Roll Back Application

You can easily restore instances to their previous version using a Rollback job.

Note This feature is currently limited to MetaDefender Kiosk and supports reverting to the immediately previous version.

Before creating a rollback job, make sure the following are in order:

• Verify that the previous version is available. See the Importing Target Versions guidelines for details.
• Check instance connectivity; all instances must be online and connected for the rollback to proceed.
• This capability applies only to previously updated instances. Newly enrolled instances without an upgrade history cannot perform a rollback.

Creating Rollback Job

Configurations for Rollback are mostly similar to Update Job. This section outlines the primary steps, for in-depth breakdown of each setting, refer to the (Link Removed) guideline.

Note Rollback will revert all settings to the previous version's defaults. Ensure you have configuration backups.

Step 1: To create a rollback, go to Updates > Applications > Jobs. Click Create Rollback Job.

Step 2: Define the job settings across the following core sections:

• Job Information: Enter a unique name and detailed description for the task

• Target Selection: Select the target instance groups or individual instances, then specify the target software version for the rollback.

• Rollback Settings: Configure timezones, execution frequency, and designated maintenance windows to execute the rollback.

• Rollback Options:

  • Concurrency: Update all instances simultaneously, or cap the number updated at a time. For fleets of 100 or more, a concurrency limit of 10–20 is recommended to reduce network load.
  • Stop On Failure: When enabled, the entire job halts if any single instance fails.
  • Auto Reboot: Automatically restarts Kiosk instance after a successful installation.

• Report: Add one or more email addresses to receive automated alerts when the job completes or any individual instance fails.

Application rollback email report

Monitoring Rollback Job

Click any rollback job in the table to open its detailed view, where you can track overall progress and the status of each individual instance.

Rollback Status

• Pending: Job is scheduled and waiting to run.
• Downloading: Actively downloading the target version.
• Waiting for Rollback: Download complete; waiting for the Maintenance Window.
• Rolling Back: Rollback is actively in progress.
• Rollback Success: Rollback completed successfully.
• Download Failed: Target version could not be downloaded.
• Rollback Failed: Rollback did not complete.