SMTP Sender / From address

The Allowlist feature lets administrators specify trusted sender/From: addresses that should bypass security enforcement to prevent false positives. Emails from allowlisted addresses will not be analyzed or blocked by policy.

Adding a Sender/From address Entry

1. Select Sender/From tab depending on which type of entry to add.

2. Click Add new entry

3. Enter the email address (full address, not domain)

4. Specify the allowlist entry scope. Possible values are:

   1. Full Trust (skip all security checks)

   2. Skip multiscanning when enforced by Policy

   3. Skip Sanitization when enforced by Policy

5. (Optional) Add a comment such as: “Trusted vendor”, “Avoids false positives” etc.

6. Click Save

The address will now appear in the Allowlist table and will be exempt from scanning enforcement.

Editing an Entry

1. Click the … (actions) menu next to the entry

2. Select Edit

3. Update the email address, scope and/or comment

4. Save changes

Removing an Entry

To fully restore scanning enforcement:

1. Click the … (actions) menu

2. Select Delete

3. Confirm the deletion