The management console hung at the loading step
| Term | Detail |
|---|---|
| Problem | The management console hung at the loading step for more than 5 mins. |
| Cause | The loading page is not redirected properly due to one of the following issues
|
| Troubleshooting | Refresh the page. Check the tomcat log file. The log should report certain errors. |
| Solution |
|
If the loading step hangs for more than 5 minutes, please first try refreshing the page.
If the problem persists, please check the tomcat log file.
- On Windows, in C:\ProgramData\OPSWAT\Central\Logs, check catalina_out<timestamp>.txt and catalina_error<timestamp>.txt on Windows.
- On Linux, /var/log/ocm/catalina<timestamp>.out.
There should be some error messages.
Missing Visual C++ Redistributable Packages for Visual Studio 2013
In order to fix this error, as noted in Software Requirement, please install the Visual C++ Redistributable Packages for Visual Studio 2013. Then restart OPSWAT Central Management.
Java environment variable is not defined correctly
In order to fix this error, please install JRE or JDK version 11 and set either the JRE_HOME or JAVA_HOME environment variables to the correct installation path. Restart OPSWAT Central Management service for the changes to take effect. Please refer to the Java configuration guideline for more detail on setting up the environment variables.