Quarantine Reports

The Quarantine Reports feature allows administrators to schedule, customize, and manage summary reports that are sent to administrators and/or users via email. These reports provide an overview of emails quarantined in MetaDefender™ Cloud Email Security.

Report List

Admins can view and manage existing reports from the Reports section under Settings.

• Search bar: Allows users to filter reports by report name or subject

• Report columns:

  • Report name: The internal name assigned to the report.
  • Subject: The subject line used in the sent email.
  • Status: Toggle to activate or deactivate scheduled sending.

• Report buttons:

  • Delete: Delete icon to permanently remove the report.
  • Clone: Clone the report.

Creating a New Report

Click Add new report in the top-right corner.

Choose Report Type

Select report type from the drop down list:

• Administrator Quarantine Report – Similar to User Quarantine Reports but includes all quarantined emails for all users:

  • Direct link to the Quarantine portal
  • Summary count

• User Quarantine Report – Notifies end users about emails quarantined for them

  • Email details: Sender, subject, date, verdict
  • Optional action links for:
    • Delivering email
    • Requesting rescan

For other report types, see Scan Reports.

Report Settings

Each report includes the following configuration options:

• Active – Enables or disables the report.
• Report name – Internal descriptive name.
• Report subject – Subject line of the email.
• Email sender – From address for outgoing reports.
• Select days of the week – Choose which days the report is sent.
• Use custom start date - Choose a custom start date for the first report. If not selected, emails quarantined from the report creation date will be included in the first report.
• Time / Time zone – Schedule delivery time.
• Recipients – Select users or groups to receive the report.
• Allowed actions – Allow users to Deliver, Rescan emails and/or View scan results.
• Verdicts filter – Restrict report to specific verdicts (e.g. Malicious, Suspicious, Encrypted content).

Editing a Report

Clicking on a report opens the Report Details page, where you can configure general settings and the email content.

Report Settings

• Report Name: Internal display name for the report.

• Report subject: Subject line used in the report email.

• Email Sender: Specifies the sender email address, for example: noreply@mycompany.com.

  • The sender field can also include both display name and email address as follows: "Display name" <noreply@mycompany.com>.

• Schedule: Choose the days of the week and time for delivery.

• Time zone: Define the time zone for scheduled delivery.

• Recipients: Users or groups to receive the report.

Email Content Customization

• HTML Tab:

  • Provides a rich text editor for formatting email content.
  • Users can insert fields, format text, add tables, and customize the layout.

• Plain Text Tab:

  • Used for text-based email clients.

Email Content Preview

• Shows a sample report email with placeholders replaced by actual data.

Scripting Language

It is also possible to additionally customize report templates using the Handlebars template scripting language. For more information see: https://handlebarsjs.com/guide/

Custom Fields

The following field can be inserted into email report templates:

Administrator Quarantine Report

User Quarantine Report