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Why does auto-upgrade for MetaDefender Kiosk Hardened Image fail?
This article applies to all MetaDefender Kiosk deployment using MetaDefender Kiosk hardware with the Kiosk Hardened Image version 25.01.0 (bundled with Kiosk Application 4.7.3) or later.
Issue:
The auto-upgrade of the hardened image fails on MetaDefender Kiosk hardware.
Possible Causes:
BitLocker is enabled. The auto-upgrade feature does not currently support BitLocker encryption.
Version conflicts. The currently installed MetaDefender Kiosk application and/or MetaDefender Core version is newer than the version included in the latest hardened image. When this happens, the upgrade is skipped.
Other reasons. The auto-upgrade could also fail if it failed to backup/restore Core/Kiosk configurations for certain reasons. In this case, please proceed to log a support case or chatting with our support engineer and provide us with the MetaDefender Core’s support package and the MetaDefender Kiosk’s support package.
Resolution:
Disable BitLocker on the system before attempting the upgrade.
Downgrade the installed version of the MetaDefender Kiosk application and/or MetaDefender Core to a version older than the one bundled in the latest hardened image. Refer to the release notes for the specific hardened image to identify the included component versions.
Wait for a newer hardened image release that includes versions greater than or equal to your currently installed Kiosk or Core versions.
Please also check for the Kiosk image upgrade known limitations at this link.
If Further Assistance is required, please proceed to log a support case or chatting with our support engineer.