Why Can't I Receive a Password Reset Email from My OPSWAT?

Problem

Can't I Receive a Password Reset Email from My OPSWAT after clicking "Forgot password"

Cause

The password reset email is sent from noreply@opswat.com with the subject line "Reset My OPSWAT Account Registration." However, in some cases, strict email policies may cause this email to be mistakenly flagged as spam or quarantined by your email security gateway.

Solution

1. Check Your Spam/Junk Folder:

• Search for an email from noreply@opswat.com with the subject "Your Request to Change Password."

2. Check Your Email Security Gateway:

• If your organization uses an email filtering system, verify whether the email has been quarantined or blocked.

3. Whitelist OPSWAT’s Email Domain:

• Add asend.opswat.com to your email allow list to prevent future filtering issues.

4. Repeat the Password Reset Request:

• Go to My OPSWAT Login Page and request a password reset again after ensuring the email is not blocked.

Problem

Cannot sign in My OPSWAT Portal. System shows "Your login attempt has failed. Make sure the email and password are correct." message, then user clicks "Forgot password" but the Reset password email is not send

Cause

The email has not been used to register any account

Troubleshooting

My OPSWAT Portal cannot show clearly that the user has inputted an incorrect email due to the privacy data rule. User must double-check and make sure the user has registered an account by this email or not.

Solution

Register My OPSWAT Portal by the email