Why does auto-upgrade for MetaDefender Kiosk Hardened Image fail?

Issue:

The auto-upgrade of the hardened image fails on MetaDefender Kiosk hardware.

Possible Causes:

• BitLocker is enabled. The auto-upgrade feature does not currently support BitLocker encryption.
• Version conflicts. The currently installed MetaDefender Kiosk application and/or MetaDefender Core version is newer than the version included in the latest hardened image. When this happens, the upgrade is skipped.
• Other reasons. The auto-upgrade could also fail if it failed to backup/restore Core/Kiosk configurations for certain reasons. In this case, please proceed to log a support case or chatting with our support engineer and provide us with the MetaDefender Core’s support package and the MetaDefender Kiosk’s support package.
  • How to generate MetaDefender Core’s support package?
  • How to generate MetaDefender Kiosk’s support package?

Resolution:

• Disable BitLocker on the system before attempting the upgrade.
• Downgrade the installed version of the MetaDefender Kiosk application and/or MetaDefender Core to a version older than the one bundled in the latest hardened image. Refer to the release notes for the specific hardened image to identify the included component versions.
• Wait for a newer hardened image release that includes versions greater than or equal to your currently installed Kiosk or Core versions.