Allowlist

The Allowlist feature lets administrators specify trusted sender/From: addresses that should bypass security enforcement to prevent false positives. Emails from allowlisted addresses will not be analyzed or blocked by policy.

Allowlist Page

The Allowlist page includes:

  • Sender/From tabs - View Sender/From: addresses allowlisted.

  • Search bar – Quickly filter allowlisted entries

  • Allowlist Columns:

    • Email address: The trusted email address

    • Scope: The possible scopes are:

      • Full Trust (skip all security checks)
      • Skip multiscanning when enforced by Policy
      • Skip Sanitization when enforced by Policy

    • Comment column – Optional admin notes

  • Actions menu (…) – Options to edit or delete an entry

  • Add new Sender button – Add a new allowlist entry

Adding a Sender/From address to the Allowlist

  1. Select Sender/From tab depending on which type of entry to add.

  2. Click Add new entry

  3. Enter the email address (full address, not domain)

  4. Specify the allowlist entry scope. Possible values are:

    1. Full Trust (skip all security checks)
    2. Skip multiscanning when enforced by Policy
    3. Skip Sanitization when enforced by Policy

  5. (Optional) Add a comment such as: “Trusted vendor”, “Avoids false positives” etc.

  6. Click Save

The address will now appear in the Allowlist table and will be exempt from scanning enforcement.

Editing an Allowlisted Entry

  1. Click the … (actions) menu next to the entry
  2. Select Edit
  3. Update the email address, scope and/or comment
  4. Save changes

Removing an Entry

To fully restore scanning enforcement:

  1. Click the … (actions) menu
  2. Select Delete
  3. Confirm the deletion
  • Allowlisting does not guarantee safety—it simply bypasses all of parts of the policy enforcement
  • Allowlisting is useful for internal systems, trusted partners etc.
Type to search, ESC to discard
Type to search, ESC to discard
Type to search, ESC to discard
On This Page
AllowlistAllowlist PageAdding a Sender/From address to the AllowlistEditing an Allowlisted EntryRemoving an Entry