Knowledge Base
This article is applied to Managed File Transfer (MFT) releases deployed on Windows and Linux systems.
Issue: Upon new installation of MFT 3.9.1.0, launching the MFT console immediately after installation results in a white page being displayed in the browser. This issue is caused by
- Using an outdated browser version
- MFT services are not currently running
Affected Version/Platforms: MFT 3.9.1.0 and earlier
Resolution:
- Update your browser to a supported version.
- Supported Browsers:
- Chrome 67 or later
- Microsoft Edge (last two major versions)
- Safari (last two major versions)
- Firefox 68 or later
- Supported Browsers:
Steps to Resolve for unsupported browsers:
- Determine the current version of your web browser.
- If your browser is not a supported version, update it to the latest available version or one of the supported versions listed above.
- After updating your browser, clear your browser's cache and cookies.
- Restart your browser and Log in to the MFT console again.
- Force start your MFT service: Force start OPSWAT MetaDefender Managed File Transfer Helper and other services should start accordingly
Related Articles:
- Minimum Supported Browsers: https://www.opswat.com/docs/mdmft/installation#minimum-supported-browsers
Support: If Further Assistance is required, please proceed to log a support case or chatting with our support engineer.
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