Access to logs about your account
MetaDefender Cloud keeps records of the activity on your account and gives you access to them in the ways described on this page. If you use MetaDefender Cloud on your own, you see the records of your own account. If you belong to an organisation, your administrator also sees the records of the organisation. You never see records of another customer.
Records you can get yourself
Record | Where to find it |
|---|---|
Scan history and scan results | In metadefender.com, under your scan history. A single scan result can be exported as a PDF. |
Scan history through the API |
|
API usage | Dashboard → Usage. Shows the calls made per day and per hour, split by Prevention, Reputation and Sandbox, for up to the last 365 days or a custom date range. Organisation administrators can also view each sub-organisation. |
Account events | Settings → Notifications. Administrators can be notified when a user is added or removed, when a role changes, when a request is refused because its IP address is outside the allowlist, and when usage reaches a threshold they set. |
Events in your own SIEM | MetaDefender Cloud can forward scan results and account events to your SIEM as they happen. See SIEM integrations. |
What is not shared
Other customers’ records. The records we provide contain only the activity of your own account or organisation.
Platform infrastructure and security logs. These cover the whole platform, so they are not shared with any customer. If a security incident affects your data, OPSWAT notifies you as described in Incident Reporting.
For how times are recorded and displayed, see Time and timestamps in MetaDefender Cloud.