How to read the logs
The log files are plain text files that can be opened with any text editor.
For MetaDefender Storage Security, the default logging level is set to Information. To access additional log levels, you need to enable Extra Logging in the Configuration. Extra logging is recommended only for troubleshooting purposes and should be enabled only when necessary.
For more details, refer to this article: How to Enable Extra Logging in the Configuration?
File Locations
- Linux: Log files are located at
/etc/mdss/services_logs - Windows: The default path is
C:\Program Files\OPSWAT\MetaDefender Storage Security\services\
Log Format
The messages stored in the service logs follow this format:
[TIMESTAMP] [LEVEL] service.name: MessageExample:
[2024-06-12 10:17:55Z] [Information] nfs.service: HTTP POST /ObjectOperations/Download responded 200 in 37.0824 msLog Levels
- Debug : Provides detailed information useful for troubleshooting.
- Information: The default logging level, capturing general operational messages.
- Warning: Highlights potentially harmful situations.
- Error: Logs issues that affect functionality or cause interruptions.
- Fatal: Reserved for very critical issues that require immediate attention.
If you have any difficulty reading MetaDefender Storage Security logs, please create a support case or chat with our support engineer.
Analysis Guide
This guide helps customer support representatives efficiently locate error messages in product logs when troubleshooting customer issues.
| Behavior | Container |
|---|---|
| Failed to add a storage unit | mdss_nfsservice / mdss_smbservice / mdss_sftpservice (if applicable) mdss__{storageType}__storagesservice mdss_storagesservice |
| Failed to add MD Core or Cloud instance | mdss_workflowmanagerservice |
Failed to start a scan No files are discovered | mdss_nfsservice / mdss_smbservice / mdss_sftpservice (if applicable) mdss__{storageType}__discoveryservice mdss_discoveryservice |
Failed to scan a file No files are scanned | mdcs_scanningservice |
Failed to remediate a file Remediations not applied Sanitization failed Sanitization not applied | mdss_remediationsservice mdss__{storageType}_remediationsservice |