Why Can't I See Any Cases on My OPSWAT and Why Am I Getting the Message: "Your Data Is Being Initialized and Will Take Around 4-5 Hours"?

For newly registered accounts, the system may take approximately 4–5 hours to initialize your data. During this time, certain features on our Support Page might be temporarily unavailable. You might even see a message stating:

"Your data is being initialized and will take around 4–5 hours. Please try signing in later to check if it's ready. Thank you for your patience."

We appreciate your understanding and patience during this setup process.

If you need further assistance or if you’re unable to access your case, please contact OPSWAT Support. Thank you!