Why do I see a blank white screen after restarting the Kiosk UI?
Issue:
After restarting the Kiosk UI, some users may encounter a blank white screen that cannot be closed.
Cause:
This issue is often related to running the application with an unsupported .NET runtime version.
Resolution:
Please ensure that your system is using .NET version 9. Updating to this version should resolve the white screen issue.
Steps to check/update .NET version:
- Open a terminal/command prompt.
- Run the following command to check your current version:
dotnet --list-runtimes
Look for entries starting with Microsoft.NETCore.App and confirm the version is 9.x.x.
- If .NET 9 is not listed, download and install it from the official Microsoft website.
- Restart the system and then relaunch the Kiosk UI.
If Further Assistance is required, please proceed to log a support case or chatting with our support engineer.
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