Why are MetaDefender Core and PostgreSQL services shutting down unexpectedly?

Issue: MetaDefender Core and PostgreSQL services shut down unexpectedly due to the deletion or inaccessibility of the temporary directory C:\Windows\temp\ometascan\. This is likely caused by a scheduled system reboot or automated cleanup task that removed or cleared the temporary folder.

Root Cause: The root cause was the deletion or inaccessibility of the temporary directory C:\Windows\Temp\ometascan\ used by nginx. Investigation and identification of the scheduled task/script that triggered the shutdown and the missing temp folder issue, confirmed by log analysis and event viewer data, was key to the solution.

Resolution: Ensure that the temporary directory C:\Windows\Temp\ometascan\ is not deleted or cleared by any scheduled tasks, cleanup tools, antivirus software, or group policies.

Prevention:

• Ensure that the temporary directory C:\Windows\Temp\ometascan\ is not deleted or cleared by any scheduled tasks, cleanup tools, antivirus software, or group policies.
• Review and modify scheduled tasks or scripts running to prevent them from removing or interfering with the MetaDefender Core temporary folder.
• Exclude the MetaDefender Core installation path (C:\Program Files\OPSWAT) and temporary directory (C:\Windows\Temp) from antivirus and security software scans or cleanup routines.
• Monitor and verify that the MetaDefender Core and PostgreSQL services start normally after system reboots or scheduled restarts.
• Collect and review Windows Event Viewer logs related to Task Scheduler to identify any tasks that might affect the service.
• Follow OPSWAT’s recommended system configuration guidelines and antivirus exclusion instructions available at: $link[page,424221,auto$]

Workarounds: Restart the MetaDefender Core service manually if it fails to start automatically, ensuring it is run under an account with appropriate permissions (e.g., Administrator).

Steps to Resolve:

• Review and modify scheduled tasks or scripts running to prevent them from removing or interfering with the MetaDefender Core temporary folder.
• Exclude the MetaDefender Core installation path (C:\Program Files\OPSWAT) and temporary directory (C:\Windows\Temp) from antivirus and security software scans or cleanup routines.
• Monitor and verify that the MetaDefender Core and PostgreSQL services start normally after system reboots or scheduled restarts.
• Collect and review Windows Event Viewer logs related to Task Scheduler to identify any tasks that might affect the service.
• Follow OPSWAT’s recommended system configuration guidelines and antivirus exclusion instructions available at: $link[page,424221,auto$]
• If the temporary folder is missing, investigate what process or script is removing it and disable or adjust that process accordingly.
• Restart the MetaDefender Core service manually if it fails to start automatically, ensuring it is run under an account with appropriate permissions (e.g., Administrator).
• Keep the MetaDefender Core updated and monitor logs for any recurring errors.