Why does the MFT (air gap system) console show a white page after a new installation?

Issue: Upon new installation of MFT 3.9.1.0, launching the MFT console immediately after installation results in a white page being displayed in the browser. This issue is caused by

• Using an outdated browser version
• MFT services are not currently running

Affected Version/Platforms: MFT 3.9.1.0 and earlier

Resolution:

• Update your browser to a supported version.
  • Supported Browsers:
    • Chrome 67 or later
    • Microsoft Edge (last two major versions)
    • Safari (last two major versions)
    • Firefox 68 or later

Steps to Resolve for unsupported browsers:

1. Determine the current version of your web browser.
2. If your browser is not a supported version, update it to the latest available version or one of the supported versions listed above.
3. After updating your browser, clear your browser's cache and cookies.
4. Restart your browser and Log in to the MFT console again.

• Force start your MFT service: Force start OPSWAT MetaDefender Managed File Transfer Helper and other services should start accordingly

Related Articles:

• Minimum Supported Browsers: https://www.opswat.com/docs/mdmft/installation#minimum-supported-browsers