How do I prevent Symantec Endpoint Protection from interfering with the optimal functioning of MetaDefender Core?

This article applies to all MetaDefender Core V4 and V5 releases deployed on Windows systems.

If you are using Symantec Endpoint Protection as your local AV, please adjust the settings as instructed in How do I prevent Symantec Endpoint Protection from interfering with the optimal functioning of MetaDefender Core? - MetaDefender Core

Update your SEP settings as follows to ensure optimal functioning of MetaDefender Core:

  1. Exclude the folder where MetaDefender Core is installed from the SEP real-time protection:
  • Add security risk exception > Folder > C:\Program Files\OPSWAT\
  1. Go to Network and Host Exploit Mitigation Settings > Firewall:
  • Uncheck the Number of seconds to automatically block an attacker's IP address option, as follows:
  1. Go to Network and Host Exploit Mitigation Settings > Intrusion Prevention:
  • Uncheck the Enable Network Intrusion Prevention option, as follows:

If you have followed all of the steps above but are still experiencing issues, please follow these instructions on auto$, before creating a support case or chatting with our support engineer.
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How can I find a sanitized file scanned with MetaDefender Core v5?
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How do I prevent Symantec Endpoint Protection from interfering with the optimal functioning of MetaDefender Core?