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Files
The Allowlist feature lets administrators specify trusted Files that should bypass security enforcement to prevent false positives.
Adding an Entry
Select Files tab.
Click Add new entry
Enter the SHA256 hash. See Viewing Event details for file hash values.
(Optional) Add a comment such as: “Trusted file”, “Avoids false positives” etc.
Click Save
The file hash will now appear in the Allowlist table and will be exempt from scanning and/or sanitizations.
Editing an Entry
Click the … (actions) menu next to the entry
Select Edit
Update the comment
Save changes
Removing an Entry
To fully restore scanning enforcement:
Click the … (actions) menu
Select Delete
Confirm the deletion
Files embedded within archive files (e.g., ZIP, RAR, 7z) are not currently supported by attachment hash allowlisting and will not be marked as allowlisted.
Allowlisting does not guarantee safety—it simply bypasses all of parts of the policy enforcement