My OPSWAT Portal v2026.2.1.2
Release date | April 21st, 2026 |
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Release Summary | This release includes general bug fixes and enhancements. |
Enhancements Optimize the system to enhance performance for Support functions.
My OPSWAT Portal v2026.2.1.1
Release date | April 20th, 2026 |
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Release Summary | This release includes general bug fixes and enhancements. |
My OPSWAT Portal v2026.2.1.0
Release date | April 19th, 2026 |
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Release Summary | This release introduces an enhanced Support experience that offers improved visibility, faster resolution times, and a more streamlined approach to case management. |
Enhanced Support Experience
New Case Summary
View case counts by status (Open, Waiting on Me, Escalated, Closed). Click any status to quickly filter and access related cases
New Partner Cases Visibility
View and track all cases submitted by partners on behalf of your organization.
Enhancements Watch Feature
Stay informed with real-time email notifications on case activity and updates
Enhancements Enhanced Role-Based Access Control (RBAC)
Administrators can manage visibility across organization, partner, and customer cases without requiring OPSWAT support involvement
Support Service - Organization Cases: control who can see cases opened by other users within the organization
Support Service - Partner Cases (For Customer organizations only): control who can see cases opened by partners
Support Service - Customer Cases (For Partner organizations only): control who can see cases opened on behalf of customers.
Further details at Role Management
Enhancements Improved Case Detail Layout
A cleaner interface makes it easier to follow conversations, updates, and attachments
Enhancements Proactive Self-service
Access relevant support resources upfront to help resolve issues more quickly
