How to generate a support package

Linux deployment

Run the following command:

sudo mdss -u support_package

In case of a successful generation, you should see the following message:

Support package was exported to /etc/mdss/mdss_3.6.1.10601_support_package_2025-06-03_16-16-44.tar

Windows deployment

Before you begin, please run the following command in an elevated PowerShell to allow the utility script (mdss.ps1) to be executed

PS> Set-ExecutionPolicy RemoteSigned

In order to generate a support package please run the following commands in the scripts folder within the installation folder (by default C:\Program Files\OPSWAT\MetaDefender Storage Security\scripts)

PS> .\mdss.ps1 -u support_package

In case of a successful generation, you should see the following message:

MetaDefender Storage Security support package was exported to C:\Program Files\OPSWAT\MetaDefender Storage Security\support_package_{date}.zip

For Kubernetes Deployment

In case of issues that require further investigation by OPSWAT support, a package can be generated using the sp.sh script what contains pod logs, configurations and details regarding the Kubernetes deployment. In order to generate the support package, make the sp.sh script executable and run the following command:

./sp.sh <NAMESPACE>

Notes:

• The namespace name where the application is deployed needs to be specified as an argument, otherwise the default namespace is used.
• The script uses kubectl to extract the required information, make sure kubectl is installed and configured with the correct context.
• The script generates the support package as a zip file in the same directory where it is executed.