Troubleshooting Guide
2026.4.1
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Why couldn't I view license of MetaAccess product when I log into my organization account?
As of 10/21/2022, MetaAccess license is entitled for a specific user account only. When a user logs in, My OPSWAT shows MetaAccess license associated with that specific user. With that being said, only a user who is assigned an organization license can view MetaAccess license information on My OPSWAT Portal.
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