Knowledge Base
The issue and solution are only applied to SNBC BTP-S80 label printer on the Kiosk Tower
Issue
- When attempting to print the scan session from the Kiosk Tower, it doesn't print. Checking further, no printer profile is listed under Printers & Scanners
Possible Cause
- The driver for the SNBC BTP-S80 label printer is not installed in the old Kiosk Hardened Image. Without the driver, Windows cannot recognize or use the printer.
Solution
The installation instruction is for SNBC BTP-S80 USB-mode driver only
To resolve this issue, download and install the SNBC BTP-S80 printer driver
Step 1. Open a web browser and go to the official SNBC download page - https://www.snbc.com.cn/qdcx
- Search with Keywork S80 (Stands for BTP-S80 devices). Remember to hit enter, the site does not have automatic filter functionality
- Download below driver package (BTP-S80 driver for Windows environment)
Step 2. Install the printer driver
- Ensure device is plugin and turn on (optional for normal installation, but I think this is a good practice to follow)
- Extract the downloaded driver package
- Locate and double-click Setup.exe to start installation.
- Accept the agreements
- Select 180 model, set as default printer
- Next
- Install
- Wait for installation to completed.
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