How to enable logging for a support package?
This article applies to all MetaDefender Email Gateway Security releases deployed on Windows and Linux systems.
Windows
Reference link: https://www.opswat.com/docs/mdemail/configuration#hkey_local_machinesoftwareopswatmetadefender-email-securitylogger
- Create an empty log file
Create folder logs in C:\Program Files\OPSWAT\MetaDefender Email Security\data\logs
Open Notepad with Administrator mode. Name the file egs.log with “save as filetype” set to “All files” to the location: C:\Program Files\OPSWAT\MetaDefender Email Security\data\logs
- Create 3 registry strings
Open the registry and navigate to location:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\OPSWAT\Metadefender Email Security\logger
logfile: set value to location C:\Users\NACXlab\Downloads\todaymdemailsecurity-5.7.7-support-20250507154006746\log\email\egs.log
loglevel: set value to info
log_rotation: set value to true
the log file specified by the logfile entry is rotated after 24 hours from creation.
The last 30 log files are stored, the oldest log file will be deleted if number of files reaches the limit. The logfile entry must be set for this option to work
- Restart the “OPSWAT MetaDefender Email Gateway Security” service
Restarting the service will allow the change it take effect.
Best to perform during a maintenance period, when emails are not processing
- View log and generate support package
If Further Assistance is required, please proceed to log a support case or chatting with our support engineer.