How do I prevent Symantec Endpoint Protection from interfering with the optimal functioning of MetaDefender Core?

Check Your Version:

This article applies to all MetaDefender Core V4 and V5 releases deployed on Windows systems.

Please Note:

If Symantec Endpoint Protection (SEP) is used as a local AV on the machine where MetaDefender Core resides, it can interfere with the correct functioning of the OPSWAT product - unless SEP settings are updated as follows.

Update your SEP settings as follows to ensure optimal functioning of MetaDefender Core:

  1. Exclude the folder where MetaDefender Core is installed from the SEP real-time protection:

  • Add security risk exception *> Folder > C:\Program Files\OPSWAT*

  1. Go to Network and Host Exploit Mitigation Settings > Firewall:

  • Uncheck the Number of seconds to automatically block an attacker's IP address option, as follows:


  1. Go to Network and Host Exploit Mitigation Settings > Intrusion Prevention:

  • Uncheck the Enable Network Intrusion Prevention option, as follows:


Support

If you have followed all of the steps above but are still experiencing issues, please follow these instructions on How to Create Support Package With Bundle Tools?, before creating a support case or chatting with our support engineer.


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How can I find a sanitized file scanned with MetaDefender Core v5?
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How do I prevent Symantec Endpoint Protection from interfering with the optimal functioning of MetaDefender Core?