What is Included in the MetaDefender Core Support Package?

When troubleshooting issues with MetaDefender Core, OPSWAT support may request a support package. This package contains essential diagnostic data that helps in identifying and resolving issues effectively. Below is a breakdown of the contents included in a MetaDefender Core support package:

1. Config Folder

The config folder contains configuration details of the MetaDefender Core server. These configurations define various settings and operational parameters. More details on the MetaDefender Core configuration can be found here.

2. Crashdump Folder

The crashdump folder includes memory dumps generated when MetaDefender Core crashes. These dumps provide insights into system failures and help in debugging crash-related issues.

3. Database Folder

The database folder consists of:

• Logs from the PostgreSQL server used by MetaDefender Core.
• A PostgreSQL database dump, which captures the state of the database for further analysis.

4. Enginelogs Folder

The enginelogs folder contains logs for all the engines integrated into MetaDefender Core. These logs are useful for identifying engine-specific issues or performance-related concerns.

5. Log Folder

The log folder contains:

• The primary log files of MetaDefender Core.
• Logs related to the Nginx engine, which may be useful for identifying network or proxy-related issues.

6. Process Folder

The process folder includes details about the active MetaDefender Core processes. This information helps in diagnosing issues related to system performance and resource utilization.

7. files.info

The files.info file lists the contents of the MetaDefender Core installation directory. This file helps in verifying the integrity of installed files and identifying missing or modified components.

8. hw.info

The hw.info file provides hardware details of the system running MetaDefender Core. This information is useful for ensuring that the server meets the recommended hardware specifications.

9. network.info

The network.info file contains network-related details of the MetaDefender Core server. This information is essential for diagnosing connectivity issues.

10. os.info

The os.info file includes details about the operating system on which MetaDefender Core is running. This data helps in identifying OS-related compatibility or configuration issues.

Conclusion

The MetaDefender Core support package is a crucial resource for diagnosing and troubleshooting issues. When providing this package to OPSWAT support, ensure that all relevant folders and files are included to facilitate efficient issue resolution.