How to Perform a Clean Uninstallation of MetaDefender Email Gateway Security (EGS)?

Step 1: Run the Uninstallation

Option 1: Using the Start Menu

  1. Click on the Start Menu and type Uninstall MetaDefender Email Gateway Security.
  2. Select Uninstall MetaDefender Email Gateway Security from the search results.
  1. Right-click and choose Run as administrator (if required).
  2. Follow the on-screen prompts to complete the uninstallation process.

Option 2: Using Control Panel

  1. Open Control Panel and navigate to: Programs > Uninstall a program.
  2. In Programs and Features, locate MetaDefender Email Gateway Security.
  3. Right-click and select Uninstall.
  1. Follow the steps in the installer to complete the process.

Step 2: Remove Remaining Files

Navigate to the installation folder (default location):

  1. C:\Program Files\OPSWAT\MetaDefender Email Security
  2. Delete any remaining files and folders.

Step 3: Clean-up Windows registry

Open Registry Editor (regedit):

  1. Press Win + R, type regedit, and press Enter.
  2. Navigate to the following path: HKEY_LOCAL_MACHINE\SOFTWARE\OPSWAT\MetaDefender Email Security
  3. Delete the MetaDefender Email Security key along with all its subkeys.
  1. Confirm the deletion when prompted.

If Further Assistance is required, please proceed to create a support case or chat with our support engineer.
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How to Perform a Clean Uninstallation of MetaDefender Email Gateway Security (EGS)?Step 1: Run the UninstallationOption 1: Using the Start MenuOption 2: Using Control PanelStep 2: Remove Remaining FilesStep 3: Clean-up Windows registry