switch, which is off by default.
Access path: My Organization > Notifications
Enhancements
License Management Enhancements
The License Management has been enhanced with:
License owners: Administrators can record who owns each license key and active deployment.
PO Number: Categorize licenses by PO number.
Expanded search capability: Search by note, PO Number, or deployment description, and filter by key owner or deployment owner.
Further reading: Organization Licenses
Unassigned License Keys Visible
Administrators can now choose whether license keys without an owner are suggested when users submit a support case. This setting is available on the Settings tab under My Organization (formerly Security).
On (default): Maintains the current behavior and includes unassigned license keys in the suggested list.
Off: Only license keys owned by the user are suggested. Users can still manually enter any license key.
If the toggle is off, only license keys assigned to the user appear in the dropdown list when submitting a support case