How to enable debug logging for MetaDefender Core?

Enabling debug logging level on MetaDefender Core should only be used when necessary and advised by the OPSWAT team.

To enable debug logging for MetaDefender Core, please follow the appropriate guide based on your operating system:

Windows

The log level can be updated through the Web UI (available starting with MD Core v5.15.1) or via the Windows Registry.

1. Web Console:

   • Navigate to Settings > Logs > Log File section
   • Click on the Edit button and update the Log level to debug
   • Save the changes (service restart is NOT required)

2. Windows Registry:
   • Open the Registry Editor
   • Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\OPSWAT\Metascan\logger
   • Change the value of loglevelto debug
   • Restart the MetaDefender Core service

Linux

The log level can be updated through the Web UI (available starting with MD Core v5.15.1) or via the ometascan.conf configuration file.

1. Web Console:

   • Navigate to Settings > Logs > Log File section
   • Click on the Edit button and update the Log level to debug
   • Save the changes (service restart is NOT required)

2. Configuration file:

   • Open the file at /etc/ometascan/ometascan.conf with your preferred text editor.
   • In the [logger] section, change the value of loglevel to debug.
   • Restart the MetaDefender Core service.

Generating a Support Package

Once debug logging is enabled, please attempt to reproduce the issue you are experiencing. Afterward, generate a Support Package and send it to the Support team so we can properly investigate the issue.

For a detailed guide on generating a Support Package, please refer to the following URLs:

• How to Create Support Package With Web Console
• How to Create Support Package With Bundle Tools