Knowledge Base
Overview:
This error typically occurs when there is an issue downloading the MetaDefender Drive version. The image may become corrupted due to network-related problems, causing the download to fail or complete improperly.
Cause:
The most common cause of this error is a corrupted image file, often resulting from network disruptions or instability during the download process.
Solution:
Retry Downloading the MetaDefender Drive Image:
- Attempt to download the MetaDefender Drive image again. Make sure your network connection is stable throughout the download process.
Use a Different Network:
- If the issue persists, try downloading the image using a different network—such as switching from Wi-Fi to Ethernet or using another Wi-Fi source.
- A more stable network connection may help prevent image corruption due to intermittent connectivity issues.
If Further Assistance is required, please proceed to log a support case or chatting with our support engineer. Our support team will provide the necessary guidance to help resolve the issue.
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