Why Do I See a Blank Screen When Viewing Cases on My OPSWAT Portal?

If you’re experiencing a blank screen (as shown in the screenshot below) when viewing your submitted cases on my.opswat.com, the issue is most likely related to cookie settings.

This occurs when the cookie policy has not been accepted. Due to recent changes in OPSWAT’s cookie policy, users must explicitly allow cookies for the portal to display content correctly.

Resolution Steps

Scenario 1: Using the “Paint Tray” Icon

  1. Locate the paint tray icon at the bottom left of your page.
  1. Click the icon, then select “Allow All.”
  1. Your case details should now be visible.

Step 1 – Check Cookie Settings

  1. Open my.opswat.com.
  2. Click the lock or shield icon next to your browser’s address bar.
  3. Ensure third-party cookies are allowed for this site.
    • If already allowed, proceed to Step 2.

Step 2 – Clear Existing Cookies

  1. Go to your browser’s settings.
  2. Clear all cookies and cached data.
  3. Revisit my.opswat.com.
  4. A banner will appear prompting you to accept cookies, click “Accept All.”
  1. Your case details should now be visible.

After accepting the cookie policy, your case details should load normally, and the blank screen issue will be resolved.

If Further Assistance is required, please proceed to log a support case or chatting with our support engineer.
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Why Do I See a Blank Screen When Viewing Cases on My OPSWAT Portal?Resolution StepsScenario 1: Using the “Paint Tray” IconScenario 2: Adjusting Cookie Permissions Manually